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Ollscoil na hÉireann, Gaillimh GX_____
National University of Ireland, Galway
Autumn Examinations, 201 1 /201 2
Exam Code(s) 2 BF1, 3BC1, 3BCA1, 2PIB1, 1EM1, 1OA Exam(s) 2 nd^ Year BSc in Business Information Systems, 3rd^ Year BComm, BComm (Accounting), Visiting and Erasmus Students, Postgraduate Diploma in International Business Module Code(s) MS Module(s) Enterprise Systems Paper No. 1 Repeat Paper Yes Special Paper External Examiner(s) Dr. D. Ivanov Internal Examiner(s) Dr. M. Lang Dr. M. Scott Instructions: Candidates are required to answer three questions. All questions carry equal marks. Duration 2 Hrs No. Of Pages 3 Department(s) Business Information Systems Course Co-ordinator Mr. Martin Hughes; Dr. Geraldine Robbins
Question 1
Enterprise systems offer companies the potential of minimising inventory stock, bringing new products to market quickly, improving customer relations and achieving high returns on investment. Successful companies illustrate not only the importance of defining an appropriate business model to gain strategic dominance in a market, but also the importance of execution in exploiting those advantages. Discuss these statements using case study examples to support your answer. 33 marks
Question 2
Re-engineering the enterprise is a critical challenge in Enterprise Resource Planning (ERP) implementation but it is also one that is fraught with difficulties. Outline what is involved in Business Process Re-engineering (BPR), discuss why it plays such a central role in the development of an ERP system and describe some of the challenges in the task of BPR. Illustrate your answer where possible. 33 marks
Question 3
ERP implementation success is a complex process as it often involves major organisational change as well as the integration of technical systems. Describe the technology, organisational and people challenges managers can expect to face. What strategies can management employ to minimize the risks associated with ERP projects? 33 marks
Question 4
“Supply Chain Management has been described as the planning and control of the flow of goods, services, money, and information and that it: allows customers and suppliers to work in partnership; maximizes responsiveness and flexibility; reduces costs and paperwork; and assists sustainable competitive advantage.” Discuss. 33 marks
