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NCCER Module 44104 Exam Issues and Resolutions, Exams of Advanced Education

Chamberlain College of NursingAdvanced Education

NCCER Module 44104 Exam Issues and Resolutions

Typology: Exams

2024/2025

Available from 09/14/2025

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NCCER Module 44104 Exam Issues
and Resolutions
Which of the following is generally considered a universal truth of
negotiation?
a) Negotiation only happens once
b) Some issues are non-negotiable
c) Some information should be withheld
d) The process is predictable - ANSWERS -d) The process is predictable
Which of the following methods of dispute resolution may include the
possibility of appeal?
a) Mediation
b) Litigation
c) Mini-trial
d) Arbitration - ANSWERS -b) Litigation
A negotiating technique that is effective when talking with high-level
management is _____.
a) crazy bucks
b) feel, felt, found
c) I am in control
d) dumb is smart - ANSWERS -d) dumb is smart
The element that is essential to negotiating success so that both parties feel
they were treated
justly is _____.
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NCCER Module 44104 Exam Issues

and Resolutions

Which of the following is generally considered a universal truth of negotiation? a) Negotiation only happens once b) Some issues are non-negotiable c) Some information should be withheld d) The process is predictable - ANSWERS -d) The process is predictable Which of the following methods of dispute resolution may include the possibility of appeal? a) Mediation b) Litigation c) Mini-trial d) Arbitration - ANSWERS -b) Litigation A negotiating technique that is effective when talking with high-level management is _____. a) crazy bucks b) feel, felt, found c) I am in control d) dumb is smart - ANSWERS -d) dumb is smart The element that is essential to negotiating success so that both parties feel they were treated justly is _____.

a) domination b) goal-orientation c) fairness d) scheduling - ANSWERS -c) fairness A way to visually identify relationships between consequences and causes is to diagram them using a _____. a) workflow diagram b) cause and consequence diagram c) mind-mapping diagram d) fishbone diagram - ANSWERS -d) fishbone diagram In problem solving, a method for generating many alternatives is the _____. a) case logic method b) brainstorming method c) delphi method d) analytical assessment - ANSWERS -b) brainstorming method The mini-trial is a(n) _____. a) investigation of a neutral third party issuing a report b) confidential, nonbinding exchange of information c) neutral third party bringing the disputing parties together d) commitment from both parties to either a mediated or arbitrated outcome

  • ANSWERS -b) confidential, nonbinding exchange of information During the pre-planning phase of negotiations, the project manager must _____.

d) total rejection - ANSWERS -a) that a change is coming In the eight-step problem-solving method, designating responsibilities and roles is part of which step? a) Defining the problem b) Generating alternatives c) Implementing the decision d) Making a decision - ANSWERS -d) Making a decision Which of the following problem-solving barriers is demonstrated by a fear of failure? a) Psychological barrier b) Physical barrier c) Cultural barrier d) Contractual barrier - ANSWERS -a) Psychological barrier Which of the following is the last step of the eight-step problem-solving model? a) Generate alternatives b) Evaluate the results c) Implement the decision d) Select a method - ANSWERS -b) Evaluate the results Who is responsible for solving problems, correcting mistakes, troubleshooting urgent situations, and preventing similar problems in the future? a) Executive management

b) General contractors c) Project Managers d) Subcontractors - ANSWERS -c) Project Managers