“WRITING A REPORT”
•INTRODUCTION
The purpose of this report is to analyse the complaints made about the hotel, and a
result of that, to suggest the improvements and reforms we should take to grow
better the situation.
•RESERVATIONS
Some complaints that have been received in this area are on the absence in certain
hours of personal at the reception staff. This entails waiting time by the customer,
and this dislike them.
Another complaint from foreign customers is that the receptionist lack of education
about other languages.
Suggested action
I recommend resolving the first complaints hiring two receptionists at least, which
would have complementary hours to rest without leaving the reception empty.
Also, the problem of receptionists who do not know other languages, this could be
solved by hiring people with more linguistic studies, or offering courses to improve
the languages skills.
•ROOMS
Rooms have been criticized because of its lacking cleaning. In the complaints the
guest said that there was dust in the corners, and the bathroom smelled pipes
generating discomfort in toilets.
Suggested action
I suggest improving the cleaning using a powerful vacuum cleaner, and inspect that
the task has been made correctly. I also recommend solving the problem about the
bathroom smells pipes, cleaning pipes around the hotel and also put an air freshener
in each bathroom.
•CONCLUSION
