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AHLEI 3rd Edition Managing
Housekeeping Test. Latest Edition
2025-2026. Questions and Correct
Answers. Graded A
160 labor hours – ANS if the productivity standard at a 400-room hotel is 30 minutes to clean one guestroom, how many room attendant labor hours are needed to clean one guestroom when the hotel is at 80% occupancy? 25 - ANSif the time available for guestroom cleaning during a work shift is 6 hours and 40 minutes and each room attendant is expected to clean 16 rooms per shift, each room attendant is expected to clean one guestroom in _____ minutes. 8 cases - ANSat the Great Max Hotel, the minimum quantity of guestroom soap is 2 cases. If day-to-day housekeeping operations uses 1 case of soap every 5 days and if soap is ordered every 30 days, what should be the maximum quantity of soap inventoried by the housekeeping department at any given time? 85% - ANSAcoustical wall panels with a 85 noise reduction coefficient are capable of absorbing _______ of the sound waves that hit them
a Material Safety Data Sheet should list emergency and first aid procedure if any dangerous exposure to chemical occurs - ANSwhich of the following statements about housekeeping's hazard communication responsibilities is TRUE? A property with clean employee work areas will gain the respect and loyalty of its employees. - ANSWhy is it important to keep employee areas clean even though they are typically not seen by guests? accounting division - ANSthe hotel division is responsible for accumulating operating data and compiling financial statements is the: acrylic tub liner - ANSwhat type of bathtub surface is non-porous, resists mold and mildews and cheaper and easier to care for than materials favored by designers? all employees must be trained in the safe use of hazardous chemicals used at a hotel - ANSwhich of the following statement is TRUE? Chapter 7 an income statement reports what actually occurred and an operating budget is is a plan for what it is to come - ANSwhat is the difference between an income statements and an operating budget? an occupancy report - ANSeach night, the front office department produces a report that lists rooms occupied that night and indicates guests who are expected to check out of the following day. This document is called:
combed cottons - ANSwhich of the following cotton fibers make stronger and better quality fabrics than any other types of cotton fibers? communicate needed repairs to the maintenance department - ANSa work order system is used to: compressed work schedules - ANSwhich alternative technique allows an employee to work the equivalent of a standard workweek in fewer than the usual five days computerized energy management system - ANSwhat can help hotel managers collect and analyze data collected from major energy-consuming appliances? conduct a waste audit - ANSwhat will an executive housekeeper need to do when setting up a guestroom recycling program? consistent and accurate physical inventory counts - ANSwhich is the most important part of managing linen inventories effectively? conventional mops and mop buckets - ANSWhich of the following bathroom floor cleaning methods is unsanitary for the guests and a potential hazard for the employee?
cost per occupied room - ANSwhich of the following cost ratios is most helpful to an EH when planning expense for the housekeeping department? cotton - ANSWhat type of material is strong, becomes stronger when wet, is very absorbent, can be starched, can be washed and ironed at high temperatures, has minor shrinkage, and a lower color-retention capability cross-training, scheduling shifts, staggering schedules - ANSWhat are some options that will allow for more flexible scheduling and full staffing in an on-premises laundry? current contracts or past invoices - ANSto estimate future expense levels associated with employing any outside contractors (for major cleaning project, for example), EH should consult: daily - ANSHow frequently should ice machines be checked and cleaned? define job requirements - ANSwhat is the first step in the pre-recruitment process? durability, laundry considerations and purchase price - ANSthe main criteria an executive housekeeper should use when selecting linen are: dusting lamps, bedside tables, and headboards - ANSWhich of the following describes routine cleaning tasks?
food and beverage department - ANSwhich of the following hotel departments is front-of-the-house forbid consumption of food or beverages in washrooms or storage areas containing toxic chemicals - ANSthe OSHA standards pertaining to sanitation: four times a year - ANSan appropriate frequency for turning guestroom mattresses is __________________ freshening the guestroom for the evening - ANSWhat is involved in turndown service? hard - ANSceramic tile is a type of ________ floor. high-speed rotary floor machines should never be used on carpets - ANSwhich of the following statements about carpet and floor care equipment is TRUE? Hot water pipes and drain pipes must be insulated against contact - ANSWhich of the following is an element of a handicap accessible bathroom?
housekeeping labor expense may be higher for suite hotels than for other properties in the mid-range service category - ANSwhich of the following is true? how many uniformed personnel work in each department, what uniforms each requires and how often uniforms need cleaning - ANSto establish par levels for all types of uniforms, the EH needs to know installing shampoo and soap dispensers in rooms - ANSwhich of the following is a way that housekeeping department can help reduce waste? iron - ANSwhich of the following minerals commonly found in local water supplies can cause discoloration of bathroom fixtures? It holds one end of an item to be folded so an employee can fold the item more easily. - ANSWhat does a folding machine do? it reduces the flow of new ideas into the organization - ANSwhich of the following is an example of a DISADVANTAGE of internal recruiting? job safety analysis - ANSa detailed report that lists every job task performed by all employees in a housekeeping department providing a basis for evaluating the potential hazards of any position is a:
kept the housekeeping's night crew from attending routine cleaning responsibilities. The most appropriate action for the executive housekeeper to take would be: notify the front desk immediately - ANSif a room attendant finds a room key in a hallway or public area, he or she should: number of lifespan laundering - ANSthe cost per use of a linen item is determined by adding the purchase cost to the item's lifespan laundering costs and then dividing that figure by the items: nylon - ANSwhich of the following is the most common face fiber used in carpet construction? on an exterior wall in a corner of the laundry room - ANSWhere should dryers be placed for the greatest energy efficiency? ordering large quantities directly from linen mills - ANSwhich of the following is the most cost-effective method of purchasing linen replacement stock? organizational chart - ANSwhich of the following is most likely to change of the general manager restructures the management team and changes reporting relationships among departments?
orientation, ongoing training and safety manuals - ANSsafety information is best communicated through: over budget - ANSfor the month of August, actual occupancy levels at the High Pointe Hotel were higher than levels forecasted during the budget- planning. August's housekeeping expenses should be: overstocking increases the risk that some items will be damaged , soiled , or stolen while cleaning - ANSWhy should you avoid overstocking a housekeeping cart? part of housekeeping's deep-cleaning program - ANSitems that should be cleaned or maintained on a monthly basis usually: pest control firms switched to bait traps - ANSwhat contributed to the resurgence in bedbugs as a problems in hotel's? planning - ANSwhich of the following management functions best describes the work performed be an executive housekeeper in drafting the operations budget for the housekeeping department? planning how to use the limited resources available to accomplish the hotel's objectives - ANSan important part of the executive housekeeper's job is:
stay close to the floor and cover your mouth and nose with a wet towel - ANSWhen trying to leave a smoke-filled room, you should: sustainability - ANSwhat term describes a way of doing business that says a company shouldn't take more than it gives back and should not sacrifice tomorrow for today's needs Test the item for colorfastness before washing. - ANSTo prevent an item's colors from fading in the wash, what should you do? the carpet's fiber, backing and construction - ANSwhich of the following carpet characteristics dictate the maintenance program required to keep carpet looking good? the cost of guest supplies, cleaning supplies and printing and stationery items - ANSthe operating expense category on the room division income statement includes which of the following items? the hotel's laundry cycle - ANSwhich of the following is the most important factor that an executive housekeeper should consider when establishing linen inventory par levels? the temperature setting on thermostats - ANSwhat is a common challenge for U.S housekeeping departments with non-English speaking workers when it comes to enforcing energy-saving policies?
the usage of rates of different items during daily operations - ANSthe number of non-recycled inventory items a property need is related to: to maintain an inventory of guest loan items, respond to guest requests and track loaned items - ANSwhat are housekeeping's responsibilities in regard to guest loan items? to recognize incorrect performance and review ways to improve - ANSwhen coaching, what is the purpose of redirective feedback? to spot any problems that may have been overlooked during cleaning before the guest does - ANSWhat is the purpose of guestroom inspection? training on cleaning hard surfaces - ANSWhat type of special training should be given to housekeeping staff to help prevent the spread of viruses at a hotel? turnover - ANSeach time a position is vacated, either voluntarily or involuntarily, a new employee must be hired and trained. This replacement cycle is known as: using environmentally preferred High Efficiency Particle Air (HEPA) filters - ANSwhich of the following is considered a clean air practice?
