Career Mobility Office
Resume Basics
Contents
“What Is The Purpose of A Resume”
Dynamite Resume Tip Sheet
Action Words for Resumes
Sample Cover Letter
Sample Resumes
Resume Preparation Worksheet
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Resume Basics, Study notes of Database Management Systems (DBMS)
Information on how to create a resume. It includes the purpose of a resume, what information to include, and various styles of resumes. It also provides a tip sheet, action words for resumes, a sample cover letter, sample resumes, and a resume preparation worksheet. useful for students who want to learn how to create a resume for job applications.
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Career Mobility Office
Resume Basics
Contents
“What Is The Purpose of A Resume”
Dynamite Resume Tip Sheet
Action Words for Resumes
Sample Cover Letter
Sample Resumes
Resume Preparation Worksheet
What is the Purpose of a Resume
Purpose
What is the purpose of a resume? It has several purposes actually. One is to show the potential employer that you have the skills, knowledge, experience and education needed to do the job. Another purpose is to show the employer that you are able to do the job. The neatness and organization of the resume will also let the employer know how you feel about your work. After all, your resume may be the first sample of your work that the employer will see.
Information
What information do you include in a resume? Your resume should start out with your name, address, and telephone number. After that you have several options. If you feel you have strong skills that have been acquired over several jobs you may want to start off with a section called “Summary of Skills”. Otherwise you can move on to work experience. Work experience should be listed in reverse chronological order (start with the most recent and work your way back in time). Indicate your title, agency, city, state, and years. Use action words to describe your experience. Show the employer that you can do the job by listing accomplishments. Remember to keep the information relevant to the job you are applying for.
Next you should list your education. Start with the highest level of completed education. If you have a college degree you do not need to list high school. Do not put years next to your degrees. Put the name of the school, city and state next to the degree. You can also list any additional courses or classes you have taken if they are relevant to the job you are applying for.
If you are a currently a member of a professional group you can add the section “Professional Affiliations” next and list the names of the organizations.
Styles
Various styles of resumes present information differently.
Chronological style resumes basically list your work history followed by a brief description of your experience. This style is simple and easy to follow. Functional style resumes focus on your skills and minimize your work history. This style is good if you have had the same job for a long time and have developed strong skills. Performance style resumes are a combination of the chronological and functional style. They start out with a summary of skills and then move on to the actual work experience. This style allows you to provide more information to the employer but you must be careful not to repeat yourself.
STEP THREE: EDUCATION, MILITARY, and COMMUNITY EXPERIENCE
List your most recent education. Indicate the degree received, and concentration of area studied, the school, city and state. (If degree was earned, you do no need to include your high school education.) Military experience should be listed as: Rank and Branch of Service List only current community activities if relevant.
EXAMPLES:
Bachelor of Science, Public Administration Empire State College, Albany, New York
OR
Associate in Applied Science, Executive Secretarial Hudson Valley Community College, Troy, New York
Private First Class, United States Army
PTA Board Member, Okte Elementary, Shenendehowa Central School
PUTTING IT ALL TOGETHER
(SEE ATTACHED SAMPLES)
Put your name, address and current daytime telephone number at the top of the resume. If you include your work telephone number, be sure you have permission to receive calls at your current place of employment. Next list your work experience, most recent first! Do NOT include personal information (IE: married, height, weight, etc.)
EDIT CAREFULLY! BE SURE TO HAVE SOMEONE PROOFREAD
YOUR RESUME
Use good quality paper to print it on Use a 12 point (easy to read) font. One font style only! 1 – 1 ½ page length is acceptable Keep it focused Always send a cover letter with your resume
HELPFUL HINT: DO NOT INCLUDE
DATES WITH YOUR EDUCATION.
ACTION WORDS
Accelerated Accomplished Achieved Acquired Adapted Addressed Administered Advised Analyzed Applied Appointed Approved Arranged Assessed Assigned Assisted Attained Audited Augmented Authored Bought Broadened Built Calculated Centralized Clarified Collaborated Completed Composed Conceived Condensed Conducted Consolidated Consulted Contracted Contributed Controlled Converted Coordinated Corrected Created Cultivated Cut Decreased
Defined Delivered Demonstrated Designated Designed Determined Developed Devised Directed Discovered Distributed Documented Earned Effected Eliminated Employed Enforced Engineered Established Evaluated Examined Executed Exercised Expanded Expedited Extracted Financed Forecasted Formed Formulated Found Founded Fulfilled Generated Guided Handled Hired Identified Implemented Improved Improvised Increased Influenced Initiated
Inspired Instigated Instituted Instructed Insured Integrated Interpreted Interviewed Introduced Invented Investigated Launched Located Maintained Managed Marketed Mediated Mobilized Modified Monitored Motivated Negotiated Obtained Operated Ordered Organized Originated Participated Performed Pinpointed Pioneered Planned Prepared Presented Processed Procured Produced Programmed Projected Proposed Proved Provided Published
Purchased Recommended Reconciled Recruited Redesigned Reduced Regulated Reorganized Represented Researched Resolved Restored Reviewed Revised Revitalized Scheduled Secured Served Set Up Sold Solved Specified Sponsored Staffed Stimulated Strengthened Structured Studied Suggested Summarized Supervised Surveyed Tailored Taught Terminated Tested Trained Translated Undertook Unified Utilized Verified Won Wrote
(CHRONOLOGICAL RESUME SAMPLE)
Betty Boo
7 Fun Place Lollopopville, New York 11100 Daytime: 518-999-9999 Evening: 518-777-
Work Experience:
Administrative Aide 1999 - Present Office of General Services, Albany, New York
Supervise staff, rotate assignments and cross train staff to ensure a team effort for continued office production. Work closely with Personnel in resolving concerns with leaves, time and attendance and workers’ compensation issues. Work as part of a team to analyze production problems, study workload versus production, equipment, and manpower. Production deadlines and workloads were met by developing a rotating shift that increased production while staying within projected expenditures. Coordinate requests for all printing jobs received from State Agencies. Process purchase requisitions and knowledgeable of New York State purchasing policies. Customer service representative for problem solving and resolving issues. Liaison between OGS Central Printing and technical staff from printing supply companies. Provide assistance and information on policies and procedures.
Secretary 1 1984 - 1999 Office of General Services, Albany, New York
Coordinated and organized activities of office staff to ensure proper functioning of district office operations. Audited expense accounts and vehicle records for accuracy and completeness Arranged computer and technical training for district office employees Drafted, edited and typed correspondence. Maintained office calendar, scheduled meetings, and made all travel arrangements.
Stenographer 1981 - 1984 Health Department, Albany, New York
Transcribed and typed letters, memos and reports from Dictaphone Answered telephone inquiries. Setup and maintained file system.
Education: Hudson Valley Community College, Troy, New York A.A.S. Medical Secretarial Science
(CHRONOLOGICAL RESUME SAMPLE)
Lee Stephens
1111 North Hill Street, Radcliff, Kentucky 40100 (502) 351-
Objective Corrections Rehabilitation Counselor
Summary of Qualifications
Master’s degree in Counseling. Bachelor of Science degrees in Criminal Justice and Psychology. Over 20 years of experience in corrections. Excellent interpersonal skills with staff and inmate population and sensitive to their problems and counseling needs. A proven team-player who works well with people and can be counted on in any type of situation.
Professional Experience FEDERAL CORRECTION FACILITY Any City, USA Deputy Education Director & Operations Officer Mar 92 – Present Counseled inmates and correlated day-to-day administrative operations for this facility which provided vocational training and educational classes to prisoners. As Custody Control Administrator, handled all disciplinary problems, maintained a roster of all day and evening students/inmates and instituted a system to monitor student’s progress and course completion. Developed and established a program to provide evening college classes. Coordinated with local universities to contract instructors. As Assistant Test Control Officer, administered and graded GED, DANTE, and ASIP tests. Awarded high school diploma, college semester hours, or certified students in vocational areas such as auto mechanics. Occasionally escorted prisoners into the city to take tests that could not be provided by any other means. Supervised six subordinate administrative employees. Acted as liaison to ten contracted teachers and resolved problems. Coordinated and established an inmate barber shop which resulted in an annual savings of $10,000. Consistently received commendable/outstanding ratings during security and safety inspections. Selected to attend Correctional Management Training which was usually reserved for prison wardens and correctional administrators. Coordinated and implemented educational programs for inmates to return them to civilian life with better employment skills.
FEDERAL CORRECTION FACILITY Any City USA Correctional Counselor July 8 – Mar 92 As Counselor, had a case-load of approximately 150 inmates; counseled each inmate at least twice a month and provided advice concerning their personal problems. Counseled and advised families, arranged visits, and occasionally assisted spouses find lodging near the facility. Escorted and closely supervised inmates who were allowed to return home during times of family emergencies or death. Sat on Disciplinary Board and Parole Board and made recommendations for clemency, parole, etc., based upon thorough knowledge of each case. Issued medications and maintained an accurate, detailed record of medications which were dispensed. Served on the Classification Board; after careful review of records, made recommendations for custody- level of new arrivals and determined appropriate work assignments.
(PERFORMANCE SAMPLE RESUME)
James A. Warlow
71 Martin Avenue Melbourne, FL 32934 (407) 752-
COMPUTERS
Over 12 years experience in writing, modifying and troubleshooting computer programs. Hardware: Hewlett Packard, UNISYS A-9, WANG VS85, IBM PC/XT, COMPAQ 386, MS DOS, Windows, IBM 370/ Software Utilities: Q-Edit, Supertool, Formation, DBGENRL, Formspec, Query, Work Flow Language (WFL), Command-Edit (CANDE), Generalized Message Control System (GEMCOS), Test Control Language (TCL), OBS Wylbur, JCL, INFORM Operating Systems: MPE, OS/MVS Languages: COBOL, dBASE lll Plus, Pascal, Basic, Visual Basic Databases: Image databases, KSAM files, MPE files, Omnidex database
QUALIFICATIONS
Strong troubleshooter; able to identify problems, diagnose causes and determine corrective actions while on-call during the weekend payroll processing at Lockheed. Quick learner; able to grasp new concepts in programming very quickly. Able to maintain and meet time requirements in zero-error tolerance environments. Extremely hardworking and dedicated to enhancing skills as a programmer. Comfortable consulting with clients to determine their needs and priorities.
HIGHLIGHS OF ACHIEVEMENTS
Martin Space Corporation: Employee of the Quarter three times with commendations for development of database systems that allow for smooth transitioning of company procedures. Developed an incentivized staff reduction program system and a reduction in force system, providing on-line access to files used in implementing batch procedures during layoffs. Developed and implemented a Bonus in Lieu of Payment system (BILOP) providing users with automated access in producing bonus pay checks. Developed and implemented a Salary Information Retrieval System to evaluate company salaries against the rest of the nation.
Computer Systems, Inc., and Computer Corporation: Programmer/Analyst on contract to United States Navy’s Integrated Disbursing and Accounting Financial Information Processing System (IDAFIPS). Analyzed customer Task Orders and Design Specifications to develop, test, and maintain COBOL application software.
J. A. Warlow Page 2 (407) 752-
Shinney Corporation: Designed, programmed and implemented on-line systems for Hospital Risk Management used to trace accidents within hospitals and Insurance Claims Indexing used to process customers’ insurance claims.
PROFESSIONAL PROFILE
Martin Space Corporation, Boston, Massachusetts – 03/15/90 to Present Computer Programmer Analyst – 03/16/96 to Present Management Systems Coordinator Senior – 01/07/95 to 03/15/ Computer Programmer Senior – 03/15/90 to 01/06/ Produced W-2s, Union wage adjustments, merit increases, payroll processing and maintained personnel systems and timecard systems. Assisted in transitioning several hundred contract employees into LMSO’s employ. Coordinated and oversaw wage adjustments for specific jobs for the Department of Labor. Supported implementation of a cafeteria type benefit system. Assisted in implementing a call-in program for LMSO.
Computer Systems, Inc., Melbourne, Florida – 04/89 to 12/ Systems Engineer/Programmer Provided training to new personnel as needed. Maintained program Design Specifications to include System Change Request (SCR).
Computer Corporation, Melbourne, Florida – 09/87 to 04/ Member of Technical Staff/B Programmer As Programming Team Leader, supervised three programmers and one test data developer.
Shinney Corporation, Huntsville, Alabama – 07/85 to 09/ Consultant/Programmer
Environmental Protection Agency, Washington, D. C. - 06/82 to 12/82 & 06/83 to 12/ Student Assistant Programmed in PL/1, JCL, and Utilities with OBS Wylbur for the Operations, Facilities Requirements Division – Priorities and Needs Assessment Branch. Assisted data processing personnel in producing the 1984 Needs Survey for Congress, which was used to allocate federal funds for building waste water treatment plants.
EDUCATION Bachelor of Science in Systems Science – 1984 University of Florida, Gainesville, Florida
Associate of Arts in Computer Science – 1981 Gainesville Community College, Gainesville, Florida
(FUNCTIONAL RESUME SAMPLE)
Janet M. Mirror
428 Main Street, Elmira, NY 12345 (607) 555-5555 (Home) (607) 555-4444 (Work)
Career Profile Proven administrative, secretarial and general office experience. Strong background in all aspects of customer service and support. Knowledge of computers: Microsoft Word, PageMaker, File Maker. Outstanding typing skills (85 WPM); proficient in use of office equipment. Efficient and good natured; excellent reputation with all former employers.
Skills and Abilities
Provided administrative and secretarial support in various office environments. Provided secretarial support for Assistant Vice President as well as task groups and committees. Responsible for the organization and efficient processing of bulk mailings to customers. Utilized efficient and courteous customer service in both retail and business settings. Processed orders, entered and retrieved data using both PC’s and mainframe computers. Facilitated spreadsheet and database management for Assistant VP of Marketing/Public Affairs. Coordinated provision of communications materials for all segments of the medical center. Gained exposure to all aspects of sales, marketing, promotion and public relations activities. Maintained accurate, up to date comprehensive and confidential files and records. Opened and routed mail to appropriate departments within the company. Coordinated and managed multiple priorities and projects on a timely basis. Answered busy telephones, directed and routed calls, and scheduled appointments
Work History
1993 – Present General Office Clerk Elmira Power Company, Elmira, NY 1989 – 1993 Receptionist/Clerk James Company, Elmira, NY 1988 – 1989 Office Assistant Temporary Services, Elmira, NY 1986 – 1988 Secretary Elmira Health Services, Elmira, NY 1980 – 1986 Receptionist/Typist Elmira Paper Company, Elmira, NY 1978 – 1978 Customer Service Clerk Precision Company, Elmira, NY
Education Elmira Community College, Elmira, NY A.A.S., Secretarial Science Precision Company, Elmira, NY Various Customer Service Seminars
(FUNCTIONAL RESUME SAMPLE)
Bob Chrysler
Vermont Street, Apt. 6-PE Washington Heights, NY 11372 (718) 651- [email protected]
COMPUTER SKILLS
HTML JavaScript Photoshop HP Deskscan Frontpage PowerPoint GIF Animator
Telnet Unix Outlook Virtual WebTrends Web Site Promotion Perl Java
PROFESSIONAL EXPERIENCE
Web Master Earth Pool April 2003 - Present New York, NY
Supervised the design, content, promotion and programming of "Earth Pool Online," the site called "a damn good reason to log on" by Wired Magazine Redesigned and restructured the site's look and created interactive search engine and order form Constructed interactive banners which appeared on Lycos, Altavista, Yahoo! and JobTrak
Web Designer Network Travel Corp February 2001 - March 2003 New York, NY
Created and maintained web pages for international tourist bureaus such as Rivertours and EZ Travel, luxury hotels and cruise lines including Novetel, Marriott and Princess Created graphic and multimedia elements in both Java Shockwave internet languages Wrote extensive copy for websites as well as client and sales presentations
The Instant Resume Worksheet
Directions: This worksheet will help you organize the information you need to complete a simple chronological resume. It also provides the basis for a skills resume. Write out rough drafts for each of the more complicated sections that follow. Then complete the form with content close to that you want to use in your resume.
Identification Name: _________________________________________________________________
Home address: ___________________________________________________________
__________________________________________________________Zip:_________
Phone number and location (i.e.: home, work, cell): ( ) _____________________________
Alternative phone number and location: ( ) ___________________________________
Job Objective (optional)
Work, Military, and Volunteer Experience
Begin with you most recent job.
Name of organization: ______________________________________________________
Address (City, State):______________________________________________________
Dates employed: __________________________________________________________
Job title(s): ______________________________________________________________
Details of any special projects: _______________________________________________
Team projects: ___________________________________________________________
Special skills this job required: _______________________________________________
List what you accomplished or did well: _______________________________________
Work, Military, and Volunteer Experience
Begin with you most recent job.
Name of organization: ______________________________________________________
Address (City, State): ______________________________________________________
Dates employed: __________________________________________________________
Job title(s): ______________________________________________________________
Details of any special projects: _______________________________________________
Team projects: __________________________________________________________
Special skills this job required: _______________________________________________
List what you accomplished or did well: _______________________________________
Work, Military, and Volunteer Experience
Begin with you most recent job.
Name of organization: ______________________________________________________
Address (City, State):______________________________________________________
Dates employed: _________________________________________________________
Job title(s): ______________________________________________________________
Details of any special projects: _______________________________________________
Team projects: ___________________________________________________________
Special skills this job required: _______________________________________________
List what you accomplished or did well: _______________________________________
Education and Training Begin with the highest level or most recent.
Institution name: ________________________________________________________
City and State/province (optional): ____________________________________________
Degree or certificate earned: ________________________________________________
Relevant courses, awards, achievements, and experiences: ___________________