English for Receptionist (British English) - B1 High
PART 1 - 20 Essential Receptionist Phrases (British English)
•1. Good morning, welcome to our hotel. How may I help you?
•2. Do you have a reservation?
•3. Could I take your name, please?
•4. May I see your passport or ID, please?
•5. Your room is ready. Here is your key card.
•6. Breakfast is served from 7 to 10 a.m. in the restaurant.
•7. The lift is just around the corner on your left.
•8. Would you like help with your luggage?
•9. Could you please fill in this form?
•10. Your room is on the third floor.
•11. I’m afraid your room is not quite ready yet.
•12. There seems to be a small issue with your booking.
•13. Let me check that for you.
•14. I’ll call housekeeping straight away.
•15. If you need anything, please dial zero from your room.
•16. Check-out time is at 11 a.m.
•17. Would you like a taxi to the airport?
•18. I’m terribly sorry for the inconvenience.
•19. I completely understand your concern.
•20. Thank you for staying with us. We hope to see you again.
PART 2 - Study Plan (Maximum 3 Hours TOTAL per Week)
OBJECTIVE:
Improve listening speed, pronunciation, automatic vocabulary recall and confidence.
TOTAL WEEKLY TIME: 3 HOURS MAXIMUM
Suggested structure: 2 or 3 short sessions.
OPTION A - 2 DAYS PER WEEK (1h30 + 1h30)
DAY 1 (1h30) – Listening + Vocabulary
• 20 min: Listen to British English (BBC Learning English or hotel dialogues).
• 20 min: Write 10 new useful words/expressions.
• 20 min: Repeat sentences aloud (focus on clarity).
• 20 min: Shadowing (listen and repeat immediately).
• 10 min: Record yourself and compare.
DAY 2 (1h30) – Speaking + Simulation
• 20 min: Review vocabulary.
• 30 min: Practise 10 receptionist phrases until automatic.
• 20 min: Listen at 1.25x speed (train your brain for fast speakers).
• 20 min: Role-play situations (check-in, complaints, taxi request).
