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WGU C954 Information Technology Management -
- Which data set consumes disk space equal to the change in the data since it was last captured? A. Static B. Snapshot C. Dynamic D. Big: B
- A business wants to allow its employees to communicate online with each other in real time. What should the business use to achieve this? A. Word processor B. Instant messaging C. Spreadsheet D. Email: B
- An organization wants to calculate its sales by region. Which type of software will serve this need? A. Personnel management B. Inventory management C. Customer relationship management (CRM) D. Human resources management (HRM): C
- Which component functions as a computer's working memory? A. Central processing unit (CPU) B. Read-only memory (ROM)
2 / 81 C. Random access memory (RAM) D. Solid state drive (SSD): C
- What is a secondary storage medium? A. Read-only memory B. Cache C. Magnetic tape D. Random access memory: C
- Which type of network should a company use if they want to connect a group of computers in an office building? A. LAN B. WAN C. PAN D. MAN: A
- Which network topology uses a central hub to which all devices on the network are connected? A. Wireless B. Bus C. Star D. Hybrid: C
- Which multiuser operating system originated at AT&T's Bell Laboratories? A. OS X B. Android C. Unix D. Linux: C
- Which lifecycle stage of ITIL focuses on ensuring that a business's objectives align with those of the IT provider? A. Service strategy (SS) B. Service transition (ST)
4 / 81 A. Intellectual property protection B. Software pirating C. Privacy breach D. Digital rights management: A
- Which IT ethics policy requires a user to agree to follow a policy that indicates requirements for corporate email use, information systems, and the Internet? A. Social media B. Data retention C. Working conditions D. Acceptable use: D
- Which IT ethics policy provides guidance to employees about posting infor- mation regarding the organization on websites? A. Social media B. Conflict of interest C. Internet use D. Individual unit: A
- Which sustainability concern is addressed by upcycling? A. Increased energy consumption B. Decreased energy consumption C. Increased reuse of electronic waste D. Decreased reuse of electronic waste: C
- Which type of sustainable computing infrastructure makes an electrical system more reliable by adding the ability to remotely monitor, analyze, and control the transmission of power? A. Smart grid B. Virtualized C. Cloud D. Utility: A
- What is an example of a sustainable IT practice?
5 / 81 A. A company installs 500 GB, rather than 1 TB, hard disks on office computers. B. A company uses a powerful computer as its backup server to make sure its business is sustainable if the main server fails. C. A company signs a contract with a virtualization service provider to host its disaster recovery. D. A company asks their employees to bring their laptops to work to enhance the company's computing power.: C
- Which type of unified communications system is used to analyze product cycles and competitive intelligence? A. Systems analysis B. Sales analytics C. Supply chain management D. Customer analytics: B
- What is a benefit attributed to the use of unified communications? A. Customers have direct access to logistics information. B.Vendors are encouraged to use electronic data interchange (EDI) as a control technique for reorder. C. Data is easier to organize and archive. D. Electronic messages can be sent and received using different forms of communication.: D
- Which characteristic of a podcast enable it to be used as a marketing tool? A. Can resolve questions or problems immediately B. Can make visual presentation over the web. C. Can answer simple questions quickly and easily D. Can be used for discussing detailed product overviews.: D
- A company needs to increase the productivity of workers managing a pro- ject. Which type of software is designed to
7 / 81 C. Enterprise resource planning D. Artificial intelligence: D
- A business needs a system that supports unstructured, long- term, non-rou- tine decisions requiring judgment, evaluation, and insight. Which type of management information system (MIS) addresses this need? A. Online analytical processing system (OAPS) B. Decision support system (DSS) C. Transaction processing systems (TPS) D. Executive information system (EIS): D
- Which system has the goal to integrate all of the organizational systems into one fully functioning, high-performance system capable of meeting all business needs and user requirements? A. Customer relationship management (CRM) B. Decision support system (DSS) C. Business intelligence (BI) D. Enterprise resource planning (ERP): D
- Which component is key in enterprise resource planning (ERP) systems? A. Metrics dashboard B. Common data repository C. Virtual desktop D. Local area network (LAN): B
- Which enterprise resource planning (ERP) tool is formed from multiple data marts to store data? A. Data platform B. Data analysis C. Database
8 / 81 D. Data warehouse: D
- Which management system software extends customer relationship man- agement (CRM) by providing web-based tools to streamline the human re- source department? A. Employee B. Supplier
10 / 81 B. Involving many people in decision-making quickens the process.
11 / 81 C. Relying too much on others is perceived as a weakness. D. Many employees cannot come to a decision.: C
- An IT leader contributes to driving performance, growing revenue as a business partner, and envisioning the business future. Which term refers to the business future focus? A. Venture capitalist B. Business strategist C. Chief technology officer (CTO) D. Change agent: A
- What is one effective way to get IT leaders to start thinking of their positions as business roles instead of technological experts? A. Market their value B. Work as a team C. Specialize in one area D. Participate in rotational programs: D
- What is the difference between research and development (R&D) and inno- vation? A. Innovation is the result of investment, and R&D comes naturally. B. R&D is the result of investment, and innovation comes naturally. C. Innovation creates knowledge, and R&D creates new business. D. R&D creates knowledge, and innovation creates new business.: D
- Which business principle suggests looking out beyond 36 months to envision a business's future? A. Tearing down the walls B. Thinking like a venture capitalist C. Building a culture of innovation d. Navigating the technology landscape: B
13 / 81 A. Certificate
14 / 81 B. Token C. Private Key D. Smart card: B
- Which security approach requires a username and password? A. Single-factor B. Tri-factor C. Two-factor D. Multifactor: A
- Which type of authentication is based on recognition of physical character- istics such as voice or handwriting? A. Two-factor B. Single-factor C. Biometric D. Token: C
- What is a detailed plan for recovering information or a system in the event of a catastrophic event? A. Technological continuity B. Business continuity C. Disaster recovery D. Backup and recovery: C
- As part of a disaster recovery plan, a company establishes a site that is a sep- arate facility fully equipped facility where the company can move immediately after a disaster and resume business. Which type of site is this? A. Hot B. Ready C. Cold D. Warm: A
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- What is used to represent key dates for activities that need to be accom- plished? A. Project milestone B. Operational feasibility C. Responsibility matrix D. Project deliverable: A
- Which tool links a project to an organization's overall business goals? A. Project objectives B. Communication plan C. Scope statement D. Project deliverable: C
- What would a project lead use to identify the project's critical path? A. PERT chart B. Responsibility matrix C. Communication plan D. Project milestones: A
- Which SMART criterion is used to analyze a deliverable outcome? A. Measurable B. Tangible C. Realistic D. Specific: A
- What is the primary distinction between nearshore and offshore outsourc- ing? A. Cost B. Distance C. Technical skill
17 / 81 D. Language: B
19 / 81 D. Planning: B
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- Which phase of the systems development life cycle (SDLC) involves program- mers transforming a product into a new system? A. Testing B. Design C. Development D. Implementation: C
- A project team is reviewing the project scope to ensure it maps with stake- holder expectations. Which gate of the rational unified process (RUP) is the team executing? A. Elaboration B. Inception C. Construction D. Transition: B
- An organization is operating an in-house developed system. Which phase of the waterfall methodology is the organization executing? A. Implementation B. Maintenance C. Analysis D. Development: B
- What should a business analyst use to depict activities of different users? A. Workflow modeling B. Paper prototyping C. Storyboarding D. Simulations: C
