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Network Troubleshooting-Learning Microsoft Word-Assignment Solutions, Exercises of Microsoft Word Skills

Bharat Ratna Dr. B. R. Ambedkar UniversityMicrosoft Word Skills

This is assignment solution related to Learning Microsoft Word. It was submitted to Sir Baasima Niharika at Ambedkar University, Delhi. Its main points are: Network, Troubleshooting, Recommendations, Summarizing, Costs, Resolving, Identify, Symptoms, Verify

Typology: Exercises

2011/2012

Uploaded on 07/16/2012

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Network Troubleshooting
Executive Summary
This report summarizes some methods for troubleshooting network
problems for New Hope Social Services. First we summarize the most
common complaints at the Madison office and introduce the steps
involved in resolving these problems. Then we explain our
recommendations for New Hope’s Madison LAN. Finally, in a table at the
end of this report, we summarize the costs for troubleshooting the
Madison LAN.
Problems at New Hope’s Madison LAN
Since January, users at New Hope’s Madison office have reported a
number of problems, including malfunctioning network printers and
difficulties retrieving e-mail. In addition, several users have complained of
lost data, including a number of important monthly reports that were stored
on the main network server.
Introduction to Troubleshooting
The process of finding and resolving problems on a computer network is
known as troubleshooting. While network problems can be bewildering to
the user (the person using the network) most can be resolved quickly by
an experienced troubleshooter. The secret to successful troubleshooting
lies in following a orderly series of steps that begin by considering the
simplest possible solution to the problem. (For instance, a surprising
number of hardware errors are easily resolved by reminding the user to
plug in the device before attempting to turn it on.) We recommend
following these steps when troubleshooting a network:
1. Identify the symptoms and scope of the problem.
2. Verify that the user is performing the necessary steps correctly.
3. Attempt to re-create the problem.
4. Verify that all physical connections are secure.
5. Verify that all software is working properly.
6. Determine if any recent changes to the network are contributing to
the problem.
7. Implement and test a solution.
Troubleshooting the Madison LAN
We believe the problems at the Madison LAN can be resolved quickly by
following the steps listed above. Our team of seasoned troubleshooters is
familiar with the types of problems found at the Madison LAN, and should
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Network Troubleshooting

Executive Summary This report summarizes some methods for troubleshooting network problems for New Hope Social Services. First we summarize the most common complaints at the Madison office and introduce the steps involved in resolving these problems. Then we explain our recommendations for New Hope’s Madison LAN. Finally, in a table at the end of this report, we summarize the costs for troubleshooting the Madison LAN.

Problems at New Hope’s Madison LAN

Since January, users at New Hope’s Madison office have reported a number of problems, including malfunctioning network printers and difficulties retrieving e-mail. In addition, several users have complained of lost data, including a number of important monthly reports that were stored on the main network server.

Introduction to Troubleshooting

The process of finding and resolving problems on a computer network is known as troubleshooting. While network problems can be bewildering to the user (the person using the network) most can be resolved quickly by an experienced troubleshooter. The secret to successful troubleshooting lies in following a orderly series of steps that begin by considering the simplest possible solution to the problem. (For instance, a surprising number of hardware errors are easily resolved by reminding the user to plug in the device before attempting to turn it on.) We recommend following these steps when troubleshooting a network:

  1. Identify the symptoms and scope of the problem.
  2. Verify that the user is performing the necessary steps correctly.
  3. Attempt to re-create the problem.
  4. Verify that all physical connections are secure.
  5. Verify that all software is working properly.
  6. Determine if any recent changes to the network are contributing to the problem.
  7. Implement and test a solution.

Troubleshooting the Madison LAN

We believe the problems at the Madison LAN can be resolved quickly by following the steps listed above. Our team of seasoned troubleshooters is familiar with the types of problems found at the Madison LAN, and should

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be able to restore the network to good working condition over the course of 2 weeks. We estimate our technicians would spend approximately 40 hours on site at the Madison office. Much of this time would be after 5 P.M., when hardware changes could be implemented without disrupting regular network traffic.

Estimated Costs

The main cost of troubleshooting the network is the consultant fee, which is currently $120 per hour. We also highly recommend a one hour seminar for all employees at the New Hope office in Madison, in which one of our consultants could explain procedures for backing up data and logging on to the network. In addition, we suggest that New Hope purchase two pieces of equipment (a cable checker and cable tester) which could be used to maintain and evaluate the health of the network in the future. These two devices are discussed in the following sections.

Cable Checker A cable checker is a relatively inexpensive device that can be used to determine whether network cabling is functioning as expected. We recommend a cable checker manufactured by System Testers, which costs $225. We suggest purchasing three cable checkers, one for each of the three main New Hope offices.

Cable Tester A cable tester is more sophisticated and more expensive than a cable checker. In addition to determining if a cable is capable of conducting an electrical current, a cable tester can store and print detailed information on the test results. An experienced troubleshooter can use this information to pinpoint the source of network problems. While cable checkers can range as high as $8000, we recommend a basic cable checker manufactured by Supertron for $1300. We suggest purchasing this device for immediate use at the Madison office. It can then be shared with the Janesville and Milwaukee offices as necessary.

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