1 / 27
WGU C215 Final Guide Study Guide
1. Total Quality Management (TQM) Philosophy: 1. customer focus
2.
continuous
improvement
3.
employee
empowerment
4.
use
of
quality
tools
5.
product
design
6.
process
management
7.
managing
supplier
quality
2.
Process
Capability
Index
(Cpk):
Basic function of Six Sigma. Measures the process potential and
performance
of
processes.
The
higher
the
range
of
Cpk,
the
improved
is
the
ability
of
the
process
to
complete
its
necessities.
3.
Six
Sigma:
A disciplined, data-driven approach and methodology for eliminating defects (driving toward six
standard
deviations between the mean and the nearest specification limit) in any process - from manufacturing to transactional and from
product to service.
4.
Design
Capacity:
The theoretical maximum output of a system in a given period under ideal conditions.
5.
Location
Analysis:
proximity
to
customers,
transportation,
source
of
labor,
community
attitude,
proximity
to suppliers,
and many other factors.
