Strategic Three-year Mission Statement, Lecture notes of Technology

(Burberry, 2021). Strategic Three-year Mission. Statement. Promoting a sustainable Luxury market and target ethical consumers.

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2021/2022

Uploaded on 09/12/2022

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‘Enshrined in the statement, Creativity Opens Spaces, it is our shared belief that through
imagination, inventiveness and ingenuity, we can push boundaries and open new opportunities
for ourselves, our customers and our communities.’ (Burberry, 2021)
Strategic Three-year Mission
Statement
Promoting a sustainable Luxury market and target
ethical consumers.
Using innovative technologies to create new products
and improve customer experiences.
Generating new marketing campaigns to increase
brand exposure and brand loyalty by launching
in-store events and pop-up stores.
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‘Enshrined in the statement, Creativity Opens Spaces, it is our shared belief that through imagination, inventiveness and ingenuity, we can push boundaries and open new opportunities for ourselves, our customers and our communities.’ (Burberry, 2021)

Strategic Three-year Mission

Statement

Promoting a sustainable Luxury market and target ethical consumers. Using innovative technologies to create new products and improve customer experiences. Generating new marketing campaigns to increase brand exposure and brand loyalty by launching in-store events and pop-up store s.

OBJECTIVES TIMELINE Improve Customer Experience

  • PHYGITAL , using digital technology to combine with traditional shopping journeys Better Promotion -Use a multi-channel platform to promote the event with full coverage

Increased Sales of each Product Lines

  • The daily average sales of Burberry Apparel is in the range of 50,000-70,000RMB/5,500-7,500GBP
  • The daily average sales of Burberry Beauty is in the range of 10,000-30,000RMB/ 1,500-3,500GBP
  • The daily average sales of Thomas’s Café is in the range of 10,000-20,000RMB/ 1,500-2,500GBP

Pop-up Store Traffic

  • Daily traffic of 1000-1500 people

Overall: Increase Brand Awareness and Revenue

  • " Renaissance " of Burberry's beauty and cafe branch lines (by-products)
    • Promote the digital technology used by Burberry in retail Enhance Customer Engagement
  • Interesting spaces and diverse activities Aug 21 Oct 21 Nov 21 Dec 21 Jan 22 Mar 22 Jul 22 Aug 22 Research Concept/Proposal First Draft Make Spec & Amendment Create Final Design Build Pop-Up Store Launch In-Store Event for VIP Launch Pop-Up Store

RENDERINGS OF POP-UP STORE

  1. DIY embroidery corners
  2. Burberry Beauty
  3. LED screen
  4. Aisle of displaying products
    • clothing, bags, shoes, acc…
  5. Thomas‘s Café

Front door Back door

Increase the exposure of branch products to improve brand profit Steadily improve customer intimacy and loyalty Implement brand strategic mission

‘Enshrined in the statement, Creativity Opens Spaces, it is

our shared belief that through imagination, inventiveness

and ingenuity, we can push boundaries and open new

opportunities for ourselves, our customers and our

communities.’ (Burberry, 2021)