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USPS WINDOW CLERK TEST written update
24 hour clock - >>>end to end process to ensure mail is collected, distributed and delivered Domestic Mail - >>>Consists of items sent within the USA, its territories and possessions including APO/FPO Offices Domestic Mail Manual (DMM) - >>>Set forth the policies regulations and procedures governing domestic mail services Internatonal Mail Manual (IMM) - >>>Set forth the policies regulations and procedures governing International mail Administrative Support Manual (ASM) - >>>Contains policies and procedures for administrative and support functions within the postal services Policy NET - >>>All Manuals are available online via F101 or F1 - >>>Our financial policies and accounting procedures are found in what manual? Publications - >>>Support subjects that cannot be fully addresses in manuals or handbooks are? What manual contains information on when to fly the POW flag (Prisioner of war) - >>>Administrative Support Manual Does the Post Office provide a U.S. flag to Veterans for a fee? - >>>No, it's free for Burial of Veterans
What is the official Source of update to postal policies and procedures? How often is it printed? -
Postal Bulletin, Bi-weekly Where do we find a list of lost or stolen MO's? - >>>Postal Bulletin and POS One What is our postal website? - >>>WWW.USPS.COM Postal Service ________________ are available online and provide guidance on regulations for Domestic/ International/ Administrative/Personal fields Support. - >>>Directives Priority Mail Domestic is delivered in? - >>>2-3 days Any mailable item that weighs 13 ounces or less is? - >>>FIRST CLASS MAIL What class of mail does the post office have monopoly on? - >>>FIRST CLASS LETTER MAIL Global Express Guarantee (GXG) is shipped in? - >>>1-3 days Needs are the driving force behind a customers willingness to interact with you, learn about products and make a purchase commitment - >>>NEED SATISFACTION SELLING No mailpieces can weigh more than ____ Lbs. or measure more than _____inches except, Standard Post, can measure up to _____inches - >>>70 Lbs, 108 inches, 130 inches. What Does EDDM stands for? - >>>EVERY DOOR DIRECT MAIL- Advertise small business at retail. Name the Service Class of Mail that delivers in 1-2 business days - >>>PRIORITY EXPRESS MAIL
Inquire Suggest Thank What part of G.I.S.T. is were you educate the customer? - >>>Suggest What part of G.I.S.T. is were you ask the HAZMAT question? - >>>Inquire What is the main benefit of the RCE (Retail Customer Experience) program? - >>>Test the skill of our retail work force through the eyes of our customer (mystery customer/mystery shopper) What words generate a negative feeling and is usually less effective in a conversation? - >>>TRIGGER WORDS Which words make us feel relaxed and composed and are usually more effective in an interaction with another person? - >>>CALMING WORDS POS One stands for? - >>>Point of service and its FIRST of its kind Name some retail communication channels - >>>Postal bulletin ,Retail Digest, news link ,LMS (learning management system), service talk, emails ,post message center ,postal merchandise guide. What does PVI stand for? - >>>Postage validation imprinter Name 10 expanded access channels - >>>SSK (Self Service Kiosk) Approved shippes ,Automated teller machines (ATM), Stamps by mail, Stamps to go, Stamps by phone, CPU (Contract Postal Units),Mobile Retail Unit, Village Post Offices & WWW.USPS.COM
When replacing a component of your pos one system ,you always need to poweroff it first. -
YES/TRUE At the end of your day you turn in what to the lead clerk or supervisor? - >>>1412 - END OF DAY REPORT, RECEIPTS, FUNDS/MONEY What credit is it when the stock custodian/holds unit resolve and transferred to retail floor SSA - >>>SIA (Segment Inventory Accountability) SSA is accountable for what at the retail floor? - >>>$100 cash retail (AIC 753) and blank money orders What is available at designated Post Office for transients and people waiting to get P.O. boxes? and , the mail is held 30 days and list the postmaster extends the holding period? - >>>General Delivery On the due date a P.O. Box is powered mail is distributed to Box but not delivery - >>>first day of the month (10 days grace period) A reminder letter is generated from webbats and placed in PO Box - >>>20th day When customer goes on vacation ,etc the Post Office can hold their mail for how long? - >>>No less than 3 days, more than 30 days The Post Office forwards 1st class mail up to_____ but keep COA ( Change of address) record on file for?
forwards 12 months keeps records for 18 months When a P.O. box closed and mail returned to sender - >>>11th day Unit with individual accountability have fixed credit/stamps they are audited... - >>>every 4 months
PS form 8105B is used when... - >>>SSA's wants to report suspicious transactions Customers should file all claims for damaged or missing contents immediately but they must file no later than ____ days from the date of Mailing - >>>60 days What is a mail piece that bears only a stamps, weights more than 30 pounds, and was not accepted by an employee at the retail counter, considered to be - >>>Anonymous Mail (target mail) AMU is where we separate this mail - >>>Anonymous mail Customers can check the status of their claim online after____ days - >>>10 days What is our retail motto? - >>>clean, stocked and friendly A seconds or final notice is issued after ____ calendar days from the 1st delivery certified mail article -
5 calendar days S.O.L.E.R stands for? - >>>SQUARELY ,face the person OPEN,your posture LEAN,toward the sender EYE,contact maintained RELAX, while attending What is communication? - >>>Is the art and technique of using words effectively to impart information or ideas
USPS BRAND (Brand essence) - >>>Relentless Secure Simple Personal the Four keys action are - >>>Start with customer needs Communicate effectively Build on relationships Provide excellent Customer Experience What are the SSA's goals? - >>>-Grow revenue -Increase market share -Develope a life time customer relationship PERCEPTION is... - >>>REALITY SSA's Duties and Responsabilities - >>>Perform a variety of sales and customer support services. Maintain pleasant and effective public relations. Be familiar with postal laws, regulations and procedures. Image factors (3 P's) - >>>Personal:Appearance Professional: Your P.O. Postal: Offering what the customer needs The Competitive Areas are? - >>>STANDARD POST
*Automated Teller Machine *Stamp by Mail *Stamp to go *Stamp by phone *CPU Contract Postal Units *Mobile retail Units *Village PO
- Usps.com Retail COMMUNICATION channels - >>>*Postal Bulletin *Retail Digest *LMS *Services Talk *Emails *News link *Post Message Center *Postal Merchandise Guide Which form you use to report suspicious transactions with money orders? - >>>PS Form 8105-B Which one is the form for refunds - >>>PS Form 3533 Form to Inquire of a Lost or Stolen Money Order - >>>PS Form 6401 USPIS - >>>U.S. Postal Inspection Service
CBPMAN - >>>Customs Border Protection Manifest PS Form 2976- A Custom Declaration and Dispatch Note What is the HAZMAT question? - >>>Does this item contain anything LIQUID, FRAGILE, PERISHABLE OE POTENTIAL such as LITTIUM BATTERIES OR PERFUME? PACT ACT - >>>4012 - preventing all the cigarrete traffic act which to states are the excepted from the PACT ACT? - >>>Alaska and Hawai DDD1 label - >>>is attached to all anonymous mail receptacles and that weight more than 13 ounces DDD2 - >>>is attached to all anonymous mail that being returned to the customers due the security requirements. Used in conjunction with Label 127 (Surface transportation ONLY) Accepting any insurance claim ( Domestic and International) - >>>PS Form 1000 ( are not longer available Which is not a mailing service? - >>>PRIORITY MAIL EXPRESS Shipping service is are? - >>>Products in which the postal Service is competitive with other delivery companies
