Download Optus $60 My Plan: Calling and Data Rates and more Exercises Voice in PDF only on Docsity!
Other common usage types not included in your minutes Rates (inc GST)
Directory Assistance 1223 50c per call
Standard national video calling $1.00 per minute plus 40c flagfall
124YES 90c per minute plus $1.75 flagfall
International calls See: optus.com.au/international
International SMS 50c per SMS up to 160 standard characters
International MMS 75c per MMS
International video calling $1.50 per minute plus 35c flagfall
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Bundling arrangements
You don’t need to bundle this plan with any other Optus service. However, you might be able to get additional discounts if you have another Optus Service.
Mandatory goods
You need a mobile phone to use this service. If you choose to buy a phone from us you may be able to pay for it in monthly repayments.
Special Promotions and Bolt-ons
This summary doesn’t include any special promotions or extra value added services (bolt-ons) that you select whilst you have this mobile plan.
Optus Mobile Fair Go™ policy
Optus Mobile Fair Go™ policy applies to ‘commercial purpose use’, and ‘non-ordinary use’ of this plan. For further details go to optus.com.au/mobilefairgo
Description of the Service
The $60 My Plan is available to selected existing Postpaid Mobile Services changing rate plans and includes the following monthly inclusions for use within Australia:
600 minutes of standard national voice calls
Unlimited standard Text and MMS to Australian mobiles
2GB of Mobile Internet Data.
Minimum Term
The contract term and handset repayments (if any) will continue from your old plan (i.e. if you were on a 24 month plan and connected 18 months ago, this plan will have a 6 month minimum term)
$ 60 My Plan Minutes Cost of Minutes Data Cost of Data
MONTHLY BASE INCLUSION 600 $40 per month 2GB $20 per month
ADDITIONAL MINUTES ADDITIONAL DATA NEXT LEVEL 600 - 800 $10 2GB – 3GB $
NEXT LEVEL 800 – Unlimited^ $
And then $10 for each additional 1GB (or part thereof) that you use, up to a maximum of 20GB per month. Your service may then be restricted or we may continue to charge you at these rates.
Critical Information Summary
Information about the service –
$60 My Plan 600min 2GB
How My Plan works
On the $60 My Plan you will pay a $ monthly fee and receive a monthly base plan of included voice minutes and data.
During the month
If you use more than your base voice or data inclusions we’ll automatically move you up and charge you for another level of minutes or data, as per the table below.
If you then use more than that level, you will automatically be moved up to and charged for the next level after that.
You’ll only move up a level for the minutes or data inclusion you’ve used up. For example, you make 700 minutes of standard national calls during the month. As your base inclusion is 600 minutes, this means you’ve gone over your base plan’s talk inclusion by 100 minutes. We’ll automatically move you up to the next level which is 200 extra minutes for $.
At the end of your billing cycle
Once your billing cycle ends, you’ll automatically move back to the original inclusions and charges of your base $60 My Plan (i.e. $60 for 600 minutes and 2GB data).
Mobile Internet Data
Monthly data inclusion 2GB Additional data charges in Australia See “Data Usage” section
Unlimited usage types Rates
Standard national Text Unlimited – Rates do not apply
Standard national MMS Unlimited – Rates do not apply
Calls to 1800 numbers Unlimited – Rates do not apply
Voicemail diversions and deposits Unlimited – Rates do not apply
ALL WITHIN AUSTRALIA
Usage types included in your minutes Included in Minutes
Standard national voice calls to Optus Mobiles Yes Standard national voice calls to other Australian mobiles Yes Standard national voice calls to fixed lines Yes National diversions Yes VoiceMail retrievals Yes Calls to 13/1300 numbers Yes
1391573_CIS_$60_My Plan_2GB_0214 February 2014
Minimum monthly charge
$60 per month
Cancellation fees
The maximum cancellation fee is $720 on a 24 month contract. This fee will decrease in intervals after the first half of your contract term, which started from the date you connected to your old plan. If you cancel your plan, you’ll also have to pay any remaining payments for your phone if you have chosen a handset repayment option. If you receive a monthly handset credit, you will no longer be entitled to the credit and you’ll have to pay the remaining handset payments in full.
Plan changes
If you change your plan during your contract term a fee may apply. Contact Customer Service if you would like further information.
Data Usage
Data will be counted in kilobytes, and includes both uploads and downloads. On the $60 My Plan you get 2GB of data for use within Australia. If you use more than the base 2GB inclusion, you will automatically be moved to the next 1GB level and charged $10 for each additional 1GB of data (or part thereof) that you use, up to a maximum of 20GB per month, after which point your service may be restricted or we may continue to charge you at these rates.
The cost of 1MB included data is $0.
Tracking your spend
We’ll provide you with text usage alerts once you’ve reached approximately:
50%, 85% and 100% of your included minutes or data inclusion (whichever comes first); and
We’ll also send you a text when you’ve reached 85% and 100% of any additional levels of minutes or data that you use above your standard plan each month.
Each $50 (ex. GST) of charges on services that aren’t part of your plan’s included minutes or data.
You can also monitor your unbilled usage by:
Visiting My Account at optus.com.au/myaccount
Downloading the My Optus App on your Android™ or iPhone at optus.com.au/MyOptusApp
For more information about usage alerts, see optus.com.au/alerts
Using your service overseas
You cannot use your included value, minutes or data if you are overseas. Also, your usage details and alerts may take longer than normal to update.
To avoid any nasty surprises, see optus.com.au/travel for information on roaming charges and tips on how to control your spend.
Customer service
You can call 1509 for free from your Optus Mobile for self-service on your account balance, usage status, payment details and other information at any time. Remember, you can call Optus Customer Service and Technical Support from your Optus mobile at no charge.
For other assistance and account information, see optus.com.au/customerhelp
Customer complaints
You can contact our complaint resolution area by calling us on 133 937 for consumer customers or 133 343 for small business customers. We encourage you to contact us first so that we can try to resolve your complaint straight away. If you’re not happy with the outcome, you may also contact the Telecommunications Industry Ombudsman on 1800 062 058.
This is a summary only – the full Terms and Conditions for this plan can be found at optus.com.au/standardagreements
Mobile Calls and Text
On the $60 My Plan you get a base monthly inclusion of 600 minutes for standard national calls. If you use more than your included minutes, you will be automatically moved up to and charged for the next level of minutes, as detailed in the table below:
Additional Minute Levels Additional Cost per month
600 - 800 $ 800 - Unlimited $
The cost of a 2 minute standard national mobile call is $0.
On the $60 My Plan you get unlimited standard national Text and MMS to mobiles within Australia.
Paper invoice fee
A $2.20 fee will be charged each month if you choose to receive a paper bill. To see your bills online, or request email billing go to optus.com.au/myaccount
Payment processing fee
If you don’t pay by direct debit (bank account or credit card) or BPay savings, a payment processing fee will apply. For details go to optus.com.au/payments
Late Payment fee
If you don’t pay your bill by its due date we may charge you a late fee. For more information please see optus.com.au/standardagreements
Information about pricing
Other information
