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C235 Training and Development (
Questions and Answers).
Analyze how training and development is strategically important to an organization - Correct answer 1. creating value for customers through training.
- increasing shareholder returns by investing in training and development
- creating a competitive advantage through human capital What are the steps of the ADDIE model of training and development - Correct answer Assessment Design Development Implementation Evaluation Age Discrimination in Employment Act - Correct answer Select to training programs can't be based on age. 40 and over applicable. Civil Rights Act - Correct answer Need to monitor for signs of adverse impact for employees Americans with Disabilities Act - Correct answer Reasonable accommodations may be needed Copyright Act - Correct answer Prohibits printing, duplication, distribution, or vending copies of another's literary, artistic, other creative expressions except under certain circumstances What are two traditional approaches to the development of competency models? - Correct answer Traditionally, trainers have focused on the development of skills and educators have focused on the transmission of knowledge What are the limitations of each of these approaches? - Correct answer Competency models suggest that both of these approaches are too narrow
in that effective behavior in any job requires a combination of skills, knowledge, and other characteristics What are the 4 Competency Stages - Correct answer 1. Acquiring
- Applying
- Mastering
- Influencing What two actions are preformed to develop a competency model? - Correct answer 1. Determining Traits of employees who hold that positions
- Identify the organizations top-performing performers (in that role) What are the competencies must a trainer possess? - Correct answer 1. Training Expert
- Subject matter expert
- Consultant
- Communications Expert What main goal of conducting an organizational level needs assessment? - Correct answer Organizational goals, strategies, philosophies are most important to the job in question, the organizational support for training, and the resources available. What is the main goal of conducting a task level needs assessment? - Correct answer Which tasks are important, frequent, and difficult as well as the KSAOs necessary to accomplish the task What are the four principles for the design of training for adult learners - Correct answer 1. Need to know 'the why'
- Need to be self-directed in their learning
- Bring extensive work-related experiences into training
- Enter the training with a problem-centered approach to learning and seek immediate application Diverger - Correct answer 1. Concrete Experience
- Reflective Observation Assimilator - Correct answer 1. Reflective Observation
- Abstract Conceptualization
What are the strategies to enhance transfer of training before the training session? - Correct answer 1. Seek to increase pre-training motivation
- Seek support of management
- Prepare trainees
- Use pre-work
- Examine attitudes
- Foster Motivation
- Make the training environment as similar to the work environment What are the strategies to enhance transfer of training during the training session? - Correct answer 1. practice
- seek support of management
- self management/self-regulation
- use questions
- make it applicable What are the strategies to enhance transfer of training after the training session? - Correct answer 1. supervisor support such as praise and rewards
- trainer support
- technological support What are the benefits of evaluating training programs? - Correct answer It allows an organization to determine whether transfer occurred and was a result of training Reaction - Correct answer Find ways to make training more enjoyable Results-level Assessment - Correct answer 1. Estimating the ROI gained from the training
- Assess benefits from a company's training program for the time and resources committed to the effort What is a key element of the organizational entry stage? - Correct answer For employee selecting an appropriate offer; for the organization having an effective orientation and on-boarding programs for new employees What is a key element of the early-career stage? - Correct answer Learning to balance their own personal identities with development of close
and trusting relationships and subjating their own ego identities to something bigger then themselves What is a key element of the mid-career stage? - Correct answer Experience a variety of physiological, attitudinal, occupational, and family changes and develop a broader view of work and the organization What is a key element of the later career stage? - Correct answer Shift from a power role to one of consultation, guidance, and wisdom What is Hudson's Renewal Cycle - Correct answer no matter how well prepared and gung-ho someone is at the beginning of their career, there invariably comes a time when one feels 'stuck in doldrums' Hudson's Renewal Cycle is applicable to which stage of career development? - Correct answer Mid-Career Benefits of new employee orientation program - Correct answer 1. increased retention
- employees understanding of company culture
- increased organizational knowledge What two types of information do employees need to know as part of orientation? - Correct answer organizational level info and department- level info Examples of 'Organizational-Level Info' - Correct answer -Org. overview: history, mission, vision, values, culture, strategy -Compensation, benefits, services -Safety and accidental prevention -Physical facilities Examples of 'Dept.-Level Info' - Correct answer -Dept. role, functions -Specific job duties, responsibilities -Policies, procedures, rules -Performance expectations, relations with peers and other dept. HR Roles in new hire Orientation/Socialization Process - Correct answer - Highlight key policies and procedures -Providing an overview of organization
- ratees should be provided with feedback of results
- no pa should rely solely on judgement of single individual without input and checks by others Differentiate between leadership and management - Correct answer 1. Leaders inspire while managers administer
- Leaders say 'we' and managers say 'i' Behavioral - Correct answer Leadership behaviors are task oriented or people oriented Situational Leadership - Correct answer Adjusting the leadership style to the context Trait - Correct answer Leads are born Action Learning - Correct answer Leaders-in-training work on real business problems Job Enlargement - Correct answer Expands the present job horizontally Job Enrichment - Correct answer Expands the present job vertically Coachine - Correct answer provides personal and direct support to individuals as they achieve a specific competence Mentoring - Correct answer experienced senior employee who helps develop a less-experienced employee Identify the supervisors role in the performance management process - Correct answer managers establish goals and expectations. expectations my be presented in clear, mutually understood, and in measurable terms Identify HRs told in the performance management process - Correct answer to administer organization rewards Identify effective performance appraisal practices (i.e. Legally defensible) - Correct answer 1. Based on job analysis 2. communication of performance standards 3. Raters should have ample opportunity to
observe the performance 4. shouldn't rely solely on judgement of single individual Key Elements of Conducting an Effective Performance Review Session - Correct answer 1. Keep effective records
- actively listen to, the employees perspective on his or her performance
- providing specific tips for improving performance Effective methods to coach employees - Correct answer set specific standards How are progressive discipline procedures determined in a unionized work setting? - Correct answer part of collective bargaining agreement What are the characteristics of progressive disciplinary procedures in non- unionized work settings? - Correct answer 1. Establishing specific goals/timelines
- Discuss support resources to improve performance
- Specify consequences the employee faces if performance does not improve Steps for preparing for and the termination of employment - Correct answer 1. Conduct the termination in a neutral area to help both parties communicate
- Take detailed notes on employee grievances during the termination process
- Define the reasons for the termination in clear terms How are progressive discipline procedures determined in a unionized work setting? - Correct answer They are written into the collective bargaining agreement What characterizes disciplinary action procedures in a setting with an employment-at-will policy? - Correct answer Organizations have considerable freedom to construct the policies. A firm wants to create a performance improvement plan (PIP) to help and under-performing employee who has not been meeting production quotas and is at risk of being terminated.
Why should a firm be concerned about legal issues regarding its current performance evaluation process? - Correct answer Because it does not give parties the opp. to appeal What is the role of HR in the performance management process - Correct answer To administer organization rewards What is an element of a legally defensible performance appraisal system? - Correct answer Communication of performance standards Employees at a call center are told to respond to all customer requests in a timely manner, yet managers are unhappy with the employee response time. Employees have not been given exact time frames. Which coaching method should managers use for employees in this situation? - Correct answer Set specific standards Which benefit does an organization get from using reaction feedback for evaluating its training programs? - Correct answer Identifying ways to make the training more enjoyable for participants Which category is reached when an evaluator rates an employee as achieving the highest level of learning - Correct answer Evaluation What indicates the transfer of training? - Correct answer Trainees apply what they learned in training. What can a trainer do to help the employees deal with obstacles and facilitate successful transfer after they return to work? - Correct answer Teach employees self-regulation skills during the training program Which type of training for traditionalist prefer? - Correct answer stable, orderly learning environment An Org. has employees who are making training requests that include online training, virtual simulation training and real-time monitoring. Which challenge in the delivery of training is illustrated by the requests of these employees? - Correct answer Technology utilization Participants in a training program need to gain overview information on a topic about which they know little. The number of participants in the training
is very large, and the trainer is an expert in the field. What delivery method is appropriate? - Correct answer Classroom lecture Which expertise is critical in instructing a group of adults? - Correct answer Knowledge of learning theories Org. decided to implement a new service, and they are providing training to employees so they can learn the new process. The training is expected to be highly interactive. Which venue should be selected for this training? - Correct answer Conference center with round tables Which adult learning principle has been used when adult learners tie the training content to their job tasks? - Correct answer Acknowledging and applying personal experiences Which training method and related evaluation levels will ensure that managers have the capability to coach employees accurately and effectively? - Correct answer Role play method and behavior evaluation What does the Addie Model suggest - Correct answer a continuous cycle HR professionals offer a series of programs and activities that include orientation, diversity, and total quality management. Which activity is the HR department performing? - Correct answer Training What is an intangible asset n which the company can build a sustainable competitive advantage? - Correct answer Human Capital Which practice is allowed under the ADEA of 1967? - Correct answer A company requires employees be at least 28 for promotion and will not require employees under age of 18 What are two stages of human resources competency? - Correct answer aquiring influencing Which two actions are performed to develop a competency model for leadership position in an organization? - Correct answer -determine traits of employees who are leaders -Identify the organizations top-performing leaders
protects the authors of "original works" from others who would use their work unlawfully - Correct answer copyright act of 1976 a copyright holder has the right to authorize other to _______ the work public - Correct answer reproduce, distribute and display which of the following is a reason training and development has become critical - Correct answer changing demographics advances in technology globalization According to the stages of HR competency, developing credibility and reputation are both part of what state? - Correct answer Applying Which of the following is the responsibility of line management and not the human resources department? - Correct answer provides feedback on the effectiveness of formal training efforts true or false: training is best done when it links training and learning goals to overall organization goals and strategies - Correct answer true What is the goals of the needs assessment? - Correct answer 1. determine whether training need exists
- where in the organization this need exists
- exactly what the nature of the training need is KSAs - Correct answer knowledge, skills, and abilities What are the three levels of needs assessment - Correct answer organizational, task, and person Implies an investigation of system-wide components of an organization - Correct answer organization analysis results in a detailed statement of the conditions under which a task is performed - Correct answer task analysis What is the focus of person analysis? - Correct answer how well an employee demonstrates the KSAOs required for job performance
a learning objective should be a/an ______ objective - Correct answer behavior True of False: practice is best done all together at a single time instead of spread out over a period of time - Correct answer false; practice is generally most effective if distributed over a period of time rather than "massed" at a single time What can be most powerful kind of feedback for learning? - Correct answer Observation What are the different learning styles? - Correct answer visual, kinesthetic, auditory Kinesthetic learners - Correct answer may find it hard to sit still during traditional lectures concrete experience, reflective observation, abstract conceptualization and active experimentation are all examples of: - Correct answer learning approaches adult learners: - Correct answer -need to know "the why" for any training -need to be self-directed -bring extensive work-related experiences into training In order to be ready for training, trainees need high self-efficacy. In other words, trainees need: - Correct answer to believe they are capable of learning the material training and development methods can be divided into three categories - Correct answer information presentation, simulation, and on-the-job Sensitivity training is an example of - Correct answer simulation training and t groups what is the most common approach to training - Correct answer classroom learning a variation of e-learning - Correct answer blended learning
reactions and learning measures are called _____ evaluations - Correct answer internal which experimental design includes single-group pretest-protest - Correct answer pre-experimental design what is the training evaluation with quasi-experimental design - Correct answer time series which of the following is considered career planning - Correct answer communicate development preferences to manager which of the following is considered career management - Correct answer identify future organizational staffing needs which of the following are models of career development - Correct answer young career customer relations and employee and union relations are considered - Correct answer organizational-level information what is the 3rd phase of the adult renewal cycle - Correct answer cocooning which of the following is an issue faced by those about to retire? - Correct answer self-management territoriality need to belong What are the 3 phases in the performance management cycle? - Correct answer goals, feedback and evaluate performance. Results of behavior that have been evaluated by an organization - Correct answer performance Which of the following affect motivation - Correct answer self-efficact, feedback, attitude and valies promotion and wage are both sub-goals of - Correct answer evaluation
evaluations can be aimed at the following - Correct answer product, process and person What are the two types of performance measures - Correct answer objective and subjective What are employee rights? - Correct answer rights desired by employees regarding job security and their treatment Which of the following correctly describes what non-punitive discipline is? - Correct answer focuses on respecting the employees ability to recognize responsibility which of the following should be done when creating a termination case - Correct answer -determine an appropriate period of notice -include clauses that benefit the employee and employer -employer should determine what requires protection ______ is/are involved in planning and budgeting for the organization, whereas _____ establish/establishes the direction - Correct answer management/leadership according to the hershey-blanchard situational theory of leadership, if someone has low relationship/low task, they are which quadrant? - Correct answer delegrating which of the following are traits of transactional leader - Correct answer motivation which of the following is a trait of a transformational leader - Correct answer charisma: provides vision and a sense of mission, instills pride and gains respect and trust. the ability to understand the emotional makeup of others is what emotional intelligence - Correct answer empathy an ability to find common ground and build rapport - Correct answer social skill
During which step of the on-the-job training process do you make sure trainees know each point of the training? - Correct answer Present the information The opportunity for practice consists of all of the following except? - Correct answer task type **job relevance breadth activity level Which of the following is a level of criteria in training evaluation? - Correct answer results What is a training evaluation with a quasi-experimental design? - Correct answer Time series Quasi-experimental design includes time series and nonequivalent control group What of the following is considered career planning? - Correct answer Communicate development preferences to manager Which of the following is considered career management? - Correct answer identify future organizational staffing needs Which is NOT a model of career development - Correct answer organizational entry **young career late career occupational preparation Customer relations and employee and union relations are considered: - Correct answer Organization-level information Promotion and wage are both sug-goals of - Correct answer evaluation =promotion, salary decisions, validation of employee selection approaches, evaluation of training effectiveness
How are employee rights related to training and development? - Correct answer often, supervisors unjustifiably dismiss employees because they were not taught According to the Hersey-Blanchard Situational Leadership Model, if someone has low relationship/low task, they are in which quadrant? - Correct answer delegating Which of the following is a trait of transformational leader? - Correct answer charisma Inspires and motivates others and builds relationships are behaviors of: - Correct answer interpersonal skills Which of the following is NOT a discipline necessary to become a learning organization? - Correct answer shared vision **inspired leadership mental models team learning
