Workplace Skills and Etiquette, Exams of Nursing

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Workplace Readiness Skills CTE

Practice Test

Bring_______ pencil time school - correct answer ✔✔your A company has given each of its employees a 3 percent annual raise. Heather receives a salary of $27,450. What is her annual raise? - correct answer ✔✔823. Jamal works as a technician in a manufacturing facility. His job involves working with sheet metal. Due to a budget cost, his company does not supply the personal protective equipment (PPE) needed to do his job. Jamal should - correct answer ✔✔Refuse to work without the PPE and speak to his supervisor Which of the following is an example of a mission statement? - correct answer ✔✔Big Brothers/Big Sisters strives to make a positive difference in the lives of children and youth. Why is it beneficial for employers to resolve conflicts between employees? - correct answer ✔✔Better employee relations increase productivity and teamwork Noah is employed at an international company and needs to conduct a meeting with the managers in other countries. The most cost effective solution would be able to - correct answer ✔✔Conduct a web based meeting for all managers In a spreadsheet program, to re-order the "quantity" column data from the largest quantity to smallest in a spreadsheet table, you should use the ______function - correct answer ✔✔Sort An elderly woman with a cane is shopping at a busy grocery store and requests a motorized cart. Morgan explains to her that there are none available. Ten minutes later, as the elderly woman struggle to shop, a motorized cart becomes available. What should Morgan do in this situation? - correct answer ✔✔Locate the elderly woman and bring her the motorized cart Jen is designing a brochure for her bicycle business. Which of the following is the best way to present her information? - correct answer ✔✔Use a balanced combination of words and graphics

Tom is an employee at a retail store. A customer walked in one morning, Tom walks up to the customer and greets them. What does that represent? - correct answer ✔✔Self representation The purpose of affirmative action related to hiring is to increase - correct answer ✔✔Equal opportunity employment Diego wants to advance in his job. Which is the best option to take to improve his skills? - correct answer ✔✔Take initiative and seek additional training. Identify the positive employee trait in the attached job advertisement. - correct answer ✔✔Strong communication skills and attention to detail John and Michael work at Greenfield's nursery. They have very different personalities and working styles but both are good employees. They have been assigned a work project to complete together. How can they best handle the situation? - correct answer ✔✔Look for ways to use their different strengths to determine a plan for accomplishing the project Which of the following best describes contributing to the success of any team? - correct answer ✔✔Working collaboratively with others Which of the following is the best use of spreadsheet software? - correct answer ✔✔Financial data Well working as a restaurant cashier, your friends come in to eat dinner you should: - correct answer ✔✔Treat them as you would any other customer What is the first step and career planning? - correct answer ✔✔Determine personal needs, wants and lifestyle goals. One of the results of being overly tired on the job is that - correct answer ✔✔Accidents will increase Sharon has dropped and broken her cell phone and lost all her data. What should she have done to protect your information? - correct answer ✔✔Backed up her files

When using a copier at work, it is inappropriate to - correct answer ✔✔Leave sensitive materials unattended At Fallstaff's auto and truck repair, work is assigned to technicians on the order it needed to be finished. Kristine knows that the next job in line is the one that she does not like to do. What should Kristine do? - correct answer ✔✔Finish her current task and accept the new one even if she does not like doing it Zhong and Emma share the office space in the diagram below. Zhong frequently meets with client to have to pass through Emma's office, but Emma never meets with customers. Emma finds Zhong's customers meetings very distracting. Which should the two women do? - correct answer ✔✔They should switch office Debbie is a cashier at a bookstore. A customer that purchased items earlier that day returned the book she bought and remarked, "I didn't get my change. "What is the best approach for Debbie to resolve the situation? - correct answer ✔✔Recount the cash drawer Alley works in a floral shop. She notices her supervisor in the back making floral arrangements. The shop is not busy and will be closing in an hour. What should she do? - correct answer ✔✔Clean up and perform closing duties so they can leave work on time When sending an email to a large group, using the "bcc" (blond carbon copy) feature that hides other recipients is the best way to follow proper email etiquette because: - correct answer ✔✔It respects the privacy of all recipients Chuck works at a local nursery. He needs to fertilize 135 shrubs in the greenhouse. Each shrub requires 1/2pound of fertilizer. If fertilizer comes in 10 pound bags, how many bags of fertilizer does Chuck need?

• correct answer ✔✔ 7 Which of the following correctly identifies an effective problem-solving plan? - correct answer ✔✔Define the problem, collect facts and opinions, consider all solutions, select a solution, implement solution Efficient time management requires doing - correct answer ✔✔Most important task first

An employee demonstrates ______ skills when she understands the difference between slang or language spoken with friends and language more appropriate for her workplace - correct answer ✔✔Self representation Hector works for renewable energy company but was recently fired. He did his job better than any of the other workers in his department, but he often refuse to help others with their work. Hector did his work well but never did anything extra. He called in sick many times and missed work twice without calling to inform his boss. He also did not like being told how to do things and got angry when criticized by the boss. Hector was probably fired because - correct answer ✔✔He did not approach his job with a positive attitude Mason is a high school teacher and needs to renew his teaching license. The best way for Mason to stay current in this field is for him to - correct answer ✔✔Find out what he needs to do to renew his license Using recycled paper and emailing, rather than printing copies for all employees, examples of: - correct answer ✔✔Resource management skills Dan works in a new industry undergoing rapid change and for which is education background is not well aligned. What recommendations do you get there to make a skills more credible and recognized? - correct answer ✔✔Take industry related courses and gain industry certification While working in a daycare, Jacob realizes that running children often bump into furniture lining the pathways. Jacob should take initiative to solve the problem by - correct answer ✔✔Rearrange the room so that it is safe and reporting it to his supervisor The government program that provides income to most people who are retired is called - correct answer ✔✔Social security Peg, an engineer at a factory that makes bolts, just received a phone call from a long time customer specifying that his most recent order contained bolts that broke easily. Using the information below, what is a good indicator of a possible problem? - correct answer ✔✔The factory recently switched steel suppliers The main reason to increase recycling programs in most companies is - correct answer ✔✔To increase savings by reducing waste

You are writing an email to Sally Smith who is a potential customer. What is the best way to begin your email to Sally Smith? - correct answer ✔✔Dear Ms. Smith, The bubble map shown below represents teamwork because: - correct answer ✔✔It shows how group members work together to find a solution to a problem Liu is training Margo on customer sales techniques at a local retail store. What is the best way to approach a customer to make a sale? - correct answer ✔✔Greet, smile and maintain eye contact Which federal organization is responsible for enforcing regulations on air and water pollution? - correct answer ✔✔Environmental protection agency James works at a nearby hospital. He notices that his colleague, Jiang, routinely leaves his computer and monitor on at the end of each workday. How should James handle the situation? - correct answer ✔✔Remind Jiang and explain that the company policy requires all employees to turn off all computers and its equipment When working in a group with various cultures, the best practice is to: - correct answer ✔✔Respect the views of all cultures in the group Which of the following is the most helpful in the event of a workplace accident in which equipment is damaged? - correct answer ✔✔Document the event Employees at a fast food restaurant use racial slang when addressing each other. Most of the employees do not find these term offensive. However, a current employee, Rob, knows that one of his coworkers is offended. Rob should - correct answer ✔✔Talk to a supervisor and explain that employees are using offensive language Once you're employed, employers look at your _________ as the most important employee quality - correct answer ✔✔Attendance One of your friends thinks that your boss is a good looking person. You have access to personal information including home phone numbers. Your best friend calls you for the bosses personal

information. What is the best way to handle the situation? - correct answer ✔✔Explain to your friend that you are not permitted to release personal information to anyone A team must develop a plan to keep a business running after its office building suffered heavy damages in a recent fire. Joe has good computer skills, Megan is creative and enjoys drawing, and Jorge has good mathematics and accounting skills. Which of the following would be the best use of each team member skills? - correct answer ✔✔Megan does the floor plan, Jorge does the budget, and Joe prepares the presentation The least expensive and most effective method a company can use to promote a new website is - correct answer ✔✔Social media While speaking to a large group of people, an audience member asked you a question. What is the best way to show you understand exactly what the person is asking? - correct answer ✔✔Smile, I think the audience member, and answer the question as soon as possible In order to protect against voltage peaks, what does a desktop computer need to be connected to? - correct answer ✔✔Surge protector E & E Inc. used the slogan "We guarantee prompt customer service." The business had recently doubled its number of customers. The staff of the customer service department is constantly busy, and they cannot keep up with customer demand. The problem is that - correct answer ✔✔The customer service department is understaffed Alice is preparing for a job interview. Her teacher, Mrs. Caty, offers to help her prepare. What is the Best way that Ms. Cart can help Alice? - correct answer ✔✔Help Alice practice a mock interview Maria and Ken were assigned to complete the window display for their store but could not recall the exact color combination and theme. Maria and Ken should - correct answer ✔✔Ask for clarification from their supervisor Jon is a manger at a movie theater. He recently notices a frequent odor around Jim and suspects he does not shower regularly. As a manager, Jon should - correct answer ✔✔Discuss the issue with Jim privately

One of the leading reasons why it is important for employees to continue their education throughout their career is to be prepared for - correct answer ✔✔Changes in the workplace I wonder if ______ planning to go shopping with us - correct answer ✔✔They're Once you have made a connection with a customer, you should next - correct answer ✔✔Identify the customer's needs Which of the following are you most likely to hear asked by the interviewer in a job interview? - correct answer ✔✔What do you hope to be doing in five years? Based on the office memo below, what is the deadline for having all of your items packed and invoiced? - correct answer ✔✔4:00p.m The first thing Barry does when he opens the home improvement store each day is to switch on the lighted "open" sign, Today, the sign does not come on. How would Barry most efficiently determine if the problem is with the power company or the sign itself? - correct answer ✔✔Attempt to switch on another device to see if it has power Being a responsible citizen means, you should - correct answer ✔✔Make ethical and sounds decisions What are the most important benefits of taking a career assessment? - correct answer ✔✔Learning about careers that match your interest Where would you look in a technical manual for the definition of a term you do not understand? - correct answer ✔✔Glossary When posting on social media networking sites, you should be cautious because - correct answer ✔✔Employers may be monitoring your comments and hold you responsible for what you say Beverly is at work when the power suddenly goes out in the store. The manager has stepped out for lunch. What should Beverly do in this situation? - correct answer ✔✔Move to do the exit area and calmly announce that all customers gather here

An illustration of ethical work behavior is - correct answer ✔✔Not texting friends while on company time Edgar is being trained at a local shoe department store in a nearby mall. His boss asked him to determine the mean of salaries within the shoe department based on a chart Edgar is given. The annual salaries are $60,000, $13,000, $25,000, and $40,000. Using the chart below, what is the mean? - correct answer ✔✔$34,500 per year Which of the following best describes communication? - correct answer ✔✔An exchange of thoughts, opinions, or information between people Pete is a refrigeration technician. He gets to work in the morning and listens to the following voice message, forwarded by his immediate supervisor: "Your technician came to my home to repair my refrigerator yesterday. I am still experiencing problems. Please contact me to schedule another visit right away." Pete should - correct answer ✔✔Send another employee to complete the job the right way Sam's supervisor was sick and did not come to work. Sam should - correct answer ✔✔Take take the initiative to fulfill her job responsibilities When called away from a workstation, you should secure your computer by - correct answer ✔✔Logging off Heather has found a website to use for research on trends affecting the Emerald Auto Company. All of the following confirm that her source is credible except: - correct answer ✔✔A major automotive dealer funds the website The chart below represents the number of sales that each worker has achieved. Torn, the supervisor, will award bonuses based on performance. Tom's best friend, Sergei, is going through hard times financially. Who should receive the bonus? - correct answer ✔✔Paloma Meagan wants to announce the hiring of a new employee within the organization. What is the most appropriate way to share this information? - correct answer ✔✔Internal email

Which of the following is the most credible internet source for research? - correct answer ✔✔An online professional journal You learn one of your coworkers is a substance abuser. What should you do? - correct answer ✔✔Report it to your supervisor Fonda received an email from a client accusing her of not doing her job. What should Fonda do? - correct answer ✔✔Make sure she is calm and call the client to discuss the situation in a professional manner While in the workplace, you meet a person with a disability. You should - correct answer ✔✔Treat the person the same as you would others What is the result of a large supply but a low demand for a particular product? - correct answer ✔✔A surplus When saving a document for the first time, you should: - correct answer ✔✔Click "save as," choose a field location, and name the document George works in a law firm that has a very conservative corporate culture. The best workplace attire for George would be - correct answer ✔✔A dark suit, collared shirt, tie, and dress shoes Jack went to Nike's website and downloaded graphics to use in his report on professional sports but did not cute his source. What laws did Jack violate? - correct answer ✔✔Copyright You are having a disagreement with a coworker. If you are an associate, based on the chain of command chart below, who should you go to? - correct answer ✔✔Supervisor Mary Lou's gross amount on her paycheck for the week was $187.20. The current tax rests of 33% was withhold from her check. What is Mary Lou's net pay? - correct answer ✔✔$125. How should you plan to complete an assigned task if you are worried about meeting the deadline/ due date? - correct answer ✔✔Set a realistic, short term goal

A customer requests shipping if a specific product unavailable at their local store firm another store. Taylor, the sales associate, does not know if their service is available. She should - correct answer ✔✔Determine the answer by asking her supervisor Roberto is analyzing the expenses for his masonry company. Approximate the percentage of expenditures on bricks using thing pie chart below? - correct answer ✔✔33% Which of these is an essential teamwork skill? - correct answer ✔✔Knowing when to seek help from others In the graphic below, which personal skill best fits into the sanders area of the diagram? - correct answer ✔✔Teamwork Charming company had an internet policy that states that employees may not use social media for personal use during regular business hours. Which of the following is a violation of this policy? - correct answer ✔✔Posting to your timeline on Facebook If asked to describe your strengths and weaknesses during an interview, how could you best describe your weaknesses? - correct answer ✔✔Be honest and explain your weaknesses Why must employee report all safety incidents in a timely manner even if an injury appears to be insignificant? - correct answer ✔✔Proper documentation ensures proper employee treatment When handling customers complaints, the first thing to do - correct answer ✔✔Actively listen to the customers concern Companies can benefit many ways from allowing employees to telecommute. Which item below is a common disadvantage of such a practice? - correct answer ✔✔Increases security and confidentiality issues In a classified job advertisement, the term "an equal opportunity employer" refers to: - correct answer ✔✔Anti-discrimination practices

What three items does a computer need in order to save a file? - correct answer ✔✔File name, type of file, location to save the file A group of occupations that require similar skills is called a ________. - correct answer ✔✔Career cluster What is a lifelong learning? - correct answer ✔✔The continuous development of an individual throughout his/her lifetime