Information Flow - E-Commerce - Lecture Slides, Slides of Fundamentals of E-Commerce

Students of Computer Science, study E-Commerce as an auxiliary subject. these are the key points discussed in these Lecture Slides of E-Commerce : Information Flow, Finished Goods, Inventory, Switching Costs, Customer Demand, Low Risk, Sales, Production, Hybrid Approach, Combination

Typology: Slides

2012/2013

Uploaded on 07/29/2013

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THE FULFILLMENT PROCESS
Production Approaches
Make-to-Stock: Items produced based on forecasts.
Sales from finished goods inventory.
N/iblh
N
ecessary
/
poss
ibl
e w
h
en:
Products are _____________________________
Finished goods able to be ______________
Production switching costs are _____________
Customer demand is ___________; production _____
_______________. (Possible lost sales) (time utility)
Low risk of inventory ______________.
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T HE F ULFILLMENT P ROCESS

Production Approaches

Make-to-Stock : Items produced based on forecasts.

Sales from finished goods inventory.

NNecessary/possible when: / ibl h

Products are _____________________________

Finished goods able to be ______________

Production switching costs are _____________

Customer demand is ___________; production _____

_______________. (Possible lost sales) (time utility)

Low risk of inventory ______________.

Production Approaches Make-to-Order : Items produced in response to an actual customer order. Sales from production output.output. Necessary/possible when: Goods are _________________________. Goods are __________; cannot be ____________. Custom production able to be conducted at _________ ____________________.. Demand is able to accommodate _________________. High risk of inventory _______________. Assemble-to-Order : hybrid approach. Combination of techniques. Fulfillment Process Essentials of Business Processes and Information Systems by Magal and Word

Quotation Essentials of Business Processes and Information Systems by Magal and Word Purchase Order Essentials of Business Processes and Information Systems by Magal and Word

Sales Order Essentials of Business Processes and Information Systems by Magal and Word Picking Document Essentials of Business Processes and Information Systems by Magal and Word

Information Flow

Instance-Level Information

Status of a customer inquiry / order

Has the order been acted on? Which step of the process is it in?

Have goods been shipped? When? Where are the goods?Have goods been shipped? When? Where are the goods?

If not, when can we expect shipment?

If shipped, has an invoice been sent?

Has payment been received?

Process-Level Information

How well is the process doing?

How much time does it take on average? Per material? PerHow much time does it take on average? Per material? Per

customer?

Which customers are prompt in payment? Who habitually pay late?

What do we sell most? Which customer(s)?

Accounting Impact of Fulfillment--Goods Shipment Essentials of Business Processes and Information Systems by Magal and Word

Accounting Impact of Fulfillment--Payment Receipt Essentials of Business Processes and Information Systems by Magal and Word EIS Information Flow Essentials of Business Processes and Information Systems by Magal and Word