Situation 1
B: this is the Hotel Due Torri in Verona. What can I help you?
A: yes. I want to book a single room for 4 and 5 April.
B: may I have your name please?
A: RunQiu Mao
B: ok. Mr. Mao, a single room for 4 and 5 April, right?
A: Yes.
B: we have your reservation now; we are looking forward to see you at 4 April Mr. Mao. Thank
you.
A: thank you, bye
B: bye.
Situation 2
B: This is the Hotel Due Torri in Verona, what can I help you?
A: Yes, my name is RunQiu Mao; I have booked a single room for 4 and 5 April.
B: oh yes, Mr. Mao, I remember.
A: I´d like to book 2 single room more for my colleagues, for the 4 and 5 April.
B: Let me see. Oh I am so sorry Mr. Mao; we just have one room available on that date because
one guest have cancelled his room this morning. But you can try the hotel Europa.
A: What a pity. I will connect with the hotel Europa. Thank you for your help. Goodbye.
B: Goodbye.
Situation 3
A: Good morning, can I help you.
B: yes, I have a reservation.
A: Please tell me you name.
B: RunQiu Mao.
A: ok, wait a minute please, Mr. Mao.
…
A: Mr. Mao, a single room for two night right?
