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Enterprise IT: Business Processes, Integration, and Security - Prof. K. Jetton, Exams of Computer Science

Texas State UniversityComputer Science
Prof. K. Jetton

Various aspects of enterprise it, including business processes, integration, and security. It discusses the importance of integrating business processes to enable automatic actions and reduce human intervention, while also addressing the concerns of it managers such as hackers, identity theft, and security threats. The document also touches upon the concept of business intelligence and its role in suggestive sells and targeted emails.

Typology: Exams

Pre 2010

Uploaded on 12/06/2010

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Modern Enterprise IT (day1)
Integration – AKA Sharing,
- Data is available throughout the organization rather than compartmentalized or duplicated
- Business processes are integrated to enable actions to feed other actions automatically with less
human attention, duplication of labor reentry of date, error.
What do/should IT managers worry about?
-Hackers
-Identity Theft
-Security Threats
-Employee abuse of info & resources
-Compromised Credit/Debit Cards
-Keeping up in the mobile app space
-Social Media
-Partners/Suppliers
-Outages
-Downtime
-Green Computing
-Multi-channel
-Back ups
-Disaster/Recovery
-Software Releases
Connectivity for enterprise IT is achieved how?
-The public internet as the “pipeline”
What allows suggestive sells and/or targeted emails?
-The information generated is called “business intelligence” or BI
-Suggestive sells are based on Data/BI
-I.E. Amazon displays products related to your search which have appealed other
shoppers/purchases.
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Download Enterprise IT: Business Processes, Integration, and Security - Prof. K. Jetton and more Exams Computer Science in PDF only on Docsity!

Modern Enterprise IT (day1)

Integration – AKA Sharing,

  • Data is available throughout the organization rather than compartmentalized or duplicated
  • Business processes are integrated to enable actions to feed other actions automatically with less human attention, duplication of labor reentry of date, error. What do/should IT managers worry about?
  • Hackers
  • Identity Theft
  • Security Threats
  • Employee abuse of info & resources
  • Compromised Credit/Debit Cards
  • Keeping up in the mobile app space
  • Social Media
  • Partners/Suppliers
  • Outages
  • Downtime
  • Green Computing
  • Multi-channel
  • Back ups
  • Disaster/Recovery
  • Software Releases Connectivity for enterprise IT is achieved how?
  • The public internet as the “pipeline” What allows suggestive sells and/or targeted emails?
  • The information generated is called “business intelligence” or BI
  • Suggestive sells are based on Data/BI
  • I.E. Amazon displays products related to your search which have appealed other shoppers/purchases.

CH 2.2 (Business Processes)

What is a Business Process?

  • A business process is a standardized set of activities that accomplish a specific task, such as processing a customer’s order
  • “The best way an organization can satisfy customers and spur profits is by completely understanding all of its business processes.”
  • Business processes a transform a set of inputs into a set of outputs (goods or services) for another person or process by using people and tools.
  • I.E. the process begins when a customer steps into line and ends when the customer receives the receipt and leaves the store. The steps are the activities the customer and store personnel do to complete the transaction. Customer vs. business facing processes
  • Customer facing processes result in a product or service that is received by an organization’s external customer
  • Business facing processes are invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, reward, and resource allocation.
  • I.E. CFP = Customer billing -- (Hotel -- Reservation Handling) -- BFP = Training Business process improvement (5steps)
  • Business process improvement - attempts to understand and measure the current process and make performance improvements accordingly.
  • I.E. if customers do not receive what they want from one supplier, the can simply click a mouse and have many other choices. o Step 1.) Document As-Is Process o Step 2.) Establish Measures o Step 3.) Follow Process o Step 4.) Measure Performance o Step 5.) Identify and Implement Improvements Business Process Reengineering BPR (what is it and the steps)
  • BPR Is the analysis and redesign of workflow within and between enterprises.
  • Creating value for the customer is the leading factor for instituting a BPR, and IT often plays an important enabling role. o Step 1.) Set Project Scope o Step 2.) Study Competition o Step 3.) Create New Processes o Step 4.) Implement Solution

Business Continuity Planning (BCP)

  • Is a plan for how an organization will recover and restore partially or completely interrupted critical functions within a predetermined time after a disaster or extended disruption. Hot vs. Cold site
  • Hot site- where staff can walk in and start working exactly as they would if they were in their normal location, and a vast amount of redundancy.
  • Cold Site - is a similar type of disaster recovery service that provides office space, but the customer provides and installs all the equipment needed to continue operations. A cold site is less expensive, but it takes longer to get an enterprise in full operation after the disaster. Infrastructure Architecture (5 Traits)
  • Flexibility – I.E. a systems ability to handle multiple currencies and languages just in case a company decided to go global the system will already have the flexibility to handle multiple currencies and languages.
  • Scalability – refers to how well a system can adapt to increased demands
  • Reliability – ensures all systems are functioning correctly and providing accurate information.
  • Availability – (an efficiency IT metric) addresses when systems can be accessed by users.
  • Performance – measures how quickly a system performs a certain process or transaction (in terms of efficiency IT metrics of both speed and throughput Interoperability, Open Source, Web Services
  • Interoperability – is the capability of two or more computer systems to share data and resources, even though they are made by different manufacturers.
  • Open Source - refers to any program whose source code is made available for use or modification as users or other developers see fit.
  • Web Services – contain a repertoire of web-based data and procedural resources that use shared protocols and standards permitting different applications to share data and services.

CH 5.2 Architecture Trends

SOA – Service Oriented Architecture – is a business driven IT architectural approach that supports integrating a business as linked, repeatable tasks or services. Coupling - is the capability of services to be joined on demand to create composite services or disassembled just as easily into their functional components. Virtualization – is a framework of dividing the resources of a computer into multiple execution environments.

Grid/Cloud Computing - is an aggregation of geographically dispersed computing, storage, and network resources, coordinated to deliver improved performance, higher quality of service, better utilization, and easier access to data. Outside Stuff: Salesforce.com -

Ch 8.1 OPS Management

Operations Management is? – The management of systems or processes that convert or transform resources (including human resources) into goods and services. Strategic/Tactical Planning & Control - Ops Mgmt Challenges (class discussion):

  • Forecasting, capacity, scheduling, inventory, quality, employees, facilities o Forecasting – Estimating seat demand for flights, weather and landing conditions, and estimates for growth or reduction in air travel are all included in forecasting. o Capacity Planning – this is the key essential metric for the airline to maintain cash flow and increase revenues. Underestimating or overestimating flights will hurt profits. o Scheduling – the airline operates on tight schedules that must be maintained including flights, pilots, flight attendants, ground crews, baggage handlers, and routine maintenance. o Managing Inventory – inventory of such items as foods, beverages, first-aid equipment, in-flight magazines, pillows, blankets, and life jackets is essential for the airline. o Assuring Quality – quality is indispensable in an airline where safety is the highest priority. Today’s travelers expect high quality customer service during ticketing, check- in, curb service, and unexpected issues where the emphasis is on efficiency and courtesy. o Motivating and training employees – airline companies must be highly trained and continually motivated, especially when dealing with frustrated airline travelers. o Locating facilities – key questions facing airlines include which cities to offer services, where to host maintenance facilities, and where to locate major and minor hubs. Day to Day: Inv, Transportation, Distribution o Transportation planning systems – track and analyze the movement of materials and products to ensure the delivery of materials and finished goods at the right time , the right place and the lowest cost o Distribution management systems – coordinate the process of transporting materials from a manufacturer to distribution centers to the final customers.