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SALESFORCE ADMIN QUIZ WITH SOLUTIONS
- What should a system administrator use to disable access to a custom application for a group of users? A. Profiles B. Sharing rules C. Web tabs
D. Page layouts - ANSWERS -A. Profiles
- Universal Containers needs to track the manufacturer and model for specific car companies. How can the system administrator ensure that the manufacturer selected influences the values available for the model? A. Create the manufacturer field as a dependent picklist and the model as a controlling picklist. B. Create a lookup field from the manufacturer object to the model object. C. Create the manufacturer field as a controlling picklist and the model as a dependent picklist. D. Create a multi-select picklist field that includes both
manufacturers and models. - ANSWERS -C. Create the
manufacturer field as a controlling picklist and the model as a dependent picklist.
- Sales representatives at Universal Containers need assistance from product managers when selling certain products. Product managers do not have access to opportunities, but need to gain
access when they are assisting with a specific deal. How can a system administrator accomplish this? A. Notify the product manager using opportunity update reminders. B. Enable opportunity teams and allow users to add the product manager. C. Use similar opportunities to show opportunities related to the product manager. D. Enable account teams and allow users to add the product
manager. - ANSWERS -B. Enable opportunity teams and allow
users to add the product manager.
- What should a system administrator consider before importing a set of records into Salesforce? (There are two correct
ANSWERS .)
A. The import file should include a record owner for each record. B. Currency field values will default to the personal currency of the record owner. C. Data should be de-duplicated in the import file prior to import. D. Validation rules are not triggered when importing data using
the import wizard. - ANSWERS -C. Data should be de-duplicated
in the import file prior to import.
- Which statement about custom summary formulas in reports is
true? (There are two correct ANSWERS .)
A. Reports can be grouped by a custom summary formula result.
A. Account Tab Default B. Business Account Default C. Person Account Default
D. Partner Account Default - ANSWERS -D. Partner Account
Default
- All of the following are true about Default Sales Teams EXCEPT: A. Default Sales Teams are configured on a user record B. Default Sales Teams may be added manually to an opportunity record C. Default Sales Teams may be added automatically to an opportunity D. Default Sales Teams may be added manually to an account
record - ANSWERS -A. Default Sales Teams are configured on a
user record
- All of the following are true about Opportunity Pipeline and Forecast reporting EXCEPT: A. Pipeline reports may include omitted opportunities from the forecast B. Forecasts may be overridden C. Pipeline reports may be overridden D. Opportunity stages may be used to determine the forecast
category of an opportunity - ANSWERS -A. Pipeline reports may
include omitted opportunities from the forecast
- All of the following are types of AppExchange Applications EXCEPT: A. Composite B. Client C. Provisional
D. Native - ANSWERS -C. Provisional
- All of the following may be uploaded to the AppExchange Directory EXCEPT: A. Custom Tabs B. Custom Fields on Custom Objects C. Custom Fields on Standard Objects
D. Custom Assignment Rules - ANSWERS -C. Custom Fields on
Standard Objects
- All of the following may be used when updating a record using the AppExchange Data Loader EXCEPT: A. External Id B. Parent External Id C. Record Id
D. Record Number - ANSWERS -D. Record Number
A. Opportunities, Products, Cases, Accounts, and Contacts B. Products, Cases, Accounts, and Contacts C. Cases, Contracts, Accounts, and Contacts D. Opportunities, Cases, and Accounts E. Opportunity Line Items, Cases, Accounts, and Contacts -
ANSWERS -B. Products, Cases, Accounts, and Contacts
- Assume the Organization Wide default sharing is set to private for all objects and no sharing rules have been created. You have two users in the Sales Rep Role, can they view each other's data? A. Yes
B. No - ANSWERS -B. No
- Based solely on the role hierarchy a manager can do all of the following EXCEPT: A. View, edit, delete, and transfer his/her and his/her subordinates records B. Extend sharing on both his/her and his/her subordinate's records C. View all folders his/her Subordinate has access to, i.e., Reports, Documents, and Email Templates D. View records his subordinate does not own but can view -
ANSWERS -C. View all folders his/her Subordinate has access
to, i.e., Reports, Documents, and Email Templates
- The Campaign ROI Analysis Report uses which of the following calculations to determine the ROI percentage for a campaign? A. Total Amount of Opportunities / Expected Revenue B. Amount of Won Opportunities / Budgeted Cost C. Expected Revenue / Budgeted Cost D. (Amount of Won Opportunities minus Actual Cost) / Actual Cost
- ANSWERS -D. (Amount of Won Opportunities minus Actual Cost) / Actual Cost
