Download Housekeeping Management Final Exam Questions and Answers and more Exams Business Management and Analysis in PDF only on Docsity!
Housekeeping Management (Hotel
FINAL EXAM) Latest Edition 2025-
Questions and Correct Answers.
Graded A
Acoustical wall panels with a .85 noise reduction coefficient are capable of absorbing _____________ of the sound waves that hit them. - ANS85% After the last two functions held in the hotel's main banquet room, the meeting services staff dragged tablets across the floor, getting dirt and food into the carpeting. Spot-cleaning the carpet kept housekeeping night crew from attending to routine cleaning responsibilities. The most appropriate action for the executive housekeeper to take would be to - ANSmeet with the meeting services manager to ensure that tables are not dragged across the carpeting. An important part of the executive housekeeper's job is: - ANSplanning how to use the limited resources available to accomplish the hotel's objectives. An interview question such as, "Tell me about the most difficult shift you ever worked at your last job?" is an example of a _____________ question.
At the 250-room Fancy Pants Resort, employee uniforms are laundered on a daily basis. Each day, employees exchange soiled uniforms for clean ones. Given this policy, what would be the minimum par for uniforms inventoried by the housekeeping department? - ANS At the Great Max Hotel, the minimum quantity of guestroom soap is 2 cases. If day-to-day housekeeping operations uses 1 case of soap every 5 days and if soap is ordered every 30 days, what should be the maximum quantity of soap inventoried by the housekeeping department at any given time? - ANS8 cases Controlling expenses in the housekeeping department means: - ANScomparing actual costs with budgeting amounts and assessing the variances Controlling the housekeeping department inventory of machines and equipment depends upon: - ANSmaintaining accurate records, establishing issuing procedures, and maintaining storage area security. Each night, the front office department produces a report that lists rooms occupied theat night and indicates guests who are expected to check out the following day. This document is called: - ANSan occupancy report Each time a position is vacated, either voluntarily or involuntarily, a new employee must be hired and trained. This replacement cycle is known as: - ANSturnover
If the productivity standard at a 400-room hotel is 30 minutes to clean one guestroom, how many room attendant labor hours are needed to clean guestrooms when the hotel is at 80% occupancy? - ANS160 labor hours In which of the following situations could an English-only policy be categorized as a business necessity? - ANSWhen the management staff is unable to speak any language other than English. Items that should be cleaned or maintained on a monthly basis are usually
- ANSpart of housekeeping's deep-cleaning program Laundry output levels are related to: - ANSboth A and B Maintenance procedures for laundry equipment should include checking safety values and cleaning dryer lint screens: - ANSdaily Rooms Division Manager - ANSThe executive housekeeper of a large hotel generally reports to the Safety information is best communicated through: - ANSorientation, ongoing training and safety manuals Soiled linens should be sorted by: - ANSdegree of soiling and linen type Susan, a room attendant at the Security Inn, is cleaning room 432. A woman knocks at the room's entrance and explains that she needs to get
the papers she left on the table for a meeting that is already in progress. What should Susan do? - ANSRequire the woman to use her room key in order to open the door The ________________ provides information on the occupancy or conditions of the property's rooms on a daily basis. - ANSroom status report The cost per use of a linen item is determined by adding the purchase cost to the item's lifespan laundering costs and then dividing that figure by the item's - ANSnumber of lifespan launderings. The minimum quantity for any given cleaning supply item is determined by:
- ANSadding lead time quantity to safety stock level for that item. The OSHA standards relative to means of egress require that: - ANSall properties must have written emergency escape plans The OSHA standards relative to means of egress require that: - ANSall properties must have written emergency escape plans. The standard number of inventoried items that must be on hand to support daily, routine housekeeping operations is called - ANSpar number The type of guest loan items maintained by a hotel generally depend on - ANSthe hotel's level of service and the typical needs of its clientele
What are housekeeping's responsibilities in regard to guest loan items? - ANSto maintain an inventory of guest loan items, respond to guest requests, and track loaned items What are some options that will allow for more flexible scheduling and full staffing in an on-premises laundry? - ANScross-training, scheduling shifts, staggering schedules What are the three R's of waste reduction? - ANSreduce, reuse, recycle What can be used to remove rust stains or scaly film from a toilet? - ANSpumice storne What can help hotel managers collect and analyze data collected from major energy-consuming appliances? - ANScomputerized energy management systems What can reduce the amount of time that cleaning chemicals and other potentially hazardous products have to be stored at the property? - ANSjust-in-time purchasing What contributed to the resurgence in bedbugs as a problem at hotels? - ANSPest control firms switched to bait traps. What does a folding machine do? - ANSIt holds one end of an item to be folded so an employee can fold the item more easily.
What elements make up the triple bottom line? - ANSeconomic, environmental and social What is a roll-in shower required to have to make a bathroom handicap accessible? - ANSa folding seat What is a technique that hospitality properties can use to make a room allergy-friendly? - ANSproviding special pillow encasements What is considered the backbone of high-efficiency lighting? - ANScompact fluorescent lights What is number one workplace safety problem - ANSback injuries What is the difference between an income statement and an operating budget? - ANSAn income statement reports what actually occurred and an operating budget is a plan for what is to come. What is the first step in the pre-recruitment process? - ANSdefine job requirements What is the scale commonly used to measure how quickly flames will spread across the exposed surface of a material? - ANSflame spread index
When cleaning bathroom fixtures: - ANSnever expose brass or chrome to acidic cleaners. When coaching, what is the purpose of re-directive feedback? - ANSto recognize incorrect performance and review ways to improve When deciding whether to use the services of outside contractors, an executive housekeeper should think about: - ANSboth capital budget and operating budget considerations. When trying to leave a smoke-filled room, you should: - ANSstay close to the floor and cover your mouth and nose with a wet towel. When vacuuming a guestroom: - ANSstart at the farthest end of the room and vacuum your way back. Where should dryers be placed for the greatest energy efficiency? - ANSon an exterior wall in a corner of the laundry room Which areas of the property use more energy per square foot than the rest of the property? - ANSkitchen and laundry Which motivational method provides employees with formal written feedback on their strengths and weaknesses on the job? - ANSperformance appraisal
Which of the following activities can reduce the annual cost of energy and water for a hotel by as much as 10% - ANStraining employees to operate the hotel efficiently Which of the following additives to an all-purpose cleaner would be used to remove mineral deposits that can dull, scale, or discolor surfaces? - ANSdelimers Which of the following affords an executive housekeeper the great opportunity to control department expenses? - ANSefficient purchasing practices Which of the following areas of a hotel is a support center? - ANSHousekeeping department Which of the following bathroom floor cleaning methods is unsanitary for the guests and a potential hazard for the employee? - ANSconventional mops and mop buckets Which of the following carpet problems results when carpet fibers become twisted, pilled, crushed, or flared due to heavy traffic or improper cleaning?
- ANSpile distortion Which of the following cost ratios is most helpful to an executive housekeeper when planning expenses for the housekeeping department? - ANScost per occupied room
Which of the following is the deepest cleaning method available for most carpets? - ANSwater extraction Which of the following is the most cost-effective method of purchasing linean replacement stock? - ANSordering large quantities directly from linen mills Which of the following items is used by room attendants to store guestroom and bathroom cleaning supplies? - ANSHand caddy Which of the following management functions best describes the work performed by an executive housekeeper in establishing procedures for the use and storage of keys, linens, supplies, equipment and other items? - ANScontrolling Which of the following planning tools help the executive housekeeper determine how long it should take an employee to perform assigned tasks according to the department's performance standards? - ANSproductivity standards Which of the following statements about bed construction and care is TRUE? - ANSMost hotels use innerspring, memory foam, or latex mattresses.
Which of the following statements about housekeeping's hazard communication responsibilities is TRUE? - ANSA Material Safety Data Sheet should list emergency and first aid procedures if dangerous exposure to the chemical occurs. Which of the following statements TRUE? - ANSHard water reduces a soap's cleaning ability and can cause graying, stiffness and odor in fabrics. Which of the following surfaces would absorb the most moisture? - ANSlatex painted walls Which of the following types of floors is porous and absorbent and, therefore, especially susceptible to water damage? - ANSwood floors Which of the following usually sets the pace at which linens flow through the laundry process? - ANSfolding Why is cotton the fabric of choice for linen napkins and bath towels? - ANSIt has superior absorbency. Why should you avoid overstocking a housekeeping cart? - ANSOverstocking increases the risk that some items will be damaged, soiled, or stolen while cleaning.
