Role of Verbal & Nonverbal Messages in Effective Communication, Schemes and Mind Maps of Communication

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Communication (Journal)

 How often have you thought you explained something well only to discover that your friend did not understand?  What silly conversational mistakes have caused some serious misunderstandings in your life?  Can you identify exactly why the problems happened

Communication is

 A process of sending and receiving communication  Communication involves certain essential elements  Verbal messages  Non-­‐verbal messages  Perception  Channel  Feedback  context

Verbal Messages

 Are spoken words, we use for communication  Involve both the choice of words and the order of the words in a sentence  Words do not have same meaning for everyone  Words also change meaning over time  Communicators need to know how to select the most exact words to get their message across accurately

Idiomatic expressions

 Cannot really derived from literal meaning of the words  Examples:  “Keep tabs on”  “Take a walk”  “Beat the clock”  “Bite the dust”  “Pull a fast one”  “Raise the roof”

Who might understand the

meaning of these statements?

 “Whisk vinegar, olive oil, and shallots together”  “Write an equation for each problem”  “Use a clove hitch a tie and line to the piling”  “Click a start button in Windows Vista”  “The switch-­‐hitter is 5 to 21 with three home runs”  “The next five measures are andante”

Predict what problems

someone might have in

understanding the following

statements:

 “Don’t have a cow, man.”  “Quit acting like a wannabe.”  “Take the scoop up and attach it to the batten.”

Differences in Meaning

 Different people may have difficulty understanding the same message even when all the words are English.  Not all words mean the same thing to all people  Even a simple word like “right” has different meaning in different situations.  I have a right to know  I have a right answer  Take a right turn

Small Group

 List a possible meaning of the following words and phrases:  Expensive party See you later  Tall hot What a day!  Free bad She is cool.  What’s on Friday night?  That’s an interesting video.

Meanings

 Denotative: definitions found in dictionary  Connotative: an emotional or personal response (positive or negative) to a word  For example:  Most people would have positive emotional responses to the words home, peaceful, cozy, and friend and negative responses to the words liar, anxious, filthy and terrorist.

Changes in Language

 Language changes constantly  Old words may disappear entirely or their meanings may change  Example:  The word “clepe” meaning “to call” or “name” has disappeared from ordinary use.  The word “score” dates from the 14 th century, and one early definition of the word is “twenty”  Who used the word “score” in one of his famous speech?

Slang

 Informal language  It is unique to a particular group  These word change often  Used in informal conversations  Within a certain age groups  Most often understood by small number of people

Interact

 Interview someone over the age of fifty. Ask the person list ten words in use today that he/ she did not know as a young person. Combine your list with the lists of three or four other classmates and share your findings with the class.

Nonverbal Messages

 Messages expressed without words.  appearance, facial expression, eye contact, posture, gestures and voice affect how words are understood  Factors like space, time and place play a major role  We depend heavily on wordless communication

Appearance

 We probably make quick first judgment about others based on appearance  Who would you ask for directions if you are lost?  How we dress, hairstyle, use make up and decorations send message

Facial Expression & Eye

Contact

 Smiles or frowns tells others a great deal about how a person is feeling  It reveals quickly that a person is angry, happy, frustrated or nervous  People believe eyes are the most expressive part of the body  Read feelings such as anger, surprise or delight  “The eyes are the windows to the soul”

Posture, Walk & Gestures

Voice

 Not what is said but how it is said conveys important messages  Pitch—high or low tone of voice  Rate—quickly or slowly; the pace  Vocal Quality—tone or sound of voice  Volume—the loudness and softness of voice

Voice

 Some voices put listeners to sleep and others make listeners to pay attention  You need to vary your voice in order to hold your audiences attention  Change in voice make your speech interesting and help make your meaning clear

Space, Time and Place

 Contextual clues  Bubble  Rushed  Privacy  Setting shape the way you communicate

Speaking Non-­‐Verbally

1. Handout for Pantomime
2. Read the handout carefully
3. The Pantomime speeches are due

Feelings

 You depend heavily on nonverbal messages to understand feelings and attitudes.  Good communicators learn to read nonverbal cues rather than relying only on the verbal message  so much is communicated nonverbally.  actions speak louder than words.

Nonverbal and cultures

 Nonverbal messages differ according to culture.  Many American business executives have to be taught how to understand the nonverbal messages of different cultures

Good communicator

 Verbal and nonverbal messages are central to the communication process.  A good communicator sends and interprets both verbal and nonverbal messages skillfully.  Communicator understands the vocal production process.  Messages are only one element of the whole communication process.

Perception

 The process of giving information you learn through your five senses is called perception.  It involves two steps:

1. Something affects your senses. (You see, **hear, taste, smell, or touch something)

2. You interpret and explain the sensation to** yourself. (You give meaning to what you are seeing, hearing, tasting, smelling, or touching)