IT Project Quality Management: Functionality, Features, Performance, Reliability, Maintain, Slides of Human Resource Management

An overview of various aspects of quality in it projects, including functionality, features, performance, reliability, maintainability, quality assurance, control, and improvement. It discusses the responsibilities of project managers in ensuring quality and introduces several tools and techniques for achieving it, such as cause-and-effect diagrams, quality control charts, and the seven run rule.

Typology: Slides

2012/2013

Uploaded on 07/25/2013

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Scope Aspects of IT Projects
Functionality is the degree to which a system performs its
intended function
Features are the system’s special characteristics that
appeal to users
System outputs are the screens and reports the system
generates
Performance addresses how well a product or service
performs the customer’s intended use
Reliability is the ability of a product or service to perform
as expected under normal conditions
Maintainability addresses the ease of performing
maintenance on a product
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Scope Aspects of IT Projects

Functionality is the degree to which a system performs its intended function  Features are the system’s special characteristics that appeal to users  System outputs are the screens and reports the system generates  Performance addresses how well a product or service performs the customer’s intended use  Reliability is the ability of a product or service to perform as expected under normal conditions  Maintainability addresses the ease of performing maintenance on a product 11

Who’s Responsible for the Quality

of Projects?

 Project managers are ultimately responsible for

quality management on their projects

 Several organizations and references can help

project managers and their teams understand

quality

 International Organization for Standardization (www.iso.org)

 12

Quality Control

 The main outputs of quality control are:

 Acceptance decisions  Rework  Process adjustments

 There are Seven Basic Tools of Quality that help

in performing quality control

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Cause-and-Effect Diagrams

 Cause-and-effect diagrams trace complaints

about quality problems back to the responsible

production operations

 They help you find the root cause of a problem

 Also known as fishbone or Ishikawa diagrams

 Can also use the 5 whys technique where you

repeat the question “Why” (five is a good rule of

thumb) to peel away the layers of symptoms that

can lead to the root cause

15

Quality Control Charts

 A control chart is a graphic display of data that illustrates the results of a process over time  The main use of control charts is to prevent defects, rather than to detect or reject them  Quality control charts allow you to determine whether a process is in control or out of control  When a process is in control, any variations in the results of the process are created by random events; processes that are in control do not need to be adjusted  When a process is out of control, variations in the results of the process are caused by nonrandom events; you need to identify the causes of those nonrandom events and adjust the process to correct or eliminate them 17

The Seven Run Rule

 You can use quality control charts and the seven

run rule to look for patterns in data

 The seven run rule states that if seven data

points in a row are all below the mean, above the

mean, or are all increasing or decreasing, then

the process needs to be examined for

nonrandom problems

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Run Chart

 A run chart displays the history and pattern of

variation of a process over time

 It is a line chart that shows data points plotted in

the order in which they occur

 Can be used to perform trend analysis to forecast

future outcomes based on historical patterns

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