Download ENG301 Solved MCQs + Solved Papers: Communication and Business Writing and more Exams Business English in PDF only on Docsity!
Final Term Papers Fall 2008 (Session 03) Question No: 1 ( Marks: 1 ) - Please choose one While drafting a letter which thing should we ignore? ► Be Specific. ► Avoid general objectives. ► Be as clear as possible about the kind of opportunity and industry you’re looking for. ► We can talk in a difficult language Question No: 2 ( Marks: 1 ) - Please choose one It means that a message is specific, definite and vivid. If a message lacks these qualities, it will be vague and general. For this purpose, denotative words will be used instead of connotative words. Match this statement with one of the following principles of communication: ► Clarity ► Conciseness ► Consideration ► Concreteness Concreteness means that a message is specific, definite and vivid. If a message lacks these qualities, it will be vague and general.
Question No: 3 ( Marks: 1 ) - Please choose one If you are citing a work done by three to five authors what will be the proper way to refer them? ► Kernis, Cornell, Sun, Berry & Harlow, 1993
► Kernis, Cornell, and Sun, and Berry, & Harlow 1993 ► Kernis and Cornell, Sun, Berry, & Harlow, 1993 ► Kernis and Cornel, Sun and Berry and Harlow 1993 Question No: 4 ( Marks: 1 ) - Please choose one The speaker makes a presentation with the help of an outline, note cards, or visual aids in which method of delivery? ► Memorization ► Reading ► Extemporaneous ► Writing Question No: 5 ( Marks: 1 ) - Please choose one How many main delivery methods of an oral presentation are used? ► Three ► Four ► Two ► Five Question No: 6 ( Marks: 1 ) - Please choose one If a study uses language such as naturalistic, field study, case study, context, situational, constructivism, meaning, multiple realities, it has used a _______________ ► Formal perspective ► Qualitative perspective ► Informal perspective ► Quantitative perspective Question No: 7 ( Marks: 1 ) - Please choose one A thesis ____________ is a sentence that clearly and concisely indicates the subject of
► Withdrawal ► Accommodation ► Competition ► Cooperation Question No: 12 ( Marks: 1 ) - Please choose one ____________ is exerted by someone who can influence and manipulate behaviour. ► Consultative power ► Expertise power ► Reward power ► Legitimate power Question No: 13 ( Marks: 1 ) - Please choose one _________________ is a process in which two or more parties try to resolve differences, solve problems and reach agreement. ► Negotiation ► Communication ► Consultation ► Discussion Question No: 14 ( Marks: 1 ) - Please choose one While communicating, when you are aware not only of the perspective of others but also their feelings, you are applying which principle of communication: ► Courtesy ► Concreteness ► Completeness ► Conciseness Question No: 15 ( Marks: 1 ) - Please choose one
The resume should be relevant, to the point and which quality is missing? ► Too long ► Repetitious ► Concise ► Complex Question No: 16 ( Marks: 1 ) - Please choose one The purpose of a ___________ is to convey essential information in an organized and useful format. ► business report ► progress report ► informal report. ► formal report Question No: 17 ( Marks: 1 ) - Please choose one ____________ are usually short messages with natural, casual use of language. ► Formal reports ► Short reports ► Progress report ► Informal reports Question No: 18 ( Marks: 1 ) - Please choose one Which writing style characterizes memos? ► Informal ► Formal ► Impersonal tone ► Neutral Question No: 19 ( Marks: 1 ) - Please choose one Memorandum is used to:
► Complaint against ► Make claim ► Refuse Question No: 24 ( Marks: 1 ) - Please choose one Research Proposal is one kind of proposal and other one is: ► Solicited proposal ► Unsolicited proposal ► Business Proposal ► Marketing Proposal Question No: 25 ( Marks: 1 ) - Please choose one What are the basic divisions of a formal report other than prefatory and supplementary parts? ► Written parts ► Text parts ► Oral parts ► Added parts Question No: 26 ( Marks: 1 ) - Please choose one _____________ type of flow takes place between peers in organizations in order to solve problems. ► Horizontal ► Downward ► Upward ► Circular Question No: 27 ( Marks: 1 ) - Please choose one In a request letter, which tone should be opted? ► Courteous
► Demanding ► Apologetic ► Nervous Question No: 28 ( Marks: 1 ) - Please choose one Communication is a process of transmitting and receiving_________________ message. ► Verbal and non verbal ► Verbal and oral ► Written and oral ► Written and non verbal Question No: 29 ( Marks: 1 ) - Please choose one In letter writing, the format in which all essential parts are started from the left hand margin along with open punctuation is known as: ► The semi block ► Full block ► Modified block ► Long block Question No: 30 ( Marks: 1 ) - Please choose one _____________ is the process of drafting your message. ► Composing ► Editing ► Revising ► Reviewing Question No: 31 ( Marks: 2 ) What today’s employer doing seek in job applicants? They seek the communication and the ability of the employees in job applicants. Employers seek the best among the employees who fits for the required job.
Explore your own understanding of the topic, as there's always a temptation to select a topic before a thorough ground work, resist the temptation. Question No: 36 ( Marks: 3 ) Which points should keep in mind about right attitude for successful collection? Following points should keep in mind about right attitude for successful collection. Understanding of Human Nature Knowledge of collection policies and laws Using persuasive / positive appeals effectively Appeal to fairness & justice Appeal to pride Appeal to Goodwill Appeal to sympathy Question No: 37 ( Marks: 5 ) Write a note on minutes of formal meetings. In minutes of formal meeting only motions, resolutions, committee assignments and reports are included. Usually the minutes are signed by the person who took them and sometimes by the presiding officer as well. Minutes are usually duplicated, and copies are sent to each person present at the meeting and to other designated officials. Question No: 38 ( Marks: 5 ) Write a note on literature review and methodology in thesis writing. The literature review discusses all of the research that has been done on the subject. Methodology is a process for making research which describes how data collection will be used. Methodology may be flow charts which summarizes the way in which the various processes involve in the project research. Question No: 39 ( Marks: 10 ) While writing and presenting your Thesis or Dissertation, you go through many stages, elaborate briefly. There are the following stages in thesis writing.
Don't try to eliminate ideas too quickly. Build on your ideas and see how many different research projects you can identify. Try and be creative. Write your ideas they tend to be in a continual state of change. Good feeling to sit down and scan the many ideas. You have a much better chance of selecting a topic that will be really of interest to you if it is your topic. Be realistic about the time that you're willing to commit to your research project. Create a draft of a timeline. Put a start and a finish time for each. Post your timeline in a conspicuous place, so you will see it every time. Question No: 40 ( Marks: 10 ) Write a letter granting adjustment to your customer about the new rain coat, which is much better in quality and guarantee, is of one year? Dear Customer, Your new rain coat is being shipped today and you will receive it in a few days. Thank you for returning the old one. You will find that the new rain coat is made of vinyl- coated nylon which is water resist and it will help you in raining. It has a much better quality and its guarantee is of one year. When you need other related products, please feel free to contact with us. We will be happy to hear from you in future. Yours sincerely, XYZ Sales manager
Standing committee is one that operates permanently year after year, although its members may change. Question No: 4 ( Marks: 1 ) - Please choose one The minutes of informal meeting are signed by the person who took them and sometimes by the ________ as well. ► chairman ► presiding officer ► advisory ► manager The written record of the proceedings of a meeting is called the minutes of the meeting. The minutes are signed by the person who took them and sometimes by the presiding officer as well. Minutes are usually duplicated, and copies are sent to each person present at the meeting and to other designated officials. Question No: 5 ( Marks: 1 ) - Please choose one A _________ is a cross between interoffice memo and a formal report. ► Memo report ► Analytical memo report ► Informational memorandum report ► Feasibility report A memo report is a cross between interoffice memo and a formal report Question No: 6 ( Marks: 1 ) - Please choose one http://vustudents.ning.com Letter reports are of _____________ types: ► four ► two ► three ► five Letter reports are of two types: (1) Informational Letter Reports (2) Analytical Letter
Reports Question No: 7 ( Marks: 1 ) - Please choose one _________ is often used when sending information to a reader outside your organization. ► Letter ► Memo ► Minutes ► Application A letter report is simply a report in letterform: it is often used when sending information to a reader outside your organization. Question No: 8 ( Marks: 1 ) - Please choose one The most important communication task for business students is to prepare which thing? ► Resume ► Memo ► Document ► Circular Question No: 9 ( Marks: 1 ) - Please choose one An applicant should show interest in the job during which stage? ► Screening stage ► Selection stage ► Final stage ► First stage Question No: 10 ( Marks: 1 ) - Please choose one Which types of interview are useful for judging interpersonal communication among candidates? ► Group Interviews ► Video Interviews
► Consultative power ► Expertise power ► Reward power ► Legitimate power Reward power is exerted by someone who has control over resource desire by others. Such as person can influence and manipulate behavior Question No: 14 ( Marks: 1 ) - Please choose one Which is an active process of receiving aural stimulus? ► Listening ► Thinking ► Talking ► Silence Listening is an active process of receiving aural stimulus. Listening is an active rather than a passive Process Question No: 15 ( Marks: 1 ) - Please choose one While writing and presenting your Thesis or Dissertation, you go through many stages. First stage is: ► Preparing the Proposal ► Writing the Research Paper ► making an outline ► Thinking about It Writing and Presenting Your Thesis or Dissertation
**- Thinking about It
- Preparing the Proposal
- Conducting the Research**
- Writing the Research Paper Question No: 16 ( Marks: 1 ) - Please choose one Proposal should be written in a : ► Future tense. ► Past tense ► Present tense ► Present continuous Of course, it should be written in a future tense since it is a proposal. Ref from Handouts page 196 Question No: 17 ( Marks: 1 ) - Please choose one: __________ defines the word research as: "Research is conducted to solve problems and expand knowledge. Research is a systematic way of asking questions, a systematic method of enquiry." ► Drew ► Howard and Sharp ► A psychologist ► A scientist Drew (1980) Research is conducted to solve problems and expand knowledge. Research is a systematic way of asking questions, a systematic method of enquiry Question No: 18 ( Marks: 1 ) - Please choose one: There are _____________ major research perspectives. ► Two ► Three ► Four ► Five
► Kernis and Cornell, Sun, Berry, & Harlow, 1993 ► Kernis and Cornel, Sun and Berry and Harlow 1993 A Work by Three to Five Authors: List all the authors in the signal phrase or in parentheses the first time you cite the source. (Kernis, Cornell, Sun, Berry, & Harlow, 1993) Question No: 22 ( Marks: 1 ) - Please choose one It contains all facts that the reader or listener needs for the reaction you desire. Senders and receivers are influenced by their background, viewpoint, needs, experience, attitude, status and emotions. A message brings desired result. It does a better job of building goodwill. Match this statement with one of the following principles of communication: ► Conciseness ► Courtesy ► Consideration ► Completeness Completeness: A business message is complete when it contains all facts that the reader or listener needs for the reaction you desire. Senders and receivers are influenced by their background, viewpoint, needs, experience, attitude, status and emotions. Question No: 23 ( Marks: 1 ) - Please choose one Collection letters are usually written in: ► Line ► Series ► Serial ► Steps Collection letters are usually sent in a series. The first is mildest and most understanding, with the letters getting gradually more insistent Question No: 24 ( Marks: 1 ) - Please choose one When your message contains all the facts, the reader or the listener needs, it is called: ► Complete
► Considerate ► Courteous ► Clear Question No: 25 ( Marks: 1 ) - Please choose one How many major delivery methods are used for an oral presentation? ► Three ► Four ► Two ► Five Methods are used for an oral presentation
**1. Extemporaneous
- Reading
- Memorization
- Impromptu Question No: 26 ( Marks: 1 ) - Please choose one This format is considered to be the most modern. All essential parts in this form are started from the left-hand margin. Open punctuation should be used in this form. This form saves time more than any other form. Match the above with one of the followings:** ► The Block-form / Modified – Block ► Full-Block ► The Semi-Block ► AMS (Administrative Management Society) This format is considered to be the most modern. All essential parts in this form are started from the left-hand margin. Open punctuation should be used in this form. This form saves time more than any other form. Question No: 27 ( Marks: 1 ) - Please choose one
