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An overview of soft skills and emotional intelligence (eq) in the context of allied health careers. It explores the importance of communication, interpersonal skills, and cultural competency in healthcare settings. The document also outlines key eq practices, including self-awareness, self-regulation, motivation, and empathy, and their relevance to patient care. It emphasizes the significance of professional ethics and the five a's of professionalism in maintaining a positive and ethical healthcare environment.
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Soft Skills - ✔✔Interpersonal or social skills across the health care professions; "professional skills". Communication Process - ✔✔1. A person creates and idea or desire to provide information
EQ Practice: Self-regulation - ✔✔How people manage the feelings that come up during self-awareness, giving them a clear understanding of your values and gives a sense of calm. Help patients that are in stressful and difficult situations to stay calm and focused EQ Practice: Motivation - ✔✔Inspiration to persist through challenges and the desire to progress EQ Practice: Empathy - ✔✔Ability to understand the emotions of other individuals and groups, noting any concerns that a patient might and provide them with comfort and clarity Social Skills - ✔✔Using the overall EQ skills of self-awareness, self-regulation, motivation and empathy in ways that benefit the healthcare team and patients Cultural Awareness and Competency - ✔✔Learning and understanding another's culture help in approaching patients and giving respect Cultural Competence - ✔✔the ability to interact effectively with people of different cultures Ethics - ✔✔Principles and values that a person or organization holds that guide them to correct responses in a situation. Personal Ethics - ✔✔the principles that guide the decisions you make in your life Professional Ethics - ✔✔Written rules of conduct that are adopted by and binding upon members of a professional group. The Five A's of Professionalism - ✔✔Appear neatly groomed and dressed Appreciate timeliness Accept responsibility, accountability and personal ethics