CMQ-OE
In computing ROTI, which of the following would not be considered a training cost?
A) Trainer's travel and living expenses.
B) Employee Turnover.
C) Computer purchased solely for training.
D) Participants' time away from their jobs correct answer B. Employee Turnover is not
considered a training cost
A company should develop or expand its quality policy in order to: A) document demands on its
suppliers.
B) describe its fundamental quality beliefs.
C) increase the output of its employees.
D) improve the cycle time of its products correct answer D. Improve the cycle time of its
products
Quality function deployment looks at the relationship between all but which of the following
components?
A) Customer wants/ needs.
B) Company product/ process characteristics.
C) Competitor product performance.
D) Customer service training requirements correct answer D. Customer Service training
requirements is not a relationship reviewed under Quality function deployment
The most effective way of helping individuals manage change is to: A) provide them with a
management policy that gives them a clear understanding of the change expected.
B) assign specific roles for them during and after the change.
C) have them participate in the change-planning process.
D) give them the opportunity to relocate to areas in the company that are not changing correct
answer C. Having them participate in the change-planning process is the most effective way of
helping individuals manage change
