PHR - Human Resource Development
Herzberg's Motivation-Hygiene Theory - correct answer Extrinsic (job security) and
intrinsic (Recognition) needs.
Self-directed team - correct answer select their own leadership, identify direction,
holding themselves accountable
Kouzes and Posner (effective leadership) - correct answer challenge, inspire, enable,
model, and encourage.
Crosby's TQM - correct answer The definition of quality, system quality-prevention,
zero defects, price of non-conformance
Cause-and-effect diagram - correct answer map out all the factors that are thought
to affect a problem (resembles fishbone)
Visual learners - correct answer Take detailed notes
Decreasing returns - correct answer most common type of learning curve. Increases
rapidly then rate of learning slows.
Dr. Kaoru Ishikawa - correct answer introduced check sheet, histogram, Pareto chart,
cause-and-effect diagram, stratification chart, and scatter chart.
management by objectives(MBO ) - correct answer aligns individuals with
organization goals and measures the successful attainment of objectives
KSA - correct answer Knowledge, Skills, and Abilities
