REFLECTION REPORT ISB, Assignments of Principles of Database Management

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REFLECTION REPORT

Tutorial 11. 2

ETHICS DILEMMA - CHAPTER 18

CASE APPLICATION 1 - CHAPTER 18

Group 6 (PM-T123PWB-4)

Lecturers

Mr. Chris Paget

Ms. Tran Thi Huong Trang

ETHICS DILEMMA - CHAPTER 18

1 ) What we have learned

With Group 1’s presentation, we can broaden our knowledge about the case study in terms of some problems that we can recognize through Cyber Monday and think about the way that managers can handle them. Besides, Group 1 gave them some data such as employers discovering that workers are looking online for Christmas offers on Cyber Monday, the first Monday after Thanksgiving. According to a recent poll, only 15% of employees received a warning for shopping online while at work, while 31% received shopping advice. In the first question “ 18-11. Other than the obvious, what problems do you see here, especially as it relates to control?”, Group 1 emphasized that effective working relationships between managers and employees are essential for successful companies and organizations, but every organization has negative habits that can harm the whole organization. Both employees and employers have to work together to eliminate these unproductive habits. Besides, Group 1 also highlighted numerous issues about adverse habits of employees that managers are hard to control and affect the whole company. In the last question “ 18-12. How would you handle this? How could organizations make sure they’re addressing work controls ethically?”, they stated that businesses must set up training sessions to help employees manage their workloads effectively and keep track of the working process. Businesses and organizations should create a culture or rule needing employees to turn off

non-work messages, buy software that eliminates social networking features, set up a suitable workspace to limit visual distractions, and use noise-proof materials to guarantee employees are working in a quiet and comfortable environment to reduce workplace distraction. Employees should also limit their use of decorative things to simple ones and refrain from employing elaborate ones that would obstruct their work process and divert their attention. Overall, Group 1's presentation about Cyber Monday was quite informative and increased our understanding of management in terms of controlling. We were able to widen our ideas on the corporate structures and company values of organizations that are willing to adapt and evolve as a result of the presentation.

2 ) Feedback on presentation and debate groups

● Presentation Group Overall, Group 1 has done a great job of planning and preparing us by giving us useful material that will help us learn more about the case application's key idea. First of all, Group 1's presentation slides are beautifully decorated with striking elements like the slide layout. The team as a whole did a great job of providing the case study in the form of graphs and visuals, which is the most appealing aspect. Additionally, Group 1 captured viewers' attention and piqued their curiosity with a strong opening. In the first question, they pointed out various issues that can affect the whole organization and they also underlined that managers should take consideration into the negative habits of their employees in order to achieve goals easily. In the second question, Group 1 has suggested many approaches that managers can apply to handle this situation such as time management,

distractions? How can organizations effectively solicit employee feedback without compromising their authority to set and enforce rules? ”, it is also a difficult question that requires a broad understanding of the management process, from which to analyze and provide reasonable solutions. Admittedly, the questions from Group 3 “ Do you think maintaining corporate ethics is important? If you are an executive director in the company what do you need to implement more regulation about this?” are quite impressive and make the presentation group in trouble. In addition, Group 3 also made additions to the answers of Group 1 to be more complete, thereby contributing to the construction of the lesson.

CASE APPLICATION 1 - CHAPTER 18

1 ) What we have learned

In general, we learned more about the Chipotle company's assessment and improvement of their food-handling standards as a result of the incredible material that Group 7 shared. Additionally, Group 7 offered advice on the kind of organizational performance controls and metrics that would work best for Chipotle's operations and provide the greatest return on investment. Finally, they presented some very compelling points during the Q&A on how the Chipotle firm overcame difficulties with food-handling standards. For the question of why it is crucial for Chipotle to revise the company’s food-handling standards in more detail, Group 7 believes that the company's food-handling standards need to be updated in order to prevent future foodborne illnesses since the 2015 outbreak of these illnesses dealt a severe blow to the company's standing and financial stability. Sales fell, locations shuttered, and the business was the target of multiple lawsuits from ill clients. Redesigning their food-handling procedures, according to Group 7, is crucial to regaining consumer confidence and preventing another disaster of this kind. Additionally, Group 7 claims that it has been harder to maintain the same standard of quality and safety in their food procurement and preparation as Chipotle has grown to over 1,500 locations. Chipotle can better manage its intricate supply chain and lower the chance of future contamination problems by updating its food-handling regulations. This entails putting in

new change is imposed, individuals need to be motivated to change, which is an essential element in ensuring that workers adhere to the new standards. Chipotle may put in place a system of incentives and penalties to promote compliance. Employees who adhere to the standards may get praise, incentives, or promotions, but those who do not may face disciplinary action or termination. By putting these procedures in place, Group 7 thinks Chipotle can make sure that its staff adheres to the new food-handling guidelines, lowering the risk of foodborne disease and upholding consumer confidence and pleasure. Group 7 quickly comes to the conclusion that organizational effectiveness, company rankings, and industry benchmarks are the organizational performance metrics that Chipotle management should use for the final issue, which concerns some metrics for organizational performance that management at Chipotle should employ. Additionally, they claim that since Chipotle has promised to provide customers with food that meets safety standards, the company should prioritize meal quality above quantity in terms of organizational efficiency. The comfort and happiness of the consumer should come first. Therefore, if Chipotle is successful in reaching this goal, it will increase the effectiveness of the company. They also believe that expanding the company's effectiveness might lead to better corporate and sector rankings. When Chipotle places highly on these lists, it may gain a favorable reputation and create a good impression on consumers. Despite the fact that this may be the first time they have ever completed this task, Group 7 has done an excellent job overall. But as we've already indicated, they still need to do a better job if they want to do well in the presentation.

2 ) Feedback on the presentation and debate group

● Presentation Group When the presentation is captivating, aesthetically gorgeous, and filled with numerous images, Group 7 has successfully captured the audience and made it easy for them to follow along. The titles are divided in a way that is distinct, rational, and brief. The major details are condensed and given in the slideshow rather than the complete text in order to make it simpler to access and prevent getting confused in the mass of information. However, we advise Group 7 to underline better or italicize the phrases to increase viewer focus and improve the effectiveness of the display. Overall, they achieved every goal and fixed every issue mentioned in the case. When describing the case, Group 7 was cautious so that those who hadn't read it could understand the main point of the lesson and better internalize and evaluate it. However, the presentation's excessive number of stops and overly lengthy beginning caused it to run over its allotted time and omit a small but nonetheless significant passage. Overall, Group 7's performance, which was also thought to have given the audience a great deal of in-depth information, was excellent. The group's answers are brief and logical, which serves to expand the lesson and generate some very wonderful ideas.

problems. Over time, these activities might contribute to regaining consumer faith in the company. Group 9 They ask us a very intriguing question about the reasons/motivations they believe Chipotle had to live after food contamination occurred. Group 9 contends that Chipotle's strong dedication to moral food procurement and top-notch customer care helped the company recover from a string of food poisoning incidents. Chipotle was able to convince consumers that they care about both the caliber of the cuisine they serve and their health and safety by adhering to their basic principles. Additionally, they put in place thorough food safety procedures and kept lines of communication open with clients who voiced grievances or other issues. Customers' confidence was increased as a result of these efforts, which in turn fueled Chipotle's revival. Moving on to the second issue, which concerns what Chipotle should be required to do in order to win back consumers in addition to improving the performance of the eatery and being more stringent in its product selection. They list six actions that can be taken to regain consumer confidence. Transparency, regular communication, promos and deals, customer engagement, collaboration with respectable organizations, and lastly, staff training, are the six stages. Group 9 is convinced that by making these changes, Chipotle will show that it is committed to serving customers food that is both secure and of the highest quality and to regain their confidence.

CONCLUSION In a nutshell, Group 8 has generally shown excellent work when determining which issues should be resolved, and their study is very remarkable. With a lot of data from their extensive study, Group 9 has also effectively finished their job. However, we advise them to make a small improvement in how they communicate their thoughts. Furthermore, we firmly believe that this exercise will be extremely helpful to us both now and in the future. The application from this business case will greatly help us a lot if we face any similar situation.