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Needs Assessment Questions
Business/Department Needs:
1. What are your current business/department needs and strategies that you need to support?
2. What are some of the problems you are having or foresee in meeting these
business/department needs or supporting these strategies?
a. Business Indicators – What do you observe that indicates there is a problem?
i. Waste
ii. Customer Satisfaction
iii. Productivity
iv. Lead times
v. Quality
b. How long has this been a problem?
c. Where does it occur? (workgroup, department)
d. When or how frequently do you observe it?
e. What would indicate to you that the problem is solved?
3. What other information or data exists that provides information about these
business/department needs or problems?
4. What types of things or measures would tell you that you are being successful?
5. What is happening in your business/department that shouldn’t be happening?
6. What is happening in your business/department that should be happening?
7. What things or activities must be done to accomplish your goals or business/department
needs?
8. If all of these were done, what is the probability of success? Is this OK? If not, what
other activities need accomplished?
