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Where should you place the needle or syringe after collecting it? - SOLUTION In an empty bottle or container. If none are available empty the first aid kit into a bag and put the needle into the empty box What is the CC chain of command based on? - SOLUTION Based on rank and who has been there for the longest. What is the primary role of CC? - SOLUTION Safety of passengers, crew & aircraft How many hours before commencing duty should CC stop consuming alcohol according to Ryanair requirements? - SOLUTION 8 hours before commencing duty How often should CC call the flight deck in order to monitor their well being? - SOLUTION Every 20 minutes using the interphone. When should CC conduct PDI's? - SOLUTION The first flight of the day / change of aircraft How often should CC carry out general surveillance checks of the cabin? - SOLUTION General surveillance checks must be made every 20 minutes What should CC complete in their 30 second review? - SOLUTION Safety and emergency procedures Why are the cabin lights dimmed for take-off and landing in the hours of darkness? - SOLUTION In order for passengers and CC's eyesight to adjust to darkness. What does FOD stand for? - SOLUTION Foreign Object Debris What is the common language in the Ryanair Group of airlines? - SOLUTION English
Who holds final responsibilities for the operation and safety of the aircraft, passengers, Aircrew and cargo on board? - SOLUTION The Captain Which organisation is responsible for surveillance and oversight of training and operating standards in Ireland? - SOLUTION IAA CC shall seek advice from an Aero Medical Examiner after he/she has been suffering from any illness involving incapacity to function as CC for a period longer than? - SOLUTION 21 days What could be a reason for go around/missed approach? - SOLUTION Weather condition, technical problem, runway unsuitable for landing. Who could occupy vacant crew seat? - SOLUTION Properly ticketed ryanair staff passenger or IAA inspector. How often should CC check the toilets? - SOLUTION Every 20 minutes. What are SPIs? - SOLUTION Safety procedure instructions What is the procedure for pregnant cabin crew? - SOLUTION CC must stop flying as soon as the pregnancy is confirmed. The base supervisor and Crew control must be informed immediately. How many hours of duty can CC be rostered to operate? - SOLUTION 13 hours What are your PDIs on assigned door? - SOLUTION Open door - check exterior handle in place An open door way, without airbridge/stairs in place, has a safety strap attached. Closed door - handle is horizontal, door is flush with the fuselage and safety strap is stowed. What are your PDIs on jump seat area? - SOLUTION Seat retracts correctly Seat belt/harness operational Mirrors, where fitted, provide an adequate view of the cabin from the seated position
Ovens are only to be used for cooking food and not as a stowage compartment. Failing to comply with this can lead to the oven becoming inoperative and a serious fire risk. All aircraft electrical equipment should only be used for their intended purposes. Circuit breakers must only be pulled if you suspect an electrical problem or fire hazard with the piece of equipment. The smoke detector sensors in each toilet must be checked to ensure that they have not been disabled or tampered with. Access doors to waste bins are fully closed and securely latched. What are your actions during the command "CC return to your seats"? - SOLUTION Immediately stop what you are doing, stow trolleys and return to assigned seat. After which period of time do cabin crew have to contact the flight crew to enable their well-being? - SOLUTION Every 20 minutes using the interphone. What is Ryanair policy on carrying weapons & ammunition onboard our aircrafts? - SOLUTION We do not carry any weapons or ammunition on board, it is prohibited What does PSU stand for? - SOLUTION Passenger Service Unit What does PA stand for? - SOLUTION Passenger Announcement/Public Address What is the definition of outboard? - SOLUTION The direction towards the outside of the aircraft. What is the definition of load sheet? - SOLUTION A mass and balance document which includes information such as pax and baggage numbers, weights and location. What is the definition of landing gear? - SOLUTION The wheels and it's components on which an aircraft lands. May also be called undercarriage. What is the definition of inboard? - SOLUTION The direction towards the center line of the aircraft.
What is the definition of infant? - SOLUTION A person under the age of 2 years. What is the definition of hold? - SOLUTION Compartment in the lower deck of the aircraft where pax baggage and cargo is stowed. What does GPU stand for? - SOLUTION Ground Power Unit What does SPI stand for? - SOLUTION Safety Procedure Instructions What does SEP stand for? - SOLUTION Safety and Emergency Procedures What does ICAO stand for? - SOLUTION International Civil Aviation Organization What does IATA stand for? - SOLUTION International Air Transport Association What does IAA stand for? - SOLUTION Irish Aviation Authority What is the definition of taxiway? - SOLUTION Airport routes linking runway with the ramp area. What does THOB stand for? - SOLUTION Total Heads on Board What is the definition of taxiing? - SOLUTION All aircraft movements on the ground prior to take off and after landing. What is the definition of stand? - SOLUTION Parking area for aircraft What does SOP stand for? - SOLUTION Standard Operating Procedure What is the definition of runway? - SOLUTION An airport area designed for aircraft to take off and land. What is the definition of ramp? - SOLUTION Manoeuvring area for aircraft beside the terminal building
What is the definition of brace position? - SOLUTION A position adopted, when seated, by all pax and CC during an emergency landing. It helps to minimise injuries which result from forced body movement. What is the definition of assist space? - SOLUTION A defined area at each emergency door allocated for CC to stand in for the purpose of evacuating pax without causing an obstruction at the exit What does APU stand for? - SOLUTION Auxiliary Power Unit What is the definition of airstairs? - SOLUTION Folding boarding/disembarking stairs which are self stowing beneath the main passenger door What is the definition of aircrew? - SOLUTION All crew required to operate a flight, includes flight crew and CC. What is the definition of airbridge? - SOLUTION A manoeuvrable enclosed access way to aircraft available at some airports. What does AFT mean? - SOLUTION Towards the tail of the aircraft What does A/C stand for? - SOLUTION Aircraft What does ABP stand for? - SOLUTION Able Bodied Passenger What does EASA stand for? - SOLUTION European Aviation Safety Agency What are FCI? - SOLUTION Flight crew instructions What does INOP mean? - SOLUTION Inoperative or having technical problems What are minimums? - SOLUTION Weather conditions restricting take off and landing What is a NOTOC? - SOLUTION Notification to Captain
What is the Ops Manual? - SOLUTION Governing document approved by the IAA that sets out company policy and regulations covering all aspects of the company's operation. What is PRAM? - SOLUTION Pre Recorded Announcement Machine What are PIGS? - SOLUTION Passenger Ideal Guiding System What is a PSU? - SOLUTION Passenger Service Unit, area above a row of pax seats which holds air vents, reading lights, drop down oxygen masks, a CC call light and the no smoking and fasten seatbelt signs What is an RTO? - SOLUTION Rejected take off, stopping the aircraft in the runway during the take off. The notification of emergency PA to the cabin crew is done by whom? - SOLUTION Captain (if the captain is incapacitated - by the First officer) Where would you stow an unusual item eg Cello? - SOLUTION In a window seat and not in an emergency exit row What are the levels of turbulence? - SOLUTION light, moderate, severe What is part of Crowd Control Procedures? - SOLUTION Stay in control, do not let pax take control Be forceful and shout with authority Move all survivors upwind of a/c at safe distance Head counts of all pax and aircrew shall be made If at an airfield or populated area, rescue services should arrive quickly. Otherwise, aircrew must organise survival plans How much time do we have to fully evacuate an aircraft? - SOLUTION 90 seconds What should you consider when stowing an unusual item of cabin baggage eg Cello? - SOLUTION It must be placed by the window Not in an emergency row The passenger must be seated next to it Must be secured with an extension seat belt Top of the item must be at least 18 cm from the PSU
what is the maximum amount of infants allowed on a ryanair group 737- aircraft? - SOLUTION 35 when should the safety demonstration start if a headcount is not required by the captain? - SOLUTION when all pax are boarded and seated when the doors are closed when the doors are prepared for departure SCP, what information will the CC provide to a visually impaired prior to departure? - SOLUTION nearest exit and number of rows to this exit as well as direction to this exit offer to bring the demo kit to the passenger as they may wish to familiarise themselves by touch with the equipment. When would CC carry out Cabin secure checks? - SOLUTION Before take off 10 minutes before landing Are infants included in THOB? - SOLUTION Yes Where shall the documentation of potentially disruptive passenger be kept? eg deportees documentation - SOLUTION In the flight deck For what reason would the flight crew make the PA "Cabin crew standby" - SOLUTION When they are aware of a situation on the ground that is not immediately life threatening or requiring evacuation What actions should Cabin Crew take when they hear "Cabin Crew standby"? - SOLUTION CC shall immediately stop what they are doing Move quickly to assigned doors Check conditions inside and outside of aircraft Be ready to evacuate No 1 makes PA if time permits What would the briefing of a physically disabled passenger, who requires a walking aid like crutches, include? - SOLUTION Inform them to leave their walking aid behind in an evacuation.
when should cabin crew verbally provide each SCP with relevant information not contained in the safety demo? - SOLUTION after the safety demo has been completed, always before departure Can we place an infant on a baby car seat? - SOLUTION Yes, if the car seat is certificated When do Cabin Crew have to be seated on their Jump seats? - SOLUTION During take off and landing When the seatbelt signs are on When flight crew makes PA "CC return to your seats" What kind of restraint devices can be used on board for infants? - SOLUTION child restraint device infant seatbelt amsafe CARES baby car seat MERU chair What are the CC responsibilities in relation to the Child restraint devices? - SOLUTION must be seated by a window, not in an emergency exit row, max 20 How many PRM with CRELLING postural support can we have onboard? Where will they sit? - SOLUTION 2 row 33 one on each side in seats 33a and 33f What kind of pax cannot occupy emergency exit rows? - SOLUTION Pax under 16 Pax using a seatbelt extender Pax travelling with infant Deportee/Prisoner Elderly pax Intoxicated pax SCPs Obese pax what is the procedure to be followed when you have a deportee on board?
- SOLUTION will be boarded before other pax
Infant shall be secured; CC check the pax seatbelts fastened and hand baggage stowed; CC take their seats once duties are complete; Flight crew makes PA. what is the procedure for severe turbulence? - SOLUTION Discontinue the cabin service immediately; Place the hot drinks on the floor; Set breakers on all trolleys at present location; Take the nearest available seat; When able Flight Crew will make a PA. Emergencies can be categorized in three forms. What are they? - SOLUTION No time available Time available short notice Time available What kind of demonstration is conducted when emergency has occurred on board. Explain each point. - SOLUTION SOS Survive the impact; show seat belts and brace position Get Out; show exits and emergency strip markings Survive Outside; show lifejackets and lastly safety card What is the CC response when they hear "No1 to the Flight deck" inflight? - SOLUTION indicates an emergency has arisen and the no 1 will immediately go to the interphone, press 2 and say "cabin to flight deck, no standing by" What is the brace position for passengers? - SOLUTION Legs should be positioned with feet together, slightly behind knees. High- heels shoes must be remover and securely stowed. Adopt a crouched position. Clasp hands firmly on top of the head with elbows tucked in tight against the head. what is the brace position for CC? - SOLUTION Seatbelt/Harness fastened. Legs together, feet flat on the floor, slightly behind knees. Palms up under mid-thighs.
Aft Facing position shall ensure that their head is hard against the headrest. what is the brace position for an adult with an infant? - SOLUTION sit the infant on the lap with one arm around the child's head the parent should lean forward over the child and protect their own head with the other arm legs should be positioned with feet together, slightly behind the knees what are the two types of panic? - SOLUTION negative positive Who are suitable ABPs? - SOLUTION Police office; Fire crew; Aircrew; Ambulance Crew; Military personnel; Doctors and nurses Who are non suitable ABP's? - SOLUTION elderly disabled pax deportees or prisoners unwilling pax intoxicated pax pax under 16 years old pax using seatbelt extender pax travelling with infants what is a buddy system? - SOLUTION In the event of a time available evacuation the CC will have briefed an ABP beside the reduced mobility passenger to assist them in an evacuation. how long do you have to prepare the cabin in a time available situation? - SOLUTION more than 5 minutes what is the full list of cabin preparation checklist? - SOLUTION high heel shoes removed spectacles and false teeth removed sharp objects removed from pockets loosen tight clothing
pax under 16 elderly pax pax using seatbelt extender pax travelling with infants list 5 passenger types who are permitted to occupy emergency exit seats - SOLUTION pax over 16 pax without infants pax without seatbelt extender willing pax expectant mothers what is the full list of cabin secure checks? - SOLUTION all pax seated seat belts fastened tightly around hips and infants secured in infant seatbelts on adults laps IFDs distributed (where applicable) and parent or guardian has received a safety demo using pictorial steps in the safety card tables stowed window blinds open overhead lockers securely closed with no bottles or heavy and hard items free from all bags, jackeys, loose items at emergency exit rows, aisle and bulkheads baggage may only be stowed in approved stowages ensuring the labelled weight limits are not exceeded laptops and larger PEDs switched off and stowed in baggage either under the seat in front or in the overhead locker all items of cabin baggage returned to approved stowage lighting set to appropriate mode full list of galley secure checks - SOLUTION galley curtains are secured open (where fitted) all trolleys and boxes are stowed and secured trolley brakes are on all stowages are closed and secured all galley surfaces are clear turn off galley equipment turn boilers off ensure ovens are turned off all CC bags must be stowed behind trolleys lighting is set to appropriate mode
ensure all catering supplies are properly secured (if provided) full list of toilet secure checks - SOLUTION toilets clear of pax pax bags must not be placed in the toilet only fire proof gash bags are permitted on the floor of the toilets, in the final phases of flight close and lock toilet doors heart attack, what is included in the care? - SOLUTION assess breathing and consider position of casualty (semi sitting) administer oxygen put casualty in semi sitting position the casualty may lose consciousness rapidly PA for a medically qualified person should be made as soon as possible, paramedics on arrival, diversion heart attack is likely to lead to cardiac arrest Angina, what are some of the signs and symptoms? - SOLUTION cramping chest pain which can spread to the arms, neck, upper back and jaw cold clammy skin sweating breathlessness weakness pale in colour what are the special considerations for a passenger that has gone into cardiac arrest? - SOLUTION CPR and AED must be utilised immediately. PA for a medically qualified person should be made ASAP. Diversion, paramedics on arrival, ensure ambulance crew are aware of the EAD being used what position would you put a passenger in who was suffering from angina or heart attack? - SOLUTION semi sitting position heart attack, what are some of the signs and symptoms? - SOLUTION very constricting chest pain (vice like) often radiating down either arm, into the neck, jaw (more often left side than right) and upper back often the worst pain the casualty has ever suffered. difficulty in breathing ashen, cold and clammy skin
how do you check for breathing when dealing with an unconscious passenger? - SOLUTION look for chest movements listen at the passengers mouth for breath sounds What does response mean when dealing with an unconscious passenger?
- SOLUTION speak, shake, pinch speak loudly to the passenger "hello can you hear me?" use their name if you know it shake gently on the passengers shoulder (you may have to move other passengers to reach the casualty) pinch the casualty's earlobe if you get no response to speak and shake Until when should CC continue CPR? - SOLUTION Until the casualty starts breathing normally; Until you become exhausted and there is another CC to swap with you; Until qualified medical help arrive how do you know a casualty is unconscious? - SOLUTION Unable to get a response from a passenger to various stimuli what is the maximum amount of time that should be given when checking if a passenger is breathing? - SOLUTION 10 seconds who is responsible for collecting first aid equipment in the event of a medical emergency? - SOLUTION the back up how should compressions be given to an infant? - SOLUTION 2 fingers how should compressions be given to a small child? - SOLUTION one hand what are the first aid roles? - SOLUTION • The First Aider
- Communicator
- The Back Up
- Other CC what is the ratio of breaths to compressions for a child/infant CPR? - SOLUTION 5 initial rescue breaths then 30 compressions, 2 breaths
what is the current standard of CPR in adults? - SOLUTION 100 compressions per minute what are the pulse points for cc? - SOLUTION on the wrist below the thumb in the upper arm How many CC are involved in moving an unconscious passenger from their seat? - SOLUTION 3 cc what is the correct sequence when dealing with a potentially unconscious passenger? - SOLUTION response send airway breathing circulation what is the normal pulse rate in an infant? - SOLUTION 90-150 bpm what is the normal pulse rate for a child? - SOLUTION 70-140 bpm what is the normal pulse rate for an adult? - SOLUTION 60-100 bpm in which scenarios do we use portable oxygen bottles stowed on board the a/c? - SOLUTION Emergency situations; Therapeutic needs What 3 basic questions would be asked to a conscious casualty during the Examine Stage? - SOLUTION What is the matter? Have you had this condition before? Do you have any medication with you? how often should the observation chart be updated? - SOLUTION every 10 minutes what are the objectives of first aid - SOLUTION 3 p's preserve life prevent condition from worsening promote recovery
