Stakeholder Communication and Interpersonal Skills, Slides of Professional Communication

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Professional Practice

Learning Outcome 1

• (^) Demonstrate a range of interpersonal and transferable communication skills to a target audience.

Types of Stakeholder

• (^) Internal stakeholders: Internal stakeholders are people whose interest in a company comes through a direct relationship, such as employment, ownership, or investment. Examples: owners, employees, Board of directors, investors, partners, shareholders.
• (^) External stakeholders: External stakeholders are those who do not directly work with a company but are affected somehow by the actions and outcomes of the business. Examples: suppliers, creditors, public groups, government, competitors, external shareholders, media, etc.

Understanding the reason to

communicate with the stakeholders:

• (^) Communicate status of work
• (^) Responding to queries
• (^) Technical support
• (^) Providing instruction
• (^) Raising awareness
• (^) Solving problem
• (^) Being answerable

Interpersonal skills

• The behavior or tactics a person uses to interact

with others effectively.

• Interpersonal skills are the skills we use every day

when we communicate and interact with other

people, both individually and in groups. They

include a wide range of skills, but particularly

communication skills such as listening and

effective speaking. They also include the ability to

control and manage your emotions.

Types of Interpersonal skills

Types of Communicattion

• Non-verbal

• Verbal

• Written communication

Communicattion

• (^) Non- Verbal: involves use of body language, facial expressions, gestures and other non-verbal cues.

Communicattion Types of non-verbal communication

2. Gestures; V denotes peace in the US, while in Britian it is considered as an insult. Nodding the head can indicate agreement or understanding, while crossing the arms can indicate defensiveness or disagreement.

Communicattion Types of non-verbal communication

2. Gestures: (Dr. Ekman’s) a. Illustrators: Accompany speech and help to illustrate or emphasize what is being said.

• Pointing
• Counting
• Emphasis

Communicattion Types of non-verbal communication c. Emblems: Often intentional and conscious and can be used to convey information or emotions.

• Thumbs up or thumbs down to indicate approval or disapproval
• A "V" sign with the index and middle fingers to indicate victory or peace
• A hand gesture to signal "OK" or "all right"

Communicattion Types of non-verbal communication

3. Paralinguistics; tone of voice, loudness, inflection,etc..

Communicattion Classroom task: Slowly say the following sentence out loud, "I did not say she lost the coat." Now, repeat that same sentence, but this time with voice inflection on the word(s) in red. "I did not say she lost the coat." (If you didn't say it, who did?) "I did not say she lost the coat." (You didn't say those words, but maybe you texted it, emailed...) "I did not say she lost the coat." (Did someone else lose the coat?) "I did not say she lost the coat." (Did she give it away or put it somewhere else?) "I did not say she lost the coat." (Did you say she lost something else?)

Communicattion Types of non-verbal communication

4. Proxemics or personal space; standing too close to someone during a conversation can be seen as aggressive or intrusive, while standing too far away can be seen as distant or uninterested.