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RYANAIR REVISED FINAL EXAM
What are the three types of error? - SOLUTION Skill Based Error Knowledge Based Error Rule Based Error What does ARR stand for? - SOLUTION Anticipate Recognise Recover What is a pulmonary embolism? - SOLUTION A blood clot that travels from the deep veins in your legs to your lungs or chest What is the common language within Ryanair? - SOLUTION English How long before departure do CC need to report for duty? - SOLUTION Minimum of 45 minutes before departure What is a Local QRG? And what does it contain? - SOLUTION Local Quick Reference Guide. A document for aircrew that contains specific base requirements for accessing restricted areas, types of accepted AIC/CIC, and access codes. What is a Girt Bar? - SOLUTION A heavy bar that connects to bracket on the floor, meaning the evacuation slide is armed. What does ICAO stand for? - SOLUTION International Civil Aviation Organization What is the airline code ICAO allocated for Ryanair Aircraft? - SOLUTION RYR What does ECAC stand for? - SOLUTION European Civil Aviation Conference What is IATA an abbreviation of? - SOLUTION International Air Transport Association What is a NOTOC? - SOLUTION Notification to captain What is included in a Loadsheet? - SOLUTION Passenger numbers
Total weight Baggage Info about Dangerous Goods on board What are the four CC positions onboard a Ryanair Aircraft? - SOLUTION No.1, No.2, No.3 & No. What is the CC chain of command based on? - SOLUTION Seniority and Length of Operational Duty within the Company What is the IATA issued airline code for all Ryanair flights? - SOLUTION FR Who are the IAA? - SOLUTION Irish Aviation Authority Who are EASA? - SOLUTION European Aviation Safety Agency. What is meant by the term CC? - SOLUTION Cabin Crew What does AFT mean? - SOLUTION toward the rear of the aircraft What is THOB? - SOLUTION Total Heads On Board What are the 4 forces acting upon an aircraft when in flight? - SOLUTION Thrust Weight (Gravity) Drag Lift Cabin Crew need to undergo a medical examination if they are away from duty for how long? - SOLUTION 21 Days When must pregnant cabin crew stop flying? - SOLUTION Immediately... as soon as the pregnancy is confirmed Who may use a vacant jump seat? (with the approval of the captain) - SOLUTION - Ticketed Ryanair Staff Passenger
- Personnel from Aviation Agencies
- NEVER A FARE PAYING CUSTOMER
What is Ryanair's 'clean wing' policy? - SOLUTION All ice and snow MUST be removed from the wings before take off What is the passenger capacity of Ryanair aircraft? (Boeing 737-800) - SOLUTION 189 passengers Who is classed as a special category passenger? - SOLUTION 1. Any passenger who will require special assistance on the flight
- Infants/unaccompanied children
- Passengers with reduced mobility
- Deportees, Inadmissible passengers and prisoners in custody What is the brace position for passengers? - SOLUTION - Legs should be positioned with feet together, slightly behind knees.
- High heel shoes must be remover and securely stowed.
- Adopt a crouched position.
- Clasp hands firmly on top of the head with elbows tucked in tight against the head. What is the maximum heads per row on board? - SOLUTION 4 1 infant on the lap of an adult, with the three other seats occupied. or 2 infants, if one seat in the row is left unoccupied. What is the maximum number of infants allowed onboard a Ryanair flight? - SOLUTION 35 is the maximum amount due to limitations on Infant Seat Belts What are the 5 Ryanair approved Child Restraint Devices - SOLUTION 1. Infant Seatbelts (Provided by Ryanair)
- Amsafe harness - CARES (provided by the passenger)
- Baby/Child car seat (must be forward facing)
- Meru travel chair*
- Crelling support seat harness* *restrictions apply Where are Inadmissible Passengers, Deportees, and Passengers in Custody seated? - SOLUTION Seat 32F
What live animals are permitted onboard? And what is the maximum amount permitted? - SOLUTION Guide Dogs Assistance Dogs Maximum of 4 per flight What are the under seat bag size limitations? - SOLUTION There are 2 bag sizes onboard:
- a bag 55x40x
- a bag 35x20x What is the use of the Green First Aid Kit? - SOLUTION Everyday use What is the White First Aid Kit used for? - SOLUTION Emergencies Only What does PSU stand for? - SOLUTION Passenger Service Unit Where do CC stand for the Safety Demo? - SOLUTION No4 = Row 1 No3 = Row 11 No2 = Row 21 No1 will oversee the safety demo from the forward galley What are the cabin secure checks - SOLUTION 1. All passengers seated
- Seat belts fastened
- IFD's distributed
- Tables stowed
- Arm rests down
- Window blinds open
- Overhead bins closed
- Free from all obstructions
- Baggage not exceeding overhead bin limits
- Laptops switched off and all devices on Airplane mode
- Cabin baggage returned to secure stowage
- Lighting set to appropriate mode What is turbulence? - SOLUTION Unstable air in which aircraft fly through What can cause turbulence? - SOLUTION Adverse weather/cloud formations
- Press number 8
- Push and Hold - 'Push to Talk'
- Make the announcement What are the PDIs on Smoke Detector? - SOLUTION 1. Green power indicator light illuminated
- Nothing is blocking the smoke detector What are the PDI's on the Loudhailer? - SOLUTION 1. Stowage.
- Quantity.
- Squeeze the handle green light flashes.
- Squeeze the handle click is heard if operational. What are the PDIs on the Lifejackets? - SOLUTION 1. Stowage
- Quantity What are the physical side effects of smoke in the cabin? - SOLUTION 1. Eyes Watering
- Choking
- Asphyxiation What is the CC brace position? - SOLUTION 1. Seat belt fastened
- Legs together
- Feet flat on floor, slightly behind knees
- Palms facing up, under thighs
- Head hard against the headrest What is ditching? - SOLUTION An emergency landing and evacuation in the water Who holds final responsibilities for the operation and safety of the aircraft, passengers, Aircrew and cargo on board? - SOLUTION The Captain What is the PA from the Captain in an emergency? - SOLUTION "This is an emergency, evacuate the aircraft using all available exits" (repeated once) What is an ABP? - SOLUTION Able bodied passenger - assists CC during an emergency
How long does it take for an emergency slide to fully inflate? - SOLUTION Between 3 and 10 seconds what are the factors contributing to the safety on the ramp? - SOLUTION > Hi-Viz jackets
Valid Airside ID Beware of airside vehicles Doors Closed Follow marked walkways Never walk on taxiways What is the definition of manual handling? - SOLUTION Handling of loads involving the use of the human body How many CC are needed to push a service trolley? - SOLUTION 2 CC members Why do we need First Aid Training? - SOLUTION In case of a medical emergency that requires immediate first aid. Are Cabin Crew legally allowed to administer medication of any kind? - SOLUTION NO! Only medically qualified professionals What are the ages in first aid? - SOLUTION Infant = birth --> 1 year Child = 1 year --> puberty Adult = puberty and over What is the cabin pressure set at when at cruising altitude of 37,000 feet? - SOLUTION 6,000 - 8,000 feet What is hypoxia? - SOLUTION A physical condition from the insufficient supply of oxygen
What is the care for hypoxia? - SOLUTION 1. Inhalation of 100% oxygen
- Descent to a safe altitude (10,000 feet) How long does it take for oxygen to reverse the effects of hypoxia? - SOLUTION 15 seconds
What is the breathing rate of an adult? - SOLUTION 12 - 20 breaths per minute What is the breathing rate of a child? - SOLUTION 15 - 30 breaths per minute What is the breathing rate of an infant? - SOLUTION 25 - 50 breathing per minute How do we seek normal breathing? (remember SPI)* - SOLUTION Look - for chest movements Listen - for breathing sounds Feel - for exhaled air with your cheek *Due to COVID-19, we do not feel for breathing and face coverings must remain on the casualty's face. How do we assess the level of consciousness? - SOLUTION AVPU A - Alert V - Voice Responsive P - Pain Responsive U - Unresponsive What are the 3 basic questions we ask casualties? - SOLUTION 1 - What is the matter? 2 - Have you had this condition before? 3 - Do you have any medication with you? AMPLE History includes - SOLUTION A - Allergies they may have M - Medication they may be taking P - Past medical history L - Last food and fluid intake E - Events/Extras Where are the two places Cabin Crew can take a pulse? - SOLUTION Radical - wrist below the thumb Brachial - Upper inside of the arm Beats per minute (bpm) for an adult? - SOLUTION 60 - 100 bpm
Beats per minute (bpm) for a child? - SOLUTION 70 - 140 bpm Beats per minute (bpm) for an infant? - SOLUTION 90 - 150 bpm How do we check for capillary refill? - SOLUTION 1. Press on the fingernail until white underneath
- Release and blood should return within 2 seconds
- If the casualty is wearing nail varnish, squeeze the tissue between the thumb and forefinger and follow the same process. What are the 4 first aid roles onboard? - SOLUTION 1. First Aider
- Communicator
- Back Up
- Other CC Member What are the two components required for the heart to function properly? - SOLUTION Electricity and oxygen Angina: What is it? - SOLUTION A condition that result in reduced amount of oxygen to the heart What medication is taken for angina? - SOLUTION GTN (Glycerine Trinitrate) What of the dangers of unconsciousness? - SOLUTION The tongue may relax and block the airways The casualty cannot cough The casualty cannot swallow Heart Attack Treatment - SOLUTION Airway Breathing
- Assess breathing and consider position (semi sitting)
- Administer Oxygen Circulation
- Put casualty in semi sitting position Dysfunction
- The casualty may lose consciousness rapidly Examine
- Some heart attacks show very unspecific symptoms
-cyanosis -wheezing Treatment for asthma - SOLUTION Airway Breathing
- Consider casualty position (sit up, elbows on tray table)
- Encourage them to breathe slowly
- Administer oxygen if necessary* *LOW FLOW allergic reaction. What is it? And some substances that can trigger it - SOLUTION an exaggerated immune response to certain stimuli. -Peanuts -Pollen -Medication -Animal Fur -Insect bites -Latex What are the signs and symptoms of an allergic reaction? - SOLUTION Swelling of lips, face, neck and tongue Difficulty breathing and swallowing Rash Rapid pulse What item might a casualty have for allergic reactions? - SOLUTION An Epi-Pen Shock - what is it? - SOLUTION A medical condition that results in insufficient oxygen reaching body essential body organs and tissues What are the two types of diabetes? - SOLUTION Type 1 (Hyperglycemia) Type 2 (Hypoglycemia) What is hypoglycemia? - SOLUTION High insulin / Low sugar What is hyperglycemia? - SOLUTION High sugar/ Low insulin
Choking is... - SOLUTION When food or another object gets stuck in the airway in the throat How do we attempt to remove a foreign object from the airway? - SOLUTION If object is visible in the mouth, remove with your finger... however DO NOT search for the object in the airway with your fingers. Back slaps - Firm back slaps between shoulder blades that may unblock the airway - delivered in 5 blows at a time Abdominal Thrusts - If back slaps do not work carry out abdominal thrusts. The aim is to force air out of the lungs to unblock the airway What is Deep Vein Thrombosis (DVT)? - SOLUTION DVT is a clot that most commonly forms within deep veins of the calves and thighs. What causes DVT? - SOLUTION Inactivity Pregnancy Old Age Obesity How is a pulmonary embolism caused? - SOLUTION By a blood clot travelling from the deep veins to the lungs and heart. How could epilepsy present itself? - SOLUTION In the form of a 'fit', both minor and major. What is considered a full term pregnancy? - SOLUTION 38 - 42 weeks There are 3 stages of labour. What are they? - SOLUTION 1st stage --> around 3-12 hours from onset of regular contractions 2nd stage --> up to 2 hours from full dilation of cervix 3rd stage --> up to 30 mins from birth of baby What causes ear ache? - SOLUTION Pain can be caused by:
- Changes in atmospheric pressure
- Excessive wax in ears
- Foreign body in the ear
- Infection
Children can suffer from febrile convulsions due to the rapid rise in temperature from illness. What should be done if a child suffers from febrile convulsion? - SOLUTION - Ask the parent/guardian to remove items of clothing to cool (do not over cool)
- Fan the child with a magazine/safety card
- If shivers occur, cover the child with a light covering There are three types of bleeding... what are these? - SOLUTION Arterial bleeding Venous bleeding Capillary bleeding What are features of arterial bleeding? - SOLUTION Blood will bed bright red and pressurised. Blood will be spurted out of the wound, several feet in the air. There are 4 indirect pressure points... where are these? - SOLUTION - In each upper arm
- In each groin Indirect pressure can be applied for how many minutes at a time - SOLUTION 10 minutes The three types of fractures are? - SOLUTION Open - Bone has broken through the skin Closed - Bone has not broken the skin Complicated - May be open or closed. Bone breaks into several fragments, damage blood vessels, nerves and/or underlying organs What can cause a bone to break? - SOLUTION Direct force - Breaks at point of impact Indirect force - Breaks as a result of impact (elsewhere) Where can you find the Bio-Hazard Kit? - SOLUTION Part of the White FAK What are the PDIs of the biohazard kit? - SOLUTION 1. Stowage
- Quantity
- Intact
What is the procedure that needs to be followed in regards to the disposal of syringes? - SOLUTION 1. Put on gloves (in FAK)
- Collect needle/syringe - with caution
- Place into empty bottle or container (from aircraft bar)
- Reseal bottle/container
- Place bottle/container into the top metal box in the forward galley
- Seal box
- Advise captain that a needle has been secured
- Complete CC report including seal number used to secure the needle
- Advise cleaners upon arrival What should we used if a bottle or container is not available to secure a needle/syringe? - SOLUTION The green FAK. (Empty contents into plastic bag) When should we contact the PHA? - SOLUTION In case CC suspect a passenger on board the aircraft has been infected with a communicable disease. Can CC pronounce someone as dead? - SOLUTION NO! Only medical professionals - PA to check whether one is on board Where can we find pocket masks onboard? - SOLUTION Inside the Green FAK Hatbin 14DEF (BSI) or Stowage 210 - 211 (Non-BSI) How do we use a water glycol extinguisher? - SOLUTION One Continuous Motion ELT type A/B PDIs are... - SOLUTION Stowage Set to Auto/Armed Aerial is bent back What is the duration of an ELT - SOLUTION minimum of 48 hours at -20oc PDIs of ELT type C - SOLUTION 1. stowage
- stop switch in place
- Aerial in stowed position
Passengers who require a seat belt extention Children Passengers with any mobility issues Deportees Inadmissible passengers Passengers in lawful custody How do we use a Halon fire extinguisher? - SOLUTION ShortSharpBursts How many FAKs are onboard a standard Ryanair aircraft? - SOLUTION 3. 2 White FAKs 1 Green FAK What is meant by RTO? - SOLUTION Rejected Take Off What constitutes Valid ID when trying to board a Ryanair aircraft? - SOLUTION ID in a visible place Photo matches the user It has not expired What is a duty period? - SOLUTION Any period a crew member works for the employer. Positioning, flight crew member, ground training, office duties, flight watch, home reserve, standby duty. How long before the start of your duty must you stop consuming alcohol? - SOLUTION minimum of 8 hours prior What is the role of Cabin Crew? - SOLUTION Primarily the safety of passengers, other crew, the aircraft and assets If an IAA inspector or an inspector from the National Civil Aviation Authority wishes to board a Ryanair aircraft, what must you as cabin crew do? - SOLUTION Challenge them Immediately inform the captain Once identity has been verified, co-operate fully with their inspections What is the class order of fires? (A through to F) - SOLUTION Class A - Flammable Solids Class B - Flammable Liquids
Class C - Flammable Gases Class D - Combustible Metals Class E - Live Electrical Equipment Class F - Flammable Fats What part of the body can cabin crew use to locate the source of a fire? - SOLUTION The back of your hand. NEVER your palm!! What are the three elements in the fire triangle? - SOLUTION heat, fuel, oxygen What is a flashover? - SOLUTION When all flammable material in a small area, including gases, all catch fire almost simultaneously. What are the commands when evacuating through over wing exits? - SOLUTION "Leg, Shoulder, Leg" "Inflate Life Jacket Outside" What is the role of a fire fighter? - SOLUTION 1. First person at the scene
- Press call bell 3 times
- Collect necessary equipment
- Implement appropriate drill
- When fire is out, report to captain giving accurate details of the situation. How often should Cabin Crew contact the flight deck? - SOLUTION At least every 20 minutes What does the Safety Demo before take off highlight? - SOLUTION Seatbelts Oxygen Masks Exits Lifejacket Emergency Exit Light Safety Card Where would a passenger store an unusual item in the cabin, such as a Cello? - SOLUTION In a window seat that is not adjacent to an emergency exit row. Must be secured with a seatbelt and be no more than 18cm below the PSU
