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Smartserve Certification Questions
You must be this old to sell alcohol - 18 Establishments that serve alcohol are required to also serve this - Food, non-alcoholic beverages This act determines who can sell, buy alcohol - Liquor License Act The Liquor License Act is issued by this group - Alcohol and Gaming Commission of Ontario This is a policy that means unfinished commercially made wine can be removed from premises by patron - Take Home the Rest (THTR) Establishment must do this to THTR wine - Reseal partial bottle with cork flush with top THTR applies to only which type of alcohol - Wine This policy allows patrons to bring wine with them to restaurants - Bring Your Own Wine (BYOW) Restaurants can only sell alcohol bought from this - Canadian Government store Alcohol can only be sold and consumed here - Licensed areas Establishments cannot have a law requiring patrons to do this - Buy a minimum amount of drinks to enter Servers cannot do this to slow down someone getting drunk - Water down drinks This is the only type of container shooters are able to be served in - Round-bottomed, self- supporting glasses. No vials or test tubes. Establishments must post signs warning about this - Fetal Alcohol Spectrum Disorder
The law that dictates posting signs about FASD is referred to as this - Sandy's law Hours of operation for restaurants serving alcohol are - 11am-2am Hours of operation for restaurants serving alcohol on New Year's Eve are - 11am-3am Patrons have this long to finish drinks and leave after required final call - 45 minutes The AGCO does these 4 things - Regulates sale/service, reviews applications, issues endorsements, and inspects facilities Anywhere that isn't licensed, private, or a residence requires this to sell/serve alcohol - Special Occasion Permit These are the maximum fines/penalties - $100,000 plus 1 year ($250,000 for corp.) $200,000 plus 1 year for selling to minors ($500,000 for corp.) Servers have these 2 main responsibilities - Don't serve someone who shouldn't buy, Don't serve anyone intoxicated Servers/establishments have these rights - Deny entry, eject guests, refuse to serve Establishments cannot deny entry to - AGCO inspectors, law enforcements, firefighters, government inspectors These people are not permitted into establishments - Under 19 if not allowed, someone who has been barred, someone already asked to leave that day, someone selling drugs or doing illegal things A standard drink of beer is this much - a 12oz 5% glass A standard drink of wine is this much - a 5oz 12% glass A standard drink of liquor is this much - 1.5oz 40% alcohol
This is the 1 verification step on the back of the new-style ID - Magnetic strip These are things to consider when assessing guest - Have they been drinking? What is their mood? Are they on drugs? These are things to consider when listening and observing guests - Tone of voice, volume, slurring These are things to consider when assessing guest body language - Slower, uncoordinated These are some questions to ask when assessing guests' conditions - Are they driving? Is there a designated driver? How are they what is their mood? After initial assessment of guest this must be done throughout visit - Keep communicating - continue to talk and assess often These are some methods to keep track of how much guests have had to drink - Use their tab, keep a separate tab for individual drink orderers, use separate glass for non-alcoholic drinks Use this system to categorize guests for easy triage - Traffic light system Alcohol can take this long to hit the brain so guests must be evaluated often - 30 minutes Establishments need to have this code that they abide by for alcohol serving - Responsible Alcohol House Policy A responsible alcohol house policy must do these 2 things - Give clear and consistent guidelines to carry out philosophy, include a goal statement List some ways to slow service to a customer - Avoidance, prioritize other tables, offer water, distract with conversations, give bar snacks List some ways to stop service - Do it in private, calm body language, non-judgemental, show concern, be firm, know the steps, alert back-up, practice
List the steps to prevent guest from driving away when drunk - Convince them not to, ask a sober companion to drive, ask for their car keys, call a cab If a guest refuses to avoid driving you must do this - Call police List the information you must get if a drunk drives away - Make/model of car, license plate #, Direction List some steps to take if it starts to get rowdy - Stop before it starts, talk to manager, move other guests away, call police Grocery stores can sell alcohol during these hours - M-Sat 9am-11pm Sunday 11am-6pm Manufacturer's onsite stores can sell alcohol during these hours - 9am-11pm List some ways grocery stores can segregate alcohol if they are open past alcohol hours - Locking cabinets, create partition, lock P.O.S. Sampling can be done outside alcohol selling hours, true or false? - False In a manufacturer's store sampling can be done anywhere, true or false? - True Sampling can be done without smartserve certification, true or false? - False Sampling in stores must be done here - Designated areas only, near alcohol section
