Learning activity 3
Evidence: There seems to be a problem with…
Circle and correct the ten mistakes in the conversation keeping in mind direct
questions structure. There is an example in blue.
Agent:
Good afternoon. This is Johana in Digital LPQ complaints line. Thank you
very much for your call. How I can help you? How can I help you?
Costumer:
There seems to be a problem with my printer.
Agent:
I'm sorry to hear that. What was exactly the problem?
Costumer:
My printer is on but it does not print.
Agent:
What does your printer reference?
Costumer:
It is a TRX-3001.
Agent:
Is the Wi-Fi printers’ series?
Costumer:
Yes, it is.
Agent:
Have you checked your internet connection?
Costumer:
Yes, there is no problem about it.
Agent:
Ink levels are in minimum printing level? – ( are Ink levels in …)
Costumer:
No, they are almost full.
Agent:
What kind of printing quality you are using? – ( … quality are you using?)
Costumer:
Draft.
Agent:
What kind of error message shows your printer? – (… of error message
does your printer show?)
Costumer:
Low ink levels.
Agent:
Your printer has four cartridges. When you replaced them for last time? –
(When did you replace them …)
Costumer:
A month ago.
Agent:
How many pages you have printed so far? (How many pages have you
printed …)It can be an approximate number.
Costumer:
Almost 200.
Agent:
What kind of printing colors you used? (What kind of printing colors did you
use?) It means, most of your printings are in the same color and quality.
Costumer:
Yes, grey scale and draft.
Agent:
When was the last time you used your printer?
Costumer:
A week ago.
Agent:
It could be the problem. Can clean you (Can you clean ..) automatically the
cartridges?
Costumer:
Yes. I know how to do it.
Agent:
Please proceed to clean them and then select the printing option. It will
take two minutes.
Costumer:
OK. Done!
