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BASIC INDOCTRINATION EXAM 1 QUESTIONS +
ANSWERS
The purpose of the IOM is to provide _____ for flight attendants (FAs) to perform their _____ with a high degree safety. - Answer - Policies & Procedures , duties & responsibilities Flight attendants must sync and download required manual revisions or bulletin to the company manuals app prior to starting their next trip assignment. - Answer - True What percentage should the eFAD battery be at for the beginning of each duty? - Answer - 80% What percentage should the eFAD battery be at for the beginning of each flight? - Answer - 25% A stolen eFAD or accessory will be replaced at no cost to the FA when the replacement request is accompanied by a police report. - Answer - True The IOM has _____ chapters, _____ appendices, and _____ attachments - Answer - 1 0, 2, 8 Use of the eFAD for personal use is allowed. - Answer - False The policies and procedures contained in [the IOM] must be followed. When _____ policy and/or procedure or more restrictive than _____ guidance, _____ policy and/procedure prevails. - Answer - company, regulatory, company In regards to SkyWest Airlines what is the importance of St. George, Utah? - Answer - The location of base where SkyWest is managed and controlled from. Indicate chain of command: FWD FA, PIC, AFT FA, FO. - Answer - 3, 1, 4, 2 Assigned duty station for CRJ 200 (Only 1 FA) - Answer - FA Station and Galley Area. What is the assigned duty station for CRJ (700/900) FWD FA - Answer - FWD FA Station and Galley Area What is the assigned duty station for CRJ (700/900/175) AFT FA - Answer - In front of Lavatory and AFT jump seat area What is the assigned duty station for CRJ 175 AFT FA - Answer - In the aisle just behind the last row
Crew baggage stowed in the cabin must be secured in approved stowage locations at all times so that it does not shift or become a hazard during surface movement, takeoff, landing, or emergency landing conditions. - Answer - True From where do you obtain a crewmember tag for your baggage? - Answer - InFlight or Flight Operations Administration office of any Domicile When the irregularity involves a passenger violation of an FAR, the FA must submit a(n) _____ SkyWest conducts an international investigation of the incident and forwards reports to the SkyWest CMO (FAA) for investigation. - Answer - IOR When a TSA regulation is broken, the flight attendant must submit a(n) - Answer - IOR The _____ of an aircraft is directly responsible and is the final authority as to the safe operation of the aircraft. - Answer - PIC During a preflight inspection and/or in-flight duties, any item discovered in operative or in need of repair the flight attendant (FWD FA on dual aircraft) immediately notify the: - Answer - PIC During aircraft surface movement, takeoff, landing, or upon direction from the flight deck crewmembers, the FAa must be _____ with their _____ and _____ , fastened, except when performing _____. - Answer - Seated, seat belt, shoulder harness, safety-related duties. SkyWest requires _____ flight attendant(s) on the CRJ 200 aircraft and _____ flight attendant(s) on the CRJ 700/900 and the ERJ 175 aircraft - Answer - 1, 2 Flight Attendants must throughly _____ and _____ revisions. Changed information in a revison is noted as follows: Change _____ along the _____ identify _____/_____/_____ information within a paragraph, sentence, or graphic. An arrow (_____) is used to indicate _____ of an entire paragraph, section, or graphic. - Answer - Read, understand, bars, left margin, changed/ added/ deleted, —-> , deletion Report for duty time for first flight of a domestic trip is: - Answer - 45 mins Report for duty time following a domestic RON (including continuous duty flights (stand up)) - Answer - 45 mins Report for duty time for International (including continuous duty flight) - Answer - 60 mins Flight attendants are required to be on all aircraft ______ prior to departure time. - Answer - 35 mins List the 8 Flight Attendant Required Items: - Answer - 1.Watch
_____ the instructions for operating the _____. - Answer - comprehend, emergency exit Operate the _____. - Answer - emergency exit Asses whether _____ the emergency exit will increase the _____ to which the passengers may be exposed. - Answer - oppening, hazards Follow _____ and _____ given by a crewmember. - Answer - directions, hand signs Who assigns the entry signal in the crewmember Briefing? - Answer - PIC and FA(s) List the minimum service times for each aircraft on the Delta system (hub/line times) - Answer - CRJ 200 - 35/ CRJ 700/900- 40/ ERJ 175- 40/ Whenever the seatbelt sign is turned on, and announcement must be made by? - Answer - Either FA(s) or Flight Deck Crew The _____ must remain onboard (having _____ inside the cabin) at all times when _____ are onboard the aircraft to provide assistance for _____ in the event of an ______. - Answer - Required FA, both feet, passengers, evacuation, emergency An off-duty pilot is allowed to occupy the flight attendant Jumpseat. - Answer - False What does the Enhanced Protection for Airline Passengers Rule do? - Answer - Prohibits US Airlines from permitting an aircraft to remain in the tarmac for more than 3 hrs for domestic and 4 hrs for international without deplaning. Stow or secure the emergency exit door so that it will _____ use of the exit. - Answer - not impede _____ the condition of the life line - Answer - Locate and asses _____ through the emergency exit - Answer - Pass expeditiously Assess, select, and follow a _____ from the emergency exit - Answer - safe path away Explain the responsibilities of a Complaint Resolutions Official (CRO) - Answer - Ensure Regulations under 14 CRF Part 382, including exit seating for passengers with disabilities, are followed. The Federal inspection survey area at any airport which accommodates international air commerce designated for processing passengers, crewmembers, their baggage, and effects arriving and departing from foreign countries, as well as the aircraft deplaning and ramp area designated by the Port Director - Answer - Customs Security Area
A place where a persons and merchandise are allowed to pass into and out of a country and where CBP officers are stationed to inspect or appraise imported goods and credentials. - Answer - Port of Entry The clearing of U.S. Customs and immigration at an international destination prior to departure to the United State from an international destination. - Answer - Pre-Cleared A federal law enforcement agency of the U.S. Department if Homeland Security (DHS) charged with regulating and facilitating international trade, collecting import duties, and enforcing U>S. regulations, including trade , drug and immigration laws. - Answer - Customs and Border Protection A flight originating from the U.S. city and then diverting to an international city; or a flight originating from and international city diverting to a U.S. city; or a flight that originates in an international city and diverts to another international city. - Answer - International Flight Diversion The clearing of U.S. Customs and immigration upon arrival into the United States - Answer - Non-Precleared Strategically located airport or city where carriers's major facilities and operations are housed, and where most of its scheduled flights originate from or terminate at. - Answer
- Hub A case, pouch, or envelope used to transport all required Customs, Immigration, and aircraft documents for passengers and crewmembers. - Answer - International Document Kit What are required for all U.S. Citizens crossing a border between the U.S. and international cities? - Answer - Passports and Passport-replacing documents Prior to arrival into international locations, what must be locked in the service cart(s)/atlas container(s) with a seal? - Answer - Liquor When are the international documents delivered to the aircraft and who will deliver it? - Answer - 15 - 20 mins prior to departure and CSA What is the approved stowage location for the international Document Kit for CRJ (200/700)? - Answer - FA station Compartment # What is the approved stowage location for the international Document Kit for CRJ 900?
- Answer - G- 3 What is the approved stowage location for the international Document Kit for ERJ 175?
- Answer - First OHB A/cl
What items must be covered when individually briefing a bling/visually impaired passenger? - Answer - Seat belts, exit locations, oxygen masks, that a passenger will be assigned to them by an FA in the event of an emergency, additional information such as location of galley and/or lavatories, if passenger has any questions. After an individual brief, it is not necessary to ask a passenger if they have any questions. - Answer - False List 4 examples of communicable disease. - Answer - 1. Chicken Pos
- Ebola
- Influenza
- Tuberculosis When a flight attendant determines a passenger is unacceptable for carriage, they must contact the _____, provide information regarding the situation, and request a _____, _____, or supervisor to come to the aircraft. A CRO is requested for a person(s) with _____, a GSC for _____ , and a supervisor for _____. The situation is discussed _____ and _____ of all passengers. - Answer - PIC, CRO, GSC, disabilities, security issues, all other situations, discretely, out of hearing distance Approved POCs may be used during all phases of flight, including boarding, surface movement, takeoff and landing. - Answer - True How many POCs may be carried on board the aircraft at one time? - Answer - Currently, there is no limit The flight attendant must conduct an individual briefing with which passengers? - Answer - 1. Deaf/hearing impaired pax
- Blind/visually impaired pax 3.COJ Occupants
- Non-ambulatory pax 5.Non-English speaking pax
- Unaccompanied Minor
- Pax using a POC Boarding and Deplaning a Passenger with Disabilities - Answer --Flight attendants must not attempt to lift a passenger out of a wheelchair or seat. Allow the CSA or contract vendor to assist, as they are properly trained to lift passengers.
- Flight attendants assist passengers with disabilities with seat locations and stowage of carry-on/personal items.
- Passengers with disabilities are not required to wait to deplane until all other passengers have deplaned. The FA may suggest to the passenger with disability remain onboard until the CSA arrives to assist them. A CSA or contract vendor assists the passengers with wheelchairs, air chairs, etc.
Who must be contacted regarding an exit seating dispute for a passenger with a disability that cannot be resolved during the boarding process? - Answer - PIC and then CRO Approved child restraint syetem (CRSs) are not allowed in a(n) ____ or the row in _____ of an exit row, or the row _____ an exit row. - Answer - exit row seat, front, behind You may permit a passenger with a cabin pet to let their animal out of their kennel as long as it remains on the owner's lap and the other passengers don't care. - Answer - False Whois responsible to meet an unaccompanied minor at their destination and escort them to and from the aircraft? - Answer - Customer Service Agent (CSA) Crewmember Briefing - Answer - 1. Introduction
- Communication
- Entry Protocol The FWD Fa is responsible to _____ and ______ the flight attendant briefing. - Answer
- initiate, conduct The briefing must occur at the _____ of each trip or any time an FA is _____ on the trip.
- Answer - beginning, assigned to/ replaced The purpose of the briefing is to open the lines of _____ between both FAs reiterate _____ information, and provide coordination between FAs. - Answer - communication, safety Both FAs are held _____ responsible to ensure that all policies, procedure, and regulations are covered. - Answer - equally What (7) items must be discussed during the FA briefing? - Answer - 1. Potential Safety Threat
- Atmosphere
- Delegation of duties and workload management
- IOQR
- eFAD company manuals app has been synced
- New and/or changed policies and/or procedure
- Service procedures and guidelines CRM is the utilization of all available __________________ to achieve safe and efficient flight operations. - Answer - Resources, information, equipment and people List the CRM countermeasures - Answer --Team Climate
