FDCPA Study
Your agency has received a creditor client complaint. Which of the following most likely occurred? -
correct answer ✔✔The complaint was filed by a client through their own investigation or information
received from a consumer.
Your agency has received a Better Business Bureau Complaint. Which of the following most likely
occurred? - correct answer ✔✔The complaint was filed by a consumer.
The FDCPA allows debt collectors to contact a consumer: - correct answer ✔✔Between 8:00 a.m. and
9:00 pm. in the consumer's time zone.
In order to avoid a lawsuit, which of the following is the best approach to take? - correct answer
✔✔Know your client.
You reach a consumer's co-worker. What should you say? - correct answer ✔✔Ask the co-worker if he
can verify the consumer is still employed there, home phone number and home address.
A consumer's friend asks, "Who are you and what is this about?"What should you say? - correct answer
✔✔Say the name of your company and, "I'm calling about a personal business matter. Do you
know when he will be home?"
You talk to a consumer's aunt who gave you a number to reach the consumer. After calling the number
you find out that the consumer no longer lives there. What should you do? - correct answer ✔✔Contact
the aunt a second time to see if she can update or correct the consumer's account
information.
You have talked to a friend of the consumer two times. Are you allowed to call the friend a third time if
you believe the friend has updated information? - correct answer ✔✔Yes
