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COMMUNICATION

Hope S. Aperocho, DM VPAA, MVC

“Pleasant words are as an honeycomb, sweet to the soul, and health to the bones.” - Prov. 16:

“To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.” - Anthony Robbins

Communication and

the Communication

Process

“Communication is the process by which information is transmitted and understood between two or more people.”

• McShane, 2012

“Communication is a process by which information is exchanged between individuals through a common system of symbols, signs, or behavior.” - Meriam-Webster Dictionary

LEVELS OF COMMUNICATION LEVEL 1: Small Talk LEVEL 2: Factual Conversation LEVEL 3: Ideas and Opinions LEVEL 4: Feelings and Emotions LEVEL 5: Deep Insight

What do you see in the picture?

What do you see in the picture ?

Barriers to Effective

Speech

SOLUTION ENDER

- orders, directs,

commands

PUT-DOWNS

- criticisms, blaming,

instructing, teaching

CORRECTOR

• concentrates on proper

reporting, lack of

sensitivity

MONOLOGUER

• monopolize conversation, compulsive need to talk

SILENT TREATMENT

• silence as a form of control, refused to listen, suffering from hurt

Rules to Effective

Speaking

Choose the right

time to

communicate

Develop of pleasant

tone of voice

Be clear and

specific

Be positive

Be courteous and

respectful of the other

person’s opinion

Be sensitive to the

needs and feelings of

the other person

Develop the art of

conversation