SPG Specifications.docx....SPG Specifications.docx, Exams of Nursing

SPG Specifications.docx....SPG Specifications.docx

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SPG Specifications (3761)
If a customer wishes to change any specifications in system without attending SPG
Master Certification course offered in Tampa - correct answer
Recommended that they reach out to their SPG representative and have them make
the changes
Options are not make code specific, unlike most of SPG, and affect every franchise
in the store
1. SPG Specifications (3761) - correct answer Controls
general reflexes of SPG, not related to how SPG calculates labor charges
If a dealership gets regular complaints from customers that the estimate they
received is no longer valid, what is something found in SPG Specifications (3761)
that might help? - correct answer Custom estimate
messages settings to print valid time frame on estimate
What options in SPG Specifications (3761) can help speed up the process of selling
parts to a repair order? (select all answers that apply)
-Automatically billing parts attached to SPG operations
-Grouping parts on parts alerts by Bin location
-Automatically printing a parts alert
-Automatically billing GOG components attached to SPG operations - correct answer
Grouping parts on parts alerts by Bin location
Automatically printing a parts alert
Automatically billing GOG components attached to SPG operations
If a customer tells you that they have to select the Automap (F6) button from the
Operation Mapping window in ERA-IGNITE if they want to add a job to an RO from
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SPG Specifications (3761)

If a customer wishes to change any specifications in system without attending SPG Master Certification course offered in Tampa - correct answer Recommended that they reach out to their SPG representative and have them make the changes Options are not make code specific, unlike most of SPG, and affect every franchise in the store

  1. SPG Specifications (3761) - correct answer Controls general reflexes of SPG, not related to how SPG calculates labor charges If a dealership gets regular complaints from customers that the estimate they received is no longer valid, what is something found in SPG Specifications (3761) that might help? - correct answer Custom estimate messages settings to print valid time frame on estimate What options in SPG Specifications (3761) can help speed up the process of selling parts to a repair order? (select all answers that apply) -Automatically billing parts attached to SPG operations -Grouping parts on parts alerts by Bin location -Automatically printing a parts alert -Automatically billing GOG components attached to SPG operations - correct answer Grouping parts on parts alerts by Bin location Automatically printing a parts alert Automatically billing GOG components attached to SPG operations If a customer tells you that they have to select the Automap (F6) button from the Operation Mapping window in ERA-IGNITE if they want to add a job to an RO from

SPG, what would you suggest to make the process easier? - correct answer Turn on SPG TO ERA AUTO-MAPPING A Parts Manager tells you that SPG only prints a parts alert sometimes. What should you check in SPG Specifications (3761) that might solve the problem? (select all answers that apply) -Check if the SPG Parts Alert print type (PA) is set up for the parts department printer -Check each Service Advisor for security access to print parts alerts -Turn on the option to automatically print parts alert -Turn off the prompt to print parts alerts - correct answer Turn on the option to automatically print parts alert Turn off the prompt to print parts alerts A Service Manager complains that they don't use SPG because it doesn't calculate the taxes correctly, so every estimate is incorrect. Where should you look to start correcting this issue? (select all answers that apply) -Verify there is a Sales Tax Code set up in SALES TAX FILE MAINTENANCE (0919) -Verify there is a Sales Tax Code for each Department in SALES TAX CODE TABLE (3638) -Make sure line 24 CALCULATE TAXES IN SPG is set to Yes in SPG SPECIFICATIONS (3761) -Verify the correct department is selected on line 25 SPG SPECIFICATIONS (3761) - correct answer Verify there is a Sales Tax Code set up in SALES TAX FILE MAINTENANCE (0919) Verify there is a Sales Tax Code for each Department in SALES TAX CODE TABLE (3638) Make sure line 24 CALCULATE TAXES IN SPG is set to Yes in SPG SPECIFICATIONS (3761) Verify the correct department is selected on line 25 SPG SPECIFICATIONS (3761)