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An overview of various aspects of quality in it projects, including functionality, features, performance, reliability, maintainability, quality assurance, control, and improvement. It discusses the responsibilities of project managers in ensuring quality and introduces several tools and techniques for achieving it, such as cause-and-effect diagrams, quality control charts, and the seven run rule.
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Functionality is the degree to which a system performs its intended function Features are the system’s special characteristics that appeal to users System outputs are the screens and reports the system generates Performance addresses how well a product or service performs the customer’s intended use Reliability is the ability of a product or service to perform as expected under normal conditions Maintainability addresses the ease of performing maintenance on a product 11
International Organization for Standardization (www.iso.org)
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Acceptance decisions Rework Process adjustments
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A control chart is a graphic display of data that illustrates the results of a process over time The main use of control charts is to prevent defects, rather than to detect or reject them Quality control charts allow you to determine whether a process is in control or out of control When a process is in control, any variations in the results of the process are created by random events; processes that are in control do not need to be adjusted When a process is out of control, variations in the results of the process are caused by nonrandom events; you need to identify the causes of those nonrandom events and adjust the process to correct or eliminate them 17
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