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SkyWest Basic Indoctrination Flight Attendant Exam Questions and Answers, Exams of Social Sciences

United States International UniversitySocial Sciences

A series of questions and answers related to skywest airlines' basic indoctrination for flight attendants. It covers topics such as the purpose of the iom, efad usage, chain of command, duty stations, regulations, and emergency procedures. This material is useful for flight attendant training and exam preparation, providing key information on safety, compliance, and operational protocols within skywest airlines. It also includes details on flight attendant responsibilities, required items, and rest regulations.

Typology: Exams

2025/2026

Available from 12/15/2025

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SKYWEST BASIC INDOCTRINATION (SSG)
QUESTIONS
The purpose of the IOM is to provide ____________ for flight attendants to perform
their _____________ with a high degree of safety. - Answer -policies and procedures;
duties and responsibilities
FAs must sync and download required manual revisions or bulletin to the Company
Manuals app prior to starting their next trip assignment. - Answer -True
What percentage should the eFAD battery be at for the beginning of each duty period? -
Answer -80%
What percentage should the eFAD battery be at for the beginning of each flight? -
Answer -25%
A stolen eFAD or accessory will be replaced at no cost to the FA when the replacement
requests is accompanied by a police report. - Answer -True
The IOM has ____ Chapters, ____ Appendices, and ____ Attachments. - Answer -10;
2; 8
Use of the eFAD for personal use is allowed - Answer -False
The policies and procedures contained in (the IOM) must be followed. When _________
policy and/or procedure are more restrictive than _________ guidance, ___________
policy and/procedure prevails. - Answer -company; regulatory; company
In regards to SkyWest Airlines what is the importance of St George, Utah? - Answer -
Location of base where SkyWest is managed and controlled from
Chain of Command #1 - Answer -PIC
Chain of Command #2 - Answer -FO
Chain of Command #3 - Answer -FWD FA
Chain of Command #4 - Answer -AFT FA
CRJ 200 Duty Station - Answer -FA Station/Galley Area
CRJ 700 FWD FA Duty Station - Answer -FWD FA Station/Galley Area
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SKYWEST BASIC INDOCTRINATION (SSG)

QUESTIONS

The purpose of the IOM is to provide ____________ for flight attendants to perform their _____________ with a high degree of safety. - Answer - policies and procedures; duties and responsibilities FAs must sync and download required manual revisions or bulletin to the Company Manuals app prior to starting their next trip assignment. - Answer - True What percentage should the eFAD battery be at for the beginning of each duty period? - Answer - 80% What percentage should the eFAD battery be at for the beginning of each flight? - Answer - 25% A stolen eFAD or accessory will be replaced at no cost to the FA when the replacement requests is accompanied by a police report. - Answer - True The IOM has ____ Chapters, ____ Appendices, and ____ Attachments. - Answer - 10; 2; 8 Use of the eFAD for personal use is allowed - Answer - False The policies and procedures contained in (the IOM) must be followed. When _________ policy and/or procedure are more restrictive than _________ guidance, ___________ policy and/procedure prevails. - Answer - company; regulatory; company In regards to SkyWest Airlines what is the importance of St George, Utah? - Answer - Location of base where SkyWest is managed and controlled from Chain of Command #1 - Answer - PIC Chain of Command #2 - Answer - FO Chain of Command #3 - Answer - FWD FA Chain of Command #4 - Answer - AFT FA CRJ 200 Duty Station - Answer - FA Station/Galley Area CRJ 700 FWD FA Duty Station - Answer - FWD FA Station/Galley Area

CRJ 700 AFT FA Duty Station - Answer - In front of the lavatory door/AFT jumpseat area CRJ 900 FWD FA Duty Station - Answer - FWD FA Station/Galley Area CRJ 900 AFT FA Duty Station - Answer - In font of the lavatory door/AFT jumpseat area ERJ 175 FWD FA Duty Session - Answer - FWD FA Station/Galley Area ERJ 175 AFT FA Duty Session - Answer - In the aisle just behind the last row Crew Baggage stowed in the cabin must be secured in approved stowage locations at all times so that it does no shift or become a hazard during surface movement, takeoff, landing, or emergency landing conditions. - Answer - True From where do you obtain a crew member tag for your luggage? - Answer - InFlight or Flight Operations administration office of any domicile When the irregularity involves a passenger violation of an FAR, the FA must submit a(n) _______. SkyWest conducts an internal investigation of the incident and forwards reports to the SkyWest CMO (FAA) for investigation. - Answer - IOR When a TSA regulation is broken, the flight attendant must submit a(n) _______. - Answer - IOR The _______ of an aircraft is directly responsible for and is the final authority as to the safe operation of the aircraft. - Answer - PIC During a preflight inspection and/or in-flight duties, any item discovered inoperative or in need of repair, the FA (FWD FA on dual FA aircraft) immediately notifies the: - Answer

  • PIC Who assigns the entry signal in the crew member briefing? - Answer - PIC and FA(s) Whenever the seat belt sign is turned on, an announcement must be made by? - Answer - Either of the FAs or the flight deck crew FAs must physically check the lavatory for occupancy prior to surface movement - Answer - True The _________ must remain onboard (having ________ inside the cabin) at all times when _________ are onboard the aircraft to provide assistance for ________ in the event of a(n) _____________. - Answer - Required FA compliment; both feet; passengers; evacuation; emergency An off duty pilot is allowed to occupy the flight attendant jumpseat. - Answer - False

Flight Attendant Scheduled Rest - Answer - An off-duty period of nine hours or more prior to the next scheduled assignment (from release time to report time). Duty Period - Answer - The number of hours from report time to release from duty of any assignment (for the purpose of flight). This number is used to calculate the flight attendant's duty period limitation. Flight Attendant Reduced Rest - Answer - An off-duty period no less than eight hours, but less than nine hours, prior to the next scheduled assignment. When a flight attendant is scheduled for a "reduced rest" period, "subsequent rest" period limitations apply. Subsequent Rest - Answer - The uninterrupted rest period immediately following a "reduced rest" period. Flight Time - Answer - The actual elapsed time from block-to-block for purposes of pay. On Duty - Answer - The actual time period an FA is scheduled to report for a flight trip assignment. Off Duty - Answer - The actual time period and FA is released from duty at their domicile or remain overnight (RON) location. Rest required for 14 hours or less scheduled duty period - Answer - 9 hours scheduled rest Rest required actual duty period (scheduled or encountered) exceed 14 hours but are less than 16 hours - Answer - 9 hours scheduled rest Rest required duty period exceeds 16 hours (due to MX, ATC, etc.) - Answer - 9 hours scheduled rest Rest required FA reduced rest (encountered or scheduled) - Answer - 8 - 9 hours scheduled rest 10 hours subsequent rest Passengers are allowed to carry into the aircraft passenger cabin one carry-on bag and two personal items. - Answer - False What is the weight restriction of small personal items that may be stowed in the seat back pocket? - Answer - 2 pounds or less Flight attendants are responsible for ensuring the proper stowage of all passenger carry-on and/or personal items in the aircraft passenger cabin. - Answer - True

What does PIN stand for? - Answer - Passenger Index Number After the flight attendant has completed their portion of the PIN count, what must they do prior to delivering the PIN sheet to the flight deck crewmembers? - Answer - Make sure that the count on the PIN sheet matches CSA The CSA's passenger count on the departure paperwork MUST be printed on the departure paperwork and cannot be written by the CSA. - Answer - False According to standard average passenger weight an adult is 18 years or older. - Answer - False How old must a passenger be to occupy an exit seat? - Answer - 15 SkyWest Airlines and/or its contracted vendors are responsible for determining the suitability of each passenger permitted to occupy a designated exit seat. - Answer - True When a passenger cannot or does not wish to sit in an exit row seat, the flight attendant must? - Answer - Relocate to a non-exit seat Are passenger safety cards required to be in every seat back pocket before each flight?

  • Answer - Yes Taxi or push back will be allowed as long as an FA briefs the exit row passengers before takeoff? - Answer - True What two questions must you verbally ask and get a clear YES or NO answer from each passenger seated in the exit row to determine whether they are capable of occupying an exit seat?
  • Answer - Have you reviewed the back of the passenger safety card and are you willing and able to assist in the event of an emergency (must receive a clear yes) Complete the following exit seat passenger applicable functions. ________________ the emergency exit; Recognize the __________________________ opening mechanism; _____________________ the instructions for operating the _______________________; Operate the _________________ exit; Assess whether ______________ the emergency exit will increase the _____________ to which passengers may be exposed; Follow _________________________ and ___________________ given by a crewmember; Stow or secure the emergency exit door so that it will ___________________ use of the exit; _____________________________ the condition of the life line;

Explain the responsibilities of a Complaint Resolution Offical? - Answer - Ensures regulations under 14 CFR Part 382, including exit seating for passengers with disabilities, are followed Non-precleared - Answer - The clearing of U.S. Customs and Immigration upon arrival into the United States Customs and Border Protection - Answer - A federal law enforcement agency of the U.S. Department of Homeland Security (DHS) charged with regulating and facilitating international trade, collecting import duties, and enforcing U.S. regulations, including trade, drug and immigration laws. Port of Entry - Answer - A place where persons and merchandise are allowed to pass into and out of a country and where CBP officers are stationed to inspect or appraise imported goods and credentials. Precleared - Answer - The clearing of U.S. Customs and Immigration at an international destination prior to departure to the United States from an international destination. Customs Security Area - Answer - The Federal Inspection services area at any airport which accommodates international air commerce designated for processing passengers, crewmembers, their baggage, and effects arriving and departing from foreign countries, as well as the aircraft deplaning and ramp area and other restricted area designated by the Port Director. International Documents Kit - Answer - A case, pouch, or envelope used to transport all required Customs, Immigration, and aircraft documents for passengers and crewmembers Hub - Answer - Strategically located airport or city where a carrier's major facilities and operations are housed, and where most of its scheduled flights originate from or terminate at. International Flight Diversion - Answer - A flight originating from a U.S. city and then diverting to an international city; or a flight originating from an international city and diverting to a U.S city; or a flight that originates in an international city and diverts to another international city. What are required for all U.S. citizens crossing a border between the U.S. and international cities? - Answer - Passports or passport-replacing documents Prior to arrival into international locations, what must be locked in the service cart(s)/atlas container(s) with a seal? - Answer - Liquor