Job Description
Job Title:
Security Officer
Department/Division/Faculty:
Security Services / Campus Services / Support Services
Campus location:
All College Campuses
Job Family/Level:
Operational / Level 1a / (Salary scales)
Responsible to:
Shift Leader
Line Management responsibility for:
N/A
Key Working Relationships
(internal):
Security Services Management Team and departmental
colleagues.
All staff and students on any of Imperial College London sites and
internally contracted maintenance staff working on any Imperial
College campus
Key Working Relationships
(external):
Visitors to Imperial College campuses and VIPs attending site.
External contractors working on any of Imperial College
campuses.
Contract type:
Permanent / Days and Nights Shifts (Full-time 48 hours )
Purpose of the Post
The work of the Security Officer is to assist with the provision of security services to ensure a safe, secure
and welcoming environment for students, staff and visitors on campus in accordance with College Policy,
Security Standing Orders and Instructions. As a key member of the Security Department the postholder
must be fully committed ensuring a professional, customer-orientated and value for money service is provide
to the College Community.
Responsibility involves the protection of persons, property and prevention of crime. Duties includes routine
patrol and monitor assigned campuses on various shifts; responding to different types of emergencies;
investigation and incident report writing and work on specific tasks as directed by the Team Leader. All
duties must be completed in a professional and timely manner and meet relevant legislations.
As a customer-facing role, the postholder must reflects the exceptional customer service skills - one that
performs the job to a very high standard. Officers needs to communicate effectively and be approachable to
a diversity range of people with the aim of enhancing the customer experience and service, in line with
College’s values and behaviours.
Key Responsibilities
Customer service focus
• To ensure that an efficient, effective and consistent level of service is provided to all College
community.
• To provide support to colleagues through effective teamwork.
• Independent judgement in finding the right balance to carry out security duties within the given
parameters while also offering good customer service to the people encounter.
• A consistently smart appearance in the uniform provided and required by the College
• Officers must carry and be capable of using all security equipment necessary to efficiently perform the
duties required of a professional Security Officer in the college environment
Patrolling to ensure
• The maintenance of good order in all college premises, including the protection of everyone therein
against violent acts, abuse, and accident
