Apple Store QuickTime Pro Access Key(s) Refund Form
NO REFUNDS ACCEPTED AFTER 10 DAYS
This form is your Letter of Destruction (LOD). This LOD, when completed, certifies that you have followed the instructions below
and removed the QuickTime Pro access key(s) for which you are seeking a refund and destroyed any backup copies of QuickTime that
have been enabled by such access key(s), and that neither you nor any individual or organization will use, copy or distribute any
QuickTime Pro access key that was purchased from Apple Computer, Inc.
Please complete this LOD and return it to Apple Computer, Inc., within 10 days of the date of purchase. We cannot accept refund
requests after 10 days.
Please print the LOD, fill it out, and fax or mail it to:
Apple Computer, Inc.
2420 Ridgepoint Drive
Mail Stop: 198-BTO
Austin, TX 78754
Apple Store Sales Support:
1-800-676-2775
Fax: 512-674-2226
We must receive the faxed or mailed copy within the 10-day period for your order to be voided and your purchase price refunded.
Please allow 2-3 weeks for processing.
——NOTE: This form must be completed and signed for this document to be honored——
Letter of Intellectual Property Destruction (LOD)
This AGREEMENT (the “Agreement”) is made and entered into by and between Apple Computer, Inc., a California Corporation, and
the Customer. The Customer agrees to take the necessary measures to delete and destroy the intellectual property described hereinaf-
ter. Apple Computer shall refund the purchase price of the product to the Customer and report the product as “destroyed” to the
software publisher once this letter has been executed by the Customer and received by Apple Computer, Inc.
Please note that you can receive a refund for your QuickTime Pro access key(s) only. Any promotional CDs that may have been part of
your order were sent to you for the costs of shipping and handling and are not eligible for a refund. Also, if you purchased multiple
QuickTime Pro access keys on a single order, you must delete and stop using all access keys as instructed by this document. We
cannot provide a refund to you for less than all the keys you purchased on a single order. Please do the following:
1. Remove the QuickTime Pro Access Key(s) original copy(ies) by following the steps appropriate for your computer system:
Macintosh
1. Open your System folder.
2. Open your Preferences folder.
3. Place the file “QuickTime Preferences” in the trash.
4. Empty the Trash.
5. You may get a dialog box that says, “The trash contains “X” items, which use “X” K of disk space. Are you sure you want to
remove these items permanently?”
6. Click on “OK.”
7. Restart your computer.
Windows
1. Select the “Start” button on the Windows Task Bar, choose “Programs,” then “Windows Explorer.”
2. Click the + sign next to the Windows folder once.
3. Click the System folder icon once.
4. Locate and click once on the file “QuickTime.qtp.”
5. Press the “Delete” key on your keyboard.
6. You will get a dialog box that says, “Are you sure you want to send ‘QuickTime.qtp’ to the Recycle Bin?”
7. Click on YES.
8. Click once on the Recycle Bin located on your desktop.
9. Using the right mouse button, select “Empty Recycle Bin.”
10. You will get a dialog box that says, “Are you sure you want to delete ‘QuickTime.qtp’?”
11. Click on “YES.”
