Replies, English course;, Dispense di Traduzione

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38 Replies and quotations Confirming that you can help; Selling' your product suggesting alternatives; referring the customer elsewhere; catalogues, price-lists, prospectuses, samples; demonstrations, representatives, showroom visits; quotations; prices; transport and insurance cosìs; discounts; methods of payment; quoting delivery; fixed terms and negotiable terms; giving an estimate. 4.1 Replying to letters of enquiry 4.1.1 Opening Mention your prospective customers name. If the customer signs the letter Mr B. Green, then begin Dear Mr Green, not Dear Sir, which indicates that you have not bothered to remember the enquirer’'s name. Thank the writer for his/her enquiry. Mention the date of his/her letter and quote any other references that appear. Thank you for your enquiry of June 6th 1984 în which you asked about... would like to thank you for your. enquiry of May 10 and am pleased to tell you that we would be able to supply you with the... We were pleased to hear from your letter of 10 December that you were impressed with our selection of... Thank you for your letter, NI 1691, which we received this morning. 4.1.2 Confirming that you can help Let the writer know as soon as possible if you have the produci or can provide the service he/she is enquiring about. it is irritating to read a long letter oniy to find that the firm cannot help. We have a wide selection of sweaters that will appeal to all ages, and in particular the teenage market which you specified.