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C235 HRM QUESTIONS WITH
SOLUTIONS
HRM represents the entire set of activities used by an organization to align its __________ with organizational objectives and strategies. - Exact answer Human Capital HRM includes planning for __________? - Exact answer All of the above (Recruitment and selection of employees, Training and Development, Assuring a safe and healthy work environment) What is the overarching objective of the HRM system? - Exact answer Support the organization's efforts toward effectively and efficiently meeting its business goals and accomplishing its strategy for succeeding in the marketplace. What can be thought of as a "subsystem" in the broader system of overall human resource management? - Exact answer Training Where is one of the first places a new employee is sent after he or she is hired? - Exact answer Training What is the "Resource-based view"? - Exact answer View that pictures organizations as bundles of resources, such as people, capital, plant, or equipment. In the resource-based view of the firm, resources are considered potential sources of __________ in the marketplace. - Exact answer Competitive advantage According to RBV, when can a resource create a competitive advantage? - Exact answer Only when it is not available to other firms and when it cannot easily move across organizational boundaries.
The four characteristics a resource must possess before it is capable of providing a firm with a sustained competitive advantage are: - Exact answer Create value for the customer, be rare and/or unique, be non- substitutable, and be inimitable. Human resources works best when combined in ________ and _________ ways. - Exact answer Creative and Productive Training is used by an organization in order to: - Exact answer Facilitate goal accomplishment True or False: The Association for Talent Development (ATD) publishes an annual report on the state of the training industry in which it refers to the state of L&D (learning and development). - Exact answer True Training may be aimed at one or more of the following three goals: - Exact answer All of the above (Improve individual self-awareness, Enhance knowledge and skill levels in one or more areas of expertise, Increase the motivation to do the job well) Before any training and development program is begun, you should first: - Exact answer Assess the training needs Organizations often skip a vital step in their training and development programs which is to: - Exact answer Evaluate the effectiveness of training In the public-sector, training and development programs seem to be: - Exact answer Increasing True or False: In the late 1970s, the average annual training expenditure per employee was under $100. - Exact answer True As of 2011, the most common types of training were: I: Managerial and supervisory training II: Profession or industry specific training III: Training on business practices - Exact answer I, II and III
Organizations can acquire skilled human resources by: - Exact answer Hiring them from the outside AND Develop them from the inside Organizations which primarily focus on bringing in new talent for human resources eventually are faced with what? - Exact answer Upgrading their existing human resources capabilities. In order for an organization to survive and prosper under changing environmental conditions, employees must learn to: - Exact answer Adapt True or False: It is only through hiring from the outside that human resource departments are able to upgrade and add to the existing competencies and capabilities of an organization's internal labor pool. - Exact answer False An organization's training and development reputation can help with: - Exact answer Recruiting The acronym "HRM" means: - Exact answer Human Resource Management A "Learning Organization" adapts quickly by learning at: I: Individual levels II: Team levels III: Organizational levels - Exact answer I, II, and III At what level is learning most difficult to understand and interpret? - Exact answer Organizational In a "learning organization," learning is __________ -based. - Exact answer Performance Corporate culture, management philosophy and practices, coaching/mentoring relationships, and informal networking systems are all examples of: - Exact answer Social Capital Tacit knowledge, education and experience, and work-related know-how are all examples of: - Exact answer Human Capital
If a painter is commissioned by a business to complete a work to go in the training room of their building, the copyright is owned by: - Exact answer The business A copyright lasts for the life of the author, plus ____ years. - Exact answer 70 Allows the use of copyrighted works under certain conditions: - Exact answer "Fair use" provision The _____________ brought employment practices under the jurisdiction of the courts. - Exact answer Civil rights Act of 1964 Title VII prohibits discrimination in employment practices on the basis of: - Exact answer Race, color, national origin, religion, and sex The Age Discrimination in Employment Act (ADEA) of 1967 prohibits discrimination in employment against persons age: - Exact answer 40 and over Why do some global companies hire people to fill a position that they are not qualified for? - Exact answer Global companies struggle to find and keep good talent. Hiring unqualified candidates creates a need for training that will improve the employees' capabilities. Believing that how things are done in the US is the best—or the only—way is an example of: - Exact answer Ethnocentrism Which of the following is an example of a critical implication of globalization for the management of human resources: - Exact answer All are examples (Terrorism, safety, and security Offshoring Employee development) Hofstede's categories about the major differences between country cultures are: - Exact answer Power distance, uncertainty avoidance, individualism/collectivism, and masculinity/femininity
True or False: If the skills needed for a job are adequate, expectations for job performance are clear, and motivation is present, there should be no reason for training. - Exact answer False The type of training program that is designed for future concerns: - Exact answer Developmental training Most training programs are designed to address: - Exact answer Current problems in performance A common reason many training programs don't produce results is because: - Exact answer Trainers are more interested in conducting the program itself than in first assessing the needs of their organizations and the workers It is important to consider the support of ____________ for training programs. - Exact answer All of the above (Employees, Management, Peers of potential trainees) True or False: If peers' attitudes and behaviors are not supportive of training in general or of a specific training program in particular, employees are not likely to take their participation in such programs seriously. - Exact answer True When it comes to training programs, when employees do not _______, there is no ________, which means there is no impact for the training program on organizational effectiveness. - Exact answer Learn; transfer Each of the following is a method of needs assessment EXCEPT: - Exact answer Benchmarking What is the best method of needs assessment? - Exact answer None of the above (Focus groups, Observation, Online technology)
The more __________ the scope of needs assessment is, the more valid it is going to be. - Exact answer Broad When benchmarking, you try to identify ________ of another organization. - Exact answer Best practices Once the preliminary list of tasks is developed and confirmed, the next step in the task analysis process is to: - Exact answer Determine the importance, frequency, and difficulty of each task All of the following are methods used to determine the KSAOs for a particular task EXCEPT: - Exact answer Observation Since KSAOs may not be directly observable, we must see them as ________. - Exact answer Hypotheses In order to develop a top-notch training program, you first must: - Exact answer Understand how people learn Human behavior is rooted in habit and __________. - Exact answer Prior experience Only _____ percent of organizations (with more than 1,000 employees) use needs assessment before using a training program. - Exact answer 27 True or False: If an employee has the requisite skills and knowledge to accomplish their work, but management fails to make performance expectations clear through goal setting or some other means, these performance deficiencies can be corrected through training. - Exact answer False Needs assessment deals with which step in the ADDIE model? - Exact answer 1 Since the learning objectives should contain a standard of performance against which to measure performance, learning objectives should be: - Exact answer Specific and measurable
ideas, seeing a situation from multiple perspectives and being aware of meaning and value, AND Is good at decisiveness, practical application of ideas, and hypothetical deductive reasoning) Unlike the dependency of children, adults have formed a self-concept and a psychological need to be self-directing, therefore the role of the teacher is to: - Exact answer Participate with the learner in a process of mutual inquiry A type of learning that involves understanding the big picture first, and then introducing smaller pieces to fit together is known as: - Exact answer Whole learning True or False: Motivation is frequently influenced by the physical space in which the training takes place. - Exact answer True The core desire of any training program is to: - Exact answer Alter work behavior The key question to ask in the design of a training program is: - Exact answer What should the trainee be able to do upon completion of the program? All of the following are principles for the design of training for adult learners EXCEPT: - Exact answer Training needs to be behaviorally based, focused on ways of "Gestalt" learning ________ research is very useful in thinking about training program design.
- Exact answer Pedagogical What type of training might be useful for young management? - Exact answer Job rotation What training is most effective for learning complex sets of rules or procedures? - Exact answer Programmed instruction
What is one problem with on-the-job training? - Exact answer Little quality control One main advantage to simulation and structured exercises is: - Exact answer Trainees can make mistakes without the negative repercussion At what group size should group discussions have a structured mechanism to assure everyone participates? - Exact answer About 6 Tell, show, demonstrate, and ask questions are all part of which step in the on-the-job process? - Exact answer Present the information "Off the shelf" programs from external training organizations particularly benefit: - Exact answer Organizations that need a large number of employees trained in a short period of time What is a part of the on-the-job process step "prepare the learners"? - Exact answer Get them interested in the learning True or False: Knowing the material well and being a subject matter expert makes someone a good trainer. - Exact answer False True or False: Outdoor management training requires the visible and active support of top management to be successful. - Exact answer True Culture buy-in trainings primary purpose is: - Exact answer To communicate to participants that the organization is undergoing a fundamental and radical change in corporate culture Although practical, on-the-job training has very little _________. - Exact answer Quality control Action learning appeals to the _______ - Exact answer Kinesthetic learner E-learning disadvantages include: I. Inflexible scheduling II: Expensive if large amounts of people are involved III: High dropout rates
Exact answer Identify outliers in the organization to first participate in the training Pre-training motivation to learn is most affected by: I: Reputation of the training II: Meaningful pre-work III: Inherent intrinsic satisfaction from learning IV: Organizational commitment - Exact answer I, III, and IV The "theory of identical elements" is that: - Exact answer Transfer occurs best when what is being learned in training is identical to what the trainee must perform on the job The learning environment has complete ________ with the work environment. - Exact answer Fidelity If the training revolves around factual learning, it is a good idea to precede the introduction with: - Exact answer Questions When are adult learners most receptive to training programs? - Exact answer When the applicability to their lives is direct and obvious True or False: Negative transfer is facilitated when trainees feel the trainer doesn't fully understand their situations and job challenges and how they feel about their work. This is most likely to happen when the trainer is from inside the organization. - Exact answer False Activity level indicates: - Exact answer The number of repetitions trainees get back on the job The level of challenge represented in the application of learning on the job is called: - Exact answer Task type What two things must trainees do for effective transfer? - Exact answer Apply and maintain True or False: In order to maintain effective transfer, "relapse prevention" training was formed, which was modeled after the approaches used in the
rehabilitation of those with drug and alcohol addictions. - Exact answer True Transfer of training means: - Exact answer Effectively and continually applying what they learned in training back on the job Transfer deals with which part(s) of the ADDIE model? I: Assessment II: Design III: Development IV: Implementation V: Evaluation - Exact answer I and II If a training program encourages trainees to focus only on important differences between training tasks and work tasks (e.g., rate of completion), it is trying to accomplish _________. - Exact answer Near transfer According to the model of training transfer, what is directly related to training transfer? I: Training design II: Work environment III: Trainee characteristics - Exact answer II and III Traits, abilities, and motivation are sub-groups of ________. - Exact answer Trainee characteristics True or False: If the goal is near transfer, practice should take place in a variety of different places, and if the goal is far transfer, practice should take place in a setting that is similar to the trainees' work environment. - Exact answer False Which criteria is the most important, but also the most difficult to measure?
- Exact answer Results What is the most common type of evaluation measure? - Exact answer Reaction
In the IPCO case, reaction measures were taken _______. - Exact answer All of the above(Two months later, Immediately after, Three years later) When using self-assessments with regards to behavior change, always: - Exact answer Be skeptical about what is being reported Which of the following successes can solely be attributed to the IPCO training? - Exact answer None of the above involves the systematic collection of data and information necessary to make effective decisions related to the selection, adoption, value, and modification of training activities. - Exact answer Evaluation Which level of evaluation attempts to measure changes in behavior back on the job? - Exact answer Level 3 Self-serving bias is: - Exact answer When a trainee overstates how much they have transferred their learning Designing a career plan that accommodates the organizations needs and initiate career development programs: - Exact answer Career development Which of the following is an example of career management? - Exact answer Focus on the organization What is the opposite of generativity? - Exact answer Stagnation During the stage of "maturity," you acquire _______. - Exact answer Ego integrity Organizations experience a higher amount of turnover during what stage? - Exact answer Sixth Obtain job offers from desired organizations is at what stage of career development? - Exact answer Organizational entry
Develop a broader view of work and organization is at what stage of career development? - Exact answer Mid-career Which of the following are NOT organizational-level information new employees need to know? - Exact answer Specific job duties and responsibilities Which of the following are NOT department-level information new employees need to know? - Exact answer Customer relations Why is it bad for organizations to have orientation consisting of "talking heads", or of several people talking about particular information? - Exact answer All of the above (Not as interactive, Employee is a passive recipient, Few opportunities to ask questions) When employees face the decision to make a mini-transition or a major transition, organizations can help them by: I: Offering them new incentives for the current work II: Provide coaches or mentors III: Offer mid-career development workshops IV: Provide alternative career routes - Exact answer II and III Which of the following is NOT a stage in the Adult Renewal Cycle? - Exact answer Organizational entry True or False: Employees going through their "down in the doldrums" stage of their career do not want to maintain their effectiveness at work. - Exact answer False Retirees that have "need to belong" issues have a hard time: - Exact answer Adjusting to having no work group to interact with Women hold only about _______ percent of top level management positions. - Exact answer 10- With "dual career ladders" the first track is a _________ track and the second is a __________ track. - Exact answer Management; technical
I: Customers II: Peers III: Managers - Exact answer I, II, and III All the following are characteristics of a legally defensible performance assessment system EXCEPT: - Exact answer PAs should not involve the development and communication of performance standards to employees True or False: To overcome memory biases, it is a good idea to have the "RATER" keep a written performance journal in order to recall past performance when it comes time to give a performance appraisal. - Exact answer True All are steps in the performance management cycle EXCEPT: - Exact answer Determine motivation __________ involves definition, development, and evaluation of employee job performance. - Exact answer Performance management What is considered the most problematic area of human resources? - Exact answer Performance evaluation True or False: Managers typically don't get rewarded for completing appraisal forms on time or writing detailed performance records. - Exact answer True Performance management is related to: - Exact answer All of the above (Higher productivity, Lower employee turnover, Higher market value for the firm) _______ use several dimensions of job performance drawn from a job analysis. - Exact answer Behaviorally-anchored rating scales BARS are usually developed: - Exact answer With Participation All are considered objective performance measures EXCEPT: - Exact answer Trait rating
Which of the following is considered a subjective rating measurement of performance? - Exact answer Weighted checklist All of the following are employee rights EXCEPT: - Exact answer The right to 'terminate arbitrarily' True or False: Employee rights are only those rights that are currently protected by law or collective bargaining agreements. - Exact answer False True or False: Although unjustifiable dismissal of an employee is a more widely known issue, training is still important to help lessen the offenses that occur. - Exact answer True All of the following are things that an organization should do to help them win an 'unjustifiable dismissal' suit if an employee ever decides to take them to court EXCEPT: - Exact answer Never dismiss an employee All of the following are principles of discipline a manager should follow when disciplining an employee EXCEPT: - Exact answer Discipline the person True or False: Not only do employees need to comply with the rules, but to be effective over the long-term, they also need to agree with them. - Exact answer True What does discipline encourage employees to do? - Exact answer Not break performance standards What is the "decision-making leave" day? - Exact answer The day set that the employee must decide whether or not to stay with the organization What is the first step in both the non-punitive discipline and the progressive discipline systems? - Exact answer Verbal warning of the inappropriate behavior What is a difference between the non-punitive system and the progressive discipline system? - Exact answer The progressive discipline has the employer terminate while the non-punitive lets the employee decide
