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WORKPLACE READINESS SKILLS
STUDY SET 2023 /
A company has given each of its employees a 3% annual raise. Heather receives a salary of $27,450. What is her annual raise? - correct answer $823. Jamal works as a technician in a manufacturing facility. His job involves working with sheet metal. Due to a budget cost, his company does not supply the personal protective equipment (PPE) needed to do his job. Jamal should - correct answer Refuse to work without the PPE and speak to his supervisor. Which of the following is an example of a mission statement? - correct answer Big Brother/Big Sister strives to make a positive difference in the lives of children and youth. Why is it beneficial for employers to resolve conflicts between employees? - correct answer Better employee relations increase productivity and teamwork. Noah is employed at an international company and needs to conduct a meeting with the managers in other countries. The most cost-effective solution would be to - correct answer Conduct a web-based meeting for all managers. In a spreadsheet program, to re-order the "Quantity" column data from the largest quantity o smallest in a spreadsheet table, you should use the _____ function. - correct answer sort An elderly woman with a cane is shopping at a busy grocery store and requests a motorized cart. Morgan explains to her that there are none available. Ten minutes later, as the elderly woman struggles to shop, a motorized cart becomes available. What should Morgan do in this situation? - correct answer Locate the elderly woman and bring her the motorized cart. Jen is designing a brochure for her bicycle business. Which of the following is the BEST way to present her information? - correct answer Use a balanced combination of words and graphics.
Tom is an employee at a retail store. A customer walked in one morning; Tom walks up to the customer and greets them. What does that represent? - correct answer Self-representation. The purpose of Affirmative Action related to hiring is to increase - correct answer Equal opportunity employment. Diego wants to advance in his job. Which is the BEST option to take to improve his skills? - correct answer Take initiative and seek additional training. John and Michael work at Greenfield's Nursery. They have very different personalities an working styles but both are good employees. They have been assigned a work project to complete together. How can they best handle the situation? - correct answer Look for a ways to use their different strengths to determine a plan for accomplishing the project. Which of the following BEST describes contributing to the success of any team? - correct answer Working collaboratively with others. Which of the following is the BEST use of spreadsheet software? - correct answer Financial data. While working as a restaurant cashier, your friends come in to eat dinner. You should - correct answer Treat them as you would any other customers. What is the first step in career planning? - correct answer Determine personal needs, wants, and lifestyle goals. One of the results of being overly tired on the job is that - correct answer Accidents will increase. Sharon has dropped and broken her cell phone and lost all her data. What should she have done to protect her information? - correct answer Backed up her files. When using a copier at work, it is INAPPROPRIATE to - correct answer Leave sensitive materials unattended.
Mason is a high school teacher and needs to renew his teaching license. The BEST way for Mason to stay current in his field is for him to - correct answer Find out what he needs to do to renew his teaching license. Using recycled paper and emailing, rather than printing copies for all employees, are examples of - correct answer Resource-management skills. Dan works in a new industry undergoing rapid change and for which his education background is not well aligned. What recommendation do you give Dan to make his skills more credible and recognized? - correct answer Take industry-related courses and gain industry certification. While working in a daycare, Jacob realizes that running children often bump into furniture lining the pathways. Jacob should take initiative to solve the problem by - correct answer Rearranging the room so that it is safe and reporting it to his supervisor. The government program that provides income to most people who are retired is called - correct answer Social Security. The MAIN reason to increase recycling programs in most companies is - correct answer To increase savings by reducing waste. You are writing an email to Sally Smith who is a potential customer. What is the BEST way to begin your email to Sally Smith? - correct answer Dear Ms. Smith, Liu is training Margo on customer sales techniques at a local retail store. What is the BEST way to approach a customer to make a sale? - correct answer Greet, smile,and maintain eye contact. Which Federal organization is responsible for enforcing regulations on air and water pollution? - correct answer Environmental Protection Agency. James works at a nearby hospital. He notices that his colleague, Jiang, routinely leaves his computer and monitor on at the end of each workday. How should James handle this situation? - correct answer
Remind Jiang and explain that the company policy requires all employees to turn off all computers and IT equipment. When working in a group with various cultures, the best practice is to - correct answer Respect the views of all cultures in the group. Which of the following is the MOST helpful in the event of a workplace accident in which equipment is damaged? - correct answer Document the event. Employees at a fast food restaurant use racial slang when addressing each other. Most of the employees do not find these terms offensive. However, a current employee, Rob, knows that one of his coworkers is offended. Rob should - correct answer Talk to his supervisor and explain that employees are using offensive language. Once you are employed, employers look at your ____ as the most important employee quality. - correct answer Attendance. One of your friends thinks that your boss is a good-looking person. You have access to personal information including home phone numbers. Your best friend calls you for the boss' personal information. What is the BEST way to handle the situation? - correct answer Tell your friend you will get the information later, and hope the situation resolves itself. A team must develop a plan to keep a business running after its office building suffered heavy damages in a recent fire. Joe has good computer skills, Megan is creative and enjoys drawing, and Jorge has good mathematics and accounting skills. Which of the following would be the best use of each team member's skills. - correct answer Megan does the floor plan, Jorge does the budget, and Joe prepares the presentation. The least expensive and most effective method a company can use to promote a new website is - correct answer Social media. While speaking to a large group of people, an audience member asks you a question. What is the BEST way to show you understand exactly what the person is asking? - correct answer Smile, thank the audience member, and answer the question as soon as possible.
The first thing Barry does when he opens the home improvement store each day is to switch on the lighted "Open" sign. Today, the sign does not come on. How would Barry most efficiently determine if the problem is with the power company or the sign itself? - correct answer Attempt to switch on another device to see if it has power. Being a responsible citizen means, you should - correct answer Make ethical and sound decisions. What are the MOST important benefits of taking a career assessment? - correct answer Learning about careers that match your interest. Where would you look in a technical manual for the definition of a term you do not understand? - correct answer Glossary. When posting on social networking sites, you should be cautious because - correct answer Employers may be monitoring your comments and hold you responsible for what you say. Beverly is at work when the power suddenly goes out in the store. The manager has stepped out for lunch. What should Beverly do in this situation? - correct answer Move to the exit area and calmly announce that all customers gather there. An illustration of ethical work behavior is - correct answer Not texting friends while on company time. Which of the following best describes communication? - correct answer An exchange of thoughts, opinions or information between people. Pete is a refrigeration technician. He gets to work in the morning and listens to the following voice message which was forwarded by his immediate supervisor: "Your technician came to my house to repair my refrigerator yesterday. I am still experiencing problems. Please contact me to schedule another visit right away". Pete should? - correct answer Send another employee to complete the job right away. Sam's supervisor was sick and did not come to work. Sam should - correct answer Take the initiative to fulfill her job responsibilities.
When called away from a workstation, you should secure your computer by - correct answer Logging off. Heather has found a website to use for research on trends affecting the Emerald Auto Company. All of the following confirm that her source is credible EXCEPT: - correct answer A major automotive dealer funds the website. Megan wants to announce the hiring of a new employee within the organization. What is the most appropriate way to share this information? - correct answer Internal email. Which of the following is the MOST credible Internet source for research. - correct answer An online professional journal. You learn one of your coworkers is a substance abuser. What should you do? - correct answer Report it to your supervisor. Fonda receives an email from a client accusing her of not doing her job. What should Fonda do? - correct answer Make sure she is calm and call the client to discuss the situation in a professional manner. While in the workplace, you meet a person with a disability. You should - correct answer Treat the person the same as you would others. What is the result of a large supply but a low demand for a particular product? - correct answer A surplus. When saving a document for the first time, you should: - correct answer Click "save as", choose a folder location, and name the document. George works in a law firm that has a very conservative corporate culture. The BEST workplace attire for George would be - correct answer A dark suit, collared shirt, tie, and dress shoes. Jack went to Nike's website and downloaded graphics to use in his report on professional sports but did not cite his source. What laws did Jake violate? - correct answer Copyright.
What three items does a computer need in order to save a file? - correct answer File name, type of file, location to save the file. A group of occupations that require similar skills is called a _____. - correct answer Career cluster. What is lifelong learning? - correct answer The continuous development of an individual throughout his/her lifetime.
