Technical Communication: Examples and Analysis, Lecture notes of Technical English

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Examples of

Technical

Communication

Melanie E Magdalena 30 August 2011 ENGL-2311-

Example #

Beyond Appliances Coffee Maker

Westinghouse

 The goal of the company is to provide information about their product in order for customers to easily and readily access important information they may need regarding the Beyond Appliances Coffee Maker.

Audience

 The readers targeted are people who buy the coffee maker or those interested in buying one (the manual is available for online viewing).

Collaboration

 The authors of the document are not listed in the manual.  Assuming there were collaborators, the individuals would have had to experiment with the device and learn the mechanics of it in order to describe the topics listed in the manual.

Honesty

 The manual tells the reader what comes in the box and what the device can do.  The manual presumably does not contain misleading information about operating the device or the functions it is capable of.

Clarity

 The manual is written with simple English.  The readers can understand the concepts in the manual if they have knowledge of coffee and the practice of coffee making or if this is the first time they have ever attempted to make coffee.

Design

 The design of the manual includes lots of diagrams that identify the components being discussed.  The reader can visualize and compare the images to the physical device and operate the device using the descriptions of the images.

Accuracy

 Presumably all of the instructions are correct and the information in the manual is not misleading.

Accessibility

 The manual is available in print in the box with the coffee maker or online.  This allows readers (such as myself) whom have lost their manual to access the information they need in order to operate the coffee maker.

Professional Appearance

 The images in the manual look like cartoon drawings and not complex technical drawings, however, the drawings look professional.  The information presented is neat.  Just by looking at the front cover of the manual, the reader knows someone who knows what they are talking about put together the information for people who have never used this device before.

Correctness

 The grammar, punctuation, spelling, mechanics, and usage are all correct and very simple so any reader old enough to buy a coffee maker understands everything.

Works Cited

Westinghouse. Coffee Maker Owners Manual. Beyond Appliances: Maxim- Toastmaster, Inc., 2004. Web. 29 August

2011. <http://www.smarthome.com/ manuals/1306.pdf>

Example #

Top 8 Eco-Friendly Products By Tom’s of Maine