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Dell Client 2019 Assessment
What are the advantages of SSD when compared to traditional HDD - correct answer Lower Latency Less prone to physical failures Faster RW speeds Silent operation Which Dell Diag tool can be used as a troubleshooting tool when the system fails to boot into the OS - correct answer ePSA Why sometimes the values in BIOS cannot be saved and shows as manufacturing mode - correct answer Jumper is at SERVICE_MODE When would you run the RMA Shim tool on a Chromebook - correct answer System board replacement To preserve BIOS settings before recovering it, user need to - correct answer Reset NVRAM to Disabled What is correct about Intel Optane Memory - correct answer System acceleration solution Pairs memory and storage Which key is used to access the one time boot menu while restarting the computer - correct answer F FastBoot is the Pre-Boot environment of Android that starts before Android - correct answer True Which of the following statements are true about the new PSU BIST - correct answer To restart the PSU BIST
Ensure to disconnect AC power To start the PSU BIST Select steps involved in unpackaging parts - correct answer Select All Which of the following is the correct way to trigger BIOS Recovery 2 - correct answer CTRL+Esc What is Thermal Grease - correct answer between processor & heatsink Which is the notebook computer category that is designed to be suitable for small orgs with little or no IT staff - correct answer Vostro Dell desktop portfolios include Optiplex, Inspiron, Vostro, Precision, XPS, AIO - correct answer True PC Doctor USB solution offers - correct answer DOS Test Individual Diag Windows Test After system board replacement, a field tech can input the service tag value only once - correct answer true If the system is not booting into the OS, how can you check if the HD is detected - correct answer Bios What is the status of the power LED when a system board failure has occurred - correct answer blinking (2,6) You are fixing a computer running Windows 8.1 and its not booting. which of the bios settings will you change - correct answer Change boot mode to UEFI Enable Legacy Option ROMS
How do you perform Latitude Self-Heal Recovery - correct answer Unplug AC and remove battery disconnect CMOS battery release flea power plug in AC if ePSA passes the hard drive test and still the system does not load the operating system - correct answer Corrupt or missing OS Which of the following statements are true about Latitude Self-heal recovery - correct answer Upon successful completing Before replacing sys board When self heal is triggered Which of the following are valid steps in launching ePSAdiagnostics - correct answer Power up and press F12 to go to boot menu Use up and down arrow keys to select diagnostics How do you enable BIOS Auto-Recovery - correct answer Click Maintenance under Bios Select BIOS recovery Check BIOS Auto Recovery Apply Exit On a Win10 system, what will you do after replacing the system board - correct answer Enter the 5x5 DPK and hand over the key to the customer What are the key functions of BIOS - correct answer Identify the system devices Tests the system devices Activate the system device
Bios Recovery 2 from HD option can be disabled in - correct answer BIOS 32gb DIMM are only supported using Xeon W Series - correct answer True After replacing the system board on a Chromebook, you will need to execute RMA Shim to set VPD - correct answer True Select the correct service scenario for a Dell system factory installed with windows 10 which has been root caused to a faulty MB - correct answer Replacement motherboard will be dispatched together with windows universal DPK Identify different types of displays - correct answer TFT CRT ELD LED WLAN stands for Wide Local Area Network - correct answer False Under which service plans can you schedule hardware and software scans, clean files manually and tune system performance using support assist - correct answer Select All On Dell Venue Pro Tablets or Latitude portable systems without a keyboard, what are the steps required to access BIOS/System - correct answer Press power button, before Dell logo is displayed press the volume down button What does the occasional orange discoloration of a CPU package lands indicate - correct answer No impact Depending on your Dell service plan, Support Assists automates and facilitates your engagement with Dell Tech support - correct answer True How will you initiate ePSA in a Dell system - correct answer Press F
You are servicing a Del 3265/3263 and determine the LCD is faulty - correct answer Run ePSA Check device manager If Recovery image from both systems primary HD and external USB key is present, which image will the BIOS tool select - correct answer USB Discrete graphics cards connect to the motherboard using AGP or PCI - correct answer True Identify types of memory - correct answer DDR3L DDR DDR DDR DDR Which of the following items that are not affected by the RTC reset - correct answer Service Tag Admin Password Ownership Tag System Password Asset Tag BIOS Recovery 2 does not support trigger from touch panel - correct answer True How will the Dell command utility update help customers - correct answer Dell Command utility update will check online for the latest BIOS, driver Firmware and Dell application updates
