Download NCCER Module 44104 Exam Issues and Resolutions (Latest 2026 / 2027 Update) Questions and A and more Exams Nursing in PDF only on Docsity!
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NCCER Module 44104 Exam Issues and
Resolutions Questions and Answers
1.A negotiating technique that is effective when talking with high-level man- agement is. a) crazy bucks b) feel, felt, found c) I am in control d) dumb is smart ANS d) dumb is smart 2.The element that is essential to negotiating success so that both parties feel they were treated justly is. a) domination b) goal-orientation c) fairness d) scheduling ANS c) fairness 3.A way to visually identify relationships between consequences and
2 / causes is to diagram them using a. a) workflow diagram b) cause and consequence diagram c) mind-mapping diagram d) fishbone diagram ANS d) fishbone diagram 4.In problem solving, a method for generating many alternatives is the. a) case logic method b) brainstorming method c) delphi method d) analytical assessment ANS b) brainstorming method 5.The mini-trial is a(n). a) investigation of a neutral third party issuing a report b) confidential, nonbinding exchange of information c) neutral third party bringing the disputing parties together d) commitment from both parties to either a mediated or arbitrated outcome- ANS b) confidential, nonbinding exchange of information
4 / a) arbitration b) mediation arbitration c) fact-finding d) conciliation ANS d) conciliation 9.During negotiation, the verbal cue "to be perfectly frank" usually indicates . a) that a change is coming b) positive agreement c) a consensus d) total rejection ANS a) that a change is coming 10.In the eight-step problem-solving method, designating responsibilities and roles is part of which step? a) Defining the problem b) Generating alternatives c) Implementing the decision d) Making a decision ANS d) Making a decision
5 / 11.Which of the following problem-solving barriers is demonstrated by a fear of failure? a) Psychological barrier b) Physical barrier c) Cultural barrier d) Contractual barrier ANS a) Psychological barrier 12.Which of the following is the last step of the eight-step problem- solving model? a) Generate alternatives b) Evaluate the results c) Implement the decision d) Select a method ANS b) Evaluate the results 13.Who is responsible for solving problems, correcting mistakes, trou- bleshooting urgent situations, and preventing similar problems in the future? a) Executive management
