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2026 Smartserve Certification Fall
It is important to let your co-workers and manager know if you have given a customer which rating? - ✔✔ ANSW ✔✔ ..Yellow or Red If the same number of standard drinks is consumed, which guest will most likely have the lowest BAC? - ✔✔ ANSW ✔✔ ..A young, physically fit male. Which of the following customers will likely have the lowest BAC after consuming the same number of Standard Drinks in the same amount of time? - ✔✔ ANSW ✔✔ ..A young, lean man.
Maria is slurring her speech, and having difficulty with coordination and balance. Is she intoxicated? - ✔✔ANSW✔✔..Maybe, but Maria may have a medical condition that mimics these signs. If a customer is served to the point of intoxication, when does the server's responsibility end? - ✔✔ANSW✔✔..When the customer sobers up. Select all that apply. What are effective ways to monitor a customer's alcohol consumption? - ✔✔ANSW✔✔..►Use different glasses for alcoholic and non-alcoholic drinks. ►Check the customer's bill, if they're running a tab. ►Keep track of the number of drinks that your customer consumes. Select all that apply. Which of the following indicates that an I.D. may have been tampered with? - ✔✔ANSW✔✔..►The I.D. has folds or bends. ►Changed numbers on date of birth. ►Air bubbles in the lamination. ►Thicker lamination on the photo area. The Traffic Light System is a helpful way to: - ✔✔ANSW✔✔..Decide whether to
Ajay is playing trivia with a couple of friends. In three hours, he has had four drinks. On his way to the washroom he stops to engage in a loud conversation with some strangers. Which general sign of intoxication is he exhibiting? - ✔✔ANSW✔✔..Loss of self-control and inhibitions. Under what circumstance could you serve customers who look underage, but have no I.D.? - ✔✔ANSW✔✔..You can never serve customers who look underage and have no I.D. As a responsible server, why is it important to understand the meaning of a "Standard Drink"? - ✔✔ANSW✔✔..To determine how much alcohol a customer has consumed. Employees working for a licensed establishment may be found civilly liable for intoxicated customers who injure themselves or others. Which of the following is also true about Civil Liability? - ✔✔ANSW✔✔..It involves a court finding of negligence or lack of Duty of Care. It is a violation of the Liquor Licence and Control Act, 2019 (LLCA) to serve alcohol to which of the following people? - ✔✔ANSW✔✔..A customer who has arrived with an underage friend. BAC stands for: - ✔✔ANSW✔✔..Blood Alcohol Concentration Select all that apply.
For which of the following situations should you write up an incident report? - ✔✔ANSW✔✔..►A fight broke out. ►A customer slipped and injured themselves. ►Transportation was arranged for an intoxicated customer. Kathy weighs 150 lbs. and has consumed three Standard Drinks in two hours. Her approximate BAC would be: - ✔✔ANSW✔✔..0. What is the legal drinking age in Ontario? - ✔✔ANSW✔✔..19 years old Which of the following is not acceptable when verifying a customer's I.D.? - ✔✔ANSW✔✔..Taking the wallet from the customer and removing their I.D. to examine it. Alcohol slows down the central nervous system and impacts how a person thinks, acts, and moves. This means alcohol is a: - ✔✔ANSW✔✔..Depressant A group of friends have been drinking at a table for three hours. One of the customers orders a round of whisky shots for the table. What should you do?
✔✔ANSW✔✔..Assess each customer using the Traffic Light System, and then politely ask each person if they would like to have the drink.
After stop-service time, all alcohol must be cleared from tables within:
✔✔ANSW✔✔.. minutes Select all that apply. Which foods are better at slowing down the rate of alcohol absorption into the bloodstream? - ✔✔ANSW✔✔..►Foods high in fat. ►Foods high in protein. Select all that apply. Which of the following is true about Sandy's Law? - ✔✔ANSW✔✔..►You cannot serve alcohol to anyone unless the Sandy's Law poster is displayed. ►All licensed establishments and retail stores must display a sign warning about the dangers of Fetal Alcohol Spectrum Disorder (FASD). When should you start assessing customers using the Traffic Light System?
✔✔ANSW✔✔..When they enter the establishment. Select all that apply. What strategies can you use to prevent over-service? - ✔✔ANSW✔✔..►Serve one drink at a time. ►Wait for the customer to reorder. ►Pass the table less frequently. ►Offer food, water, and non-alcoholic drinks.
