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Asignatura: desenvolupament professional II, Profesor: ferran ferran, Carrera: Administració i Direcció d'Empreses, Universidad: UPC
Tipo: Apuntes
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Many projects have been monumental failure but companies can’t kill those projects at the moment. The author explains the reason with the collective belief of managers who believe of their project’s ultimate success. The consequence of it is that managers become blind and they take bad decisions for the company. It is showed that having non- enthusiastic people in the team is good for the company because it is who is in charge of define a review process in order to not waste money on a project that is a failure. FAITH THAT WOULDN’T BE SHATTERED Varilux, a company that invented progressive lens. The company had a new product: the progressive lens. Essilor’s research manager immediately takes a personal interest in the idea and approved the project immediately. In 2 days it was done. The research got the approval to proceed with additional research. Early on, some questions raised about the potential cost of this new lens and its durability. No marketing studies were done and the problems started to appear. The problems needed to be fixed up and the prices started to raise. The Seductive Appeal of Collective Belief The example above is a not a case of bureaucratic inertia. The procedures and controls were too lax rather than too unresponsive or inflexible. The Emergence of Belief The original true believer is a project champion, who holds and unyielding conviction that a project will succeed. This belief then spread to others very quickly. a The Persistence of Belief Once a collective belief takes hold, it tends to perpetuate itself. When collective belief spreads it is identified the ones that question the viability of the project. These people are considered people without experience or competence, so the group who believe in the project feels invulnerable and unanimous. The Consequences of Belief The worst consequence of having a collective belief is that the can’t see the problems as a sign of failure. Their blindness persists in part because collective belief undermines normal organizational procedures and safeguards. The enthusiasm generated by faith in a project can lead to an unrealistically tight development timetable. AVOIDING THE DANGERS OF BLIND FAITH Companies should implement two types of safeguard in order to avoid having a collective belief. Another one requires a manager involved in a project to play an important, new role. Beware of cheerleading squads
Working with people that you have worked with before sometimes can result it is important to include some manager skeptics and avoiding a project team self-selected where everyone is enthusiastic for the project. Moreover, over the course of the initiative, some decision makers should be replaced with others. Establish an early warning system From the beginning a company needs to make sure that its criteria and control procedures for evaluating the viability of the project at each stage. Recognize the role of the exit champion If the problem with unbridled enthusiasm starts as an unintended consequence of the legitimate work of a project champion, then what may be needed is a countervailing force an exit champion. These people are more than devil’s advocates. Instead of simply raising questions about a project, they seek objective evidence showing that problems in fact exist. IT COULDN’T HAPPEN HERE Never fall into the belief that this can’t happen here because it could happen. Indeed, the challenge for managers in the “can-do” culture of business is to distinguish between be- lief as a key driver of success and belief as something that can blind managers to a project’s ultimate failure.