Managing Knowledge Workers: Rules, Attributes, Core Competencies, and Productivity Factors, Slides of Knowledge Management

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KNOWLEDGE

MANAGEMENT

(KM)

Session # 29

KNOWLEDGE

MANAGEMENT

(KM)

Session # 29

MANAGING

KNOWLEDGE

WORKERS

W

hat Is a

Knowledge Worker?

S/He is able to find,

understand and use K. in theorganization on his/her own.

• Takes responsibility for

his/her own Un-learning /Learning and Re-learning.

W

hat Is a

Knowledge Worker?

• S/He embodies

experience, innovation,creativity, and thentransform his/herexperience into K. forleveraging products orservices of the firm!

Personality and

Professional

Attributes

• Holds unique values• Aligns personal and professional

growth with corporate vision

• Adopts an attitude of collaboration

and sharing

• Has innovative capacity and a

creative mind

Personality and

Professional

Attributes

• Has a clear understanding of

the business he/she is a part

• Willing to learn, unlearn, and

adopt new ways that result inbetter ways of doing a job

Core Competencies

1.Thinking skills—having a

vision how the product or thecompany can be better

2.Continuous learning ,

unlearning and relearning intune with fast-changingconditions

Core Competencies

3. Innovation and Creativity—

”dreaming” new ways toadvance the firm

4. Innovative Teams and

Teamwork—viacollaboration, cooperation,and coordination

Core Competencies

7. Culture of

responsibility towardknowledge—Loyalty andcommitment to one’smanager or leader

Factors Limiting K.

Workers Productivity• Ensuring the right match between

the vocational needs of knowledgeworkers and the requirements oftheir jobs

• Achieving and maintaining match

with the work environment arebasic motives of human workbehavior

Smart Leadership

Requirements

• Assessing core competency of the

firm

• Response to the firm’s internal

shortcomings

• Candid knowledge of the external

market and the

nature of the

competition in the marketplace

• Online response to the company’s

external environment

• Measuring the return on time

In 21

st

Century

Managers, who are Self Motivated

and have good

Interpersonal Skills

Who are

Achievement Oriented,

Flexible, andAdaptable…

will be highly sought after?

Today’s specialist knowledgerapidly becomes obsolete!

FACTORS, NEED MANAGING WELLFACTORS, NEED MANAGING WELL

Work

IntellectualCapability

Social andEmotional

Values

Communications& Social Network

Resources

Time

Tasks

Information &Knowledge

FocusOnRelationshipsAndResults

PERSONAL DEVELOPMENTPERSONAL DEVELOPMENT

Knowledge andPersonal capitalneeds constantUpdating andRefreshing tomaintain theirMarket Value……….