CAP
Although everyone has a preferred method of contact, and not everyone uses all channels, volunteers to
be communicated with and contacted on a regular and ongoing basis through a variety of tools and
channels. correct answer True
How does CAP reward volunteers? correct answer With Awards and Public Recognition
While good training is extremely valubale, its not necessary for volunteers to feel they have the required
knowledge and skills, and are adequately prepared for their assignments, as on the job training is the
most beneficial type of learning. correct answer False
One key reason volunteers will leave an organization is that they are not inspired or motivated by
leaders. correct answer False
People join for various reasons. Select all applicable exampes below: correct answer a.love of aviation
b.need to socialize and develop new friends
c.desire to help youth
While it is common for paid staff, volunteers are donating their time and energy, and do not need to be
given job performance reviews where their skills task performance is evaluated. correct answer False
Although it seems obvious, service awards are the cornerstone of recognizing our volunteers. correct
answer False
The things that motivate people in CAP evolve over time. If those key motivators, old or new, aren't
being served, they will not leave the organization, but will engage less. correct answer False
Despite the substantial differences between them working with paid professionals vs professional
volunteers is not significantly different. correct answer False
