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Dell Tech Certification, Exams of Advanced Education

Abilene Christian University (ACU)Advanced Education

Dell Tech Certification-----------Dell Tech Certification

Typology: Exams

2025/2026

Available from 02/13/2026

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Dell Tech Certification
If the system is not booting into the operating system, how can you check if the
hard drive is detected?
- The HDD indicator light or LED
- From within the Windows (or other) operating system
- Go to BIOS
- Open the Chassis and Check - correct answer Right answer:
- Go to BIOS
What does Factory Data Reset do on Dell Venue Tablet?
- Will erase all personal data and downloaded applications on the Tablet
- Resets the hardware, personal data and applications are not affected
-Will allow you to restore the Tablet to an earlier date
-Erases only personal data, all downloaded applications will remain intact - correct
answer Correct answer:
- Will erase all personal data and downloaded applications on the Tablet
State True or False:
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Dell Tech Certification

If the system is not booting into the operating system, how can you check if the hard drive is detected?

  • The HDD indicator light or LED
  • From within the Windows (or other) operating system
  • Go to BIOS
  • Open the Chassis and Check - correct answer Right answer:
  • Go to BIOS What does Factory Data Reset do on Dell Venue Tablet?
  • Will erase all personal data and downloaded applications on the Tablet
  • Resets the hardware, personal data and applications are not affected -Will allow you to restore the Tablet to an earlier date -Erases only personal data, all downloaded applications will remain intact - correct answer Correct answer:
  • Will erase all personal data and downloaded applications on the Tablet State True or False:

Discrete Graphics cards connect to the motherboard of a computer system using a slot, typically an Accelerated Graphics Port (AGP) or a Peripheral Component Interconnect Express (PCIe) - correct answer Statement is:

  • True Why sometimes the values in BIOS cannot be saved and shows as manufacturing mode?
  • The systemboard jumper is at CMOS_CLR state
  • The systemboard jumper is at SERVICE_MODE state
  • The systemboard is faulty
  • THe systemboard jumper is at PASSWORD-CLR state - correct answer Correct Answer:
  • The systemboard jumper is at SERVICE_MODE state Choose all that Apply: Which of the following statements are true about the New PSU BIST?
  • During PSU BIST, If PSU LED light will stay ON - PSU is functioning properly
  • To restart the PSU BIST : Disconnect the AC power cord for 15 seconds (PSU BIST reset time), and then plug in the AC power cord
  • To start the PSU BIST: Plug in the AC power cord & note the LED light status
  • My Dell
  • PC Doctor
  • ePSA - correct answer Correct Answer:
  • ePSA State True or False: Depending on your Dell service plan, SupportAssist automates and facilitates your engagement with Dell Technical Support - correct answer Correct Answer:
  • True State True or False: After a System Board replacement, a field technician can input the service tag value only once - correct answer Correct Answer:
  • True How should the technicians handle the PCBs while dismantling or repackaging them?
  • From the edge / sides
  • From the surface
  • From the bottom
  • By the neck - correct answer Correct Answer:
  • From the edge / sides Choose all that Apply: Which of the following platform uses both Key and Button Sequence Trigger? Select the correct responses and click Submit.
  • Convertible Platform
  • Desktop
  • Detachable Platform
  • Notebook - correct answer Correct Answer:
  • Convertible Platform
  • Detachable Platform State True or False: Dell Desktop portfolios include Optiplex, Inspiron, Vostro, Precision, XPS, and All-in- One - correct answer Correct Answer:
  • True When one or more drives in a RAID array contain data errors, and another drive in the array is no longer an active member of the array due to drive failure, foreign configuration, drive removal, or any other reason, this creates a condition known as
  • Activate the system devices What is Thermal grease?
  • None of these answers are correct
  • Thermal grease is a substance used to manage better heat conduction between two surfaces such as Processor & Heatsink
  • Thermal grease is a substance used to manage better heat conduction between two surfaces such as Processor & System board
  • Thermal grease is an adhesive liquid used to fix small parts on the System board - correct answer Correct Answer:
  • Thermal grease is a substance use to manage better heat conduction between two surfaces such as Processor & Heatsink How will the Dell Command Utility Update help Customers?
  • Dell Command Utility Update will check online for the latest BIOS, driver, Firmware and Dell Application updates for a system for a system and also helps to download and install the updates
  • Dell Command Utility Update will check online for the latest Dell Application updates for a system and also helps to download and install the updates
  • Dell Command Utility Update will downgrade the BIOS by downloading and installing a lower ver - correct answer Correct Answer:
  • Dell Command Utility Update will check online for the latest BIOS, driver, Firmware and Dell Application updates for a system and also helps to download and install the updates

When to use RTC Reset?

  • To recover from No POST / No Boot
  • To recover from No Video / No POST
  • To recover from No Boot / No Power
  • To recover from No Power / No Video - correct answer Correct Answer:
  • To recover from No POST / No Boot Choose all that Apply: Which of the following are valid steps in launching ePSA diagnostics?
  • Power up the system and press the F12 key multiple times during the boot process to go to the Boot menu
  • Use the up and down arrow keys to select Hand Disk Drive on the Boot menu and press the Enter key
  • Power up the system and press the F2 key multiple times during the boot process
  • Use the up and down arrow keys to select < Diagnostics > on the menu and press the Enter key - correct answer Correct Answer:
  • Power up the system and press the F12 key multiple times during the boot process to to to the Boot menu
  • In the event of system board replacement Choose all that Apply: You are servicing a Dell^TM Inspiron^TM 22 3265 / 3263 AIO Desktop and determine that the LCD panel is faulty. What troubleshooting steps you will follow before replacing the LCD Assembly?
  • If system boots into Windows, check device manager for USB Input device which has a white circle and a down arrow, right click and enable it to test its functionality.
  • Initiate BIOS Recovery via by pressing Ctrl + Esc keys upon powering on the system
  • Run ePSA, but press Esc t - correct answer Correct Answer:
  • If system boots in Windows, check device manager for USB Input device which has a white circle and a down arrow, right click and enable it to test its functionality
  • Run ePSA, but press Esc to stop testing and regain control of the cursor. Double tap on the screen and see if the cursor moves to your pressed location. That will determine if hardware is needed to be replaced or it is a software problem BIOS Recovery 2 from Hard Drive option can be disabled in ________
  • DOS
  • Windows
  • BIOS
  • No option to disable BIOS Recovery 2 from Hard Drive - correct answer Correct Answer:

- BIOS

Which is the easiest way to verify the functionality of system board?

  • By removing the memory module
  • By reinstalling the OS
  • By swapping the system board
  • Check the PSU Built in Self-test test button - correct answer Correct Answer: By removing the memory module Which key is used to access the one time boot menu while restarting the computer?
  • F
  • F
  • F
  • F5 - correct answer Correct Answer:
  • F How will you initiate ePSA in a Dell System?
  • Press F12 to enter one time boot menu and then select diagnostics

When do you select the BT Disabled setting in Service Menu of Manufacturing Mode (SMMM)?

  • It should never be checked
  • If BT Disabled label is present inside the bottom door or Chassis
  • If BT card is not ordered with the system
  • It should always be checked irrespective of other settings - correct answer Correct Answer:
  • If BT Disabled label is present inside the bottom door or chassis Choose all that apply: What is correct about Intel Optane Memory?
  • It is Intel Processor L4 cache
  • It is SATA based storage solution
  • It pairs memory and storage into one virtual drive visible to the OS
  • It is a system acceleration solution for new 7th Gen Intel Core-l processor & Chipset platforms - correct answer Correct Answer:
  • It pairs memory and storage into one virtual drive visible to the OS
  • It is a system acceleration solution for new 7th Gen Intel Core-l processor & Chipset platforms

Choose all that Apply: To prevent CPU pings from being bent or any damage to the system board, which has to be returned to Dell, technicians must ensure that:

  • ZIF Socket T cover is placed back covering the CPU socket
  • Plastic bag is used for repackaging
  • No special protection required
  • ESD bag is used for repackaging - correct answer Correct Answer:
  • ZIF Socket T cover is placed back covering the CPU socket
  • ESD bag is used for repackaging State True or False: Dell notebook portfolios include Inspiron, Latitude, Vostro, XPS, and Precision. - correct answer Correct Answer:
  • True State True or False: M.2 is data transfer protocol while NVMe is a form factor - correct answer Correct Answer:
  • False
  • True Choose all that Apply: Identify different types memory modules.
  • DDR3 Memory
  • DDR4 Memory
  • DDR
  • DDR
  • DDR3L Memory
  • DDR
  • DD1 - correct answer Correct Answer:
  • DDR3 Memory
  • DDR4 Memory
  • DDR
  • DDR3L Memory
  • DDR

Choose all that apply: PC Doctor USB solution offers:

  • DOS Test
  • WIndows Test
  • Backup and Restore
  • Individual Diagnostics - correct answer Correct Answer:
  • DOS Test
  • Windows Test
  • Individual Diagnostics Choose all that Apply: Which of the following items that are not affected by the RTC reset.
  • Secure Boot Enable
  • Ownership Tag
  • The Boot List
  • Enable Legacy Option ROMs

Set the " Reset NVRAM" option to "Disabled" before starting the recovery process. Choose all that Apply: Identify different types of displays

  • Light-emitting diode (LED)
  • Thin-film Transistor (TFT)
  • Electroluminescent (ELD)
  • Video Graphic Array (VGA)
  • Curved Carbon Ray Tube (CCRT)
  • Cathode ray tube (CRT)
  • High Definition Multimedia interface (HDMI) - correct answer Correct Answer:
  • Light-emitting diode (LED)
  • Thin film transistor (TFT)
  • Electroluminescent (ELD)
  • Cathode ray tube (CRT) Choose all that Apply:

Identify Dell's product portfolios.

  • Chrome
  • Desktops and All-in-Ones
  • 2-in-1 PCs
  • Laptops
  • Tablets - correct answer Correct Answer:
  • Chrome -Desktops and All-in-Ones
  • 2-in-1 PCs
  • Laptops -Tablets State True or False: WLAN stands for Wide Local Area Network - correct answer Correct Answer:
  • False State True or False: